Reviews of local pros in Midlothian, Virginia

Communication was absolutely horrible, the work took almost a year to finish, completely useless management and no accountability.. how are these people still in business

Servpro is a pleasure to work! They always respond in a quick manner to any emergencies. Lee is great and so helpful!

Grover and Dylan did a wonderful job and the house smells so nice. They were personable and professional!

ServPro is very prompt and professional. Brooks was extremely knowledgeable and courteous. They also provide great customer service.

We have used these guys for over 10 years and I have to say every time these guys have always been prompt, professional and got the job done!! Lee our sales rep is AWESOME! He makes sure everything is taken care of!

Servpro did a fantastic job on our HVAC duct cleaning. Highly recommend their services.

Best company I've delt with in years. On time,friendly crew, cleaned up all messes.better then the home warranty company I got. I'm sticking with One Hour from now on.

What I found when I called Servpro was a polite real life person, who wanted to answer every question I had and reassure me there was no job to large. Highly recommend this company to anyone and everyone! Simply the best people and team!

Thanks for everything Servpro!

Awesome, Awesome and Awesome!!!!.. the crew did a fantastic job with cleaning our carpets. They removed stains that I thought would be in the carpet permanently. I would highly recommend serve pro.

Customer service was horrendous. I have water damage from the rains in mid-May and called the day the damage was done 5/17/2018. I was told (not surprisingly) that they would not be able to come out to estimate damages until the following week. I called repeatedly and was told Wednesday or Thursday someone would come out, no one showed up. I received a call asking if I still needed an estimator the day AFTER someone was supposed to show up, to which I responded "Yes- of course." At this point- I was told it would be a minimum of 2 MORE WEEKS before they would send someone out. The woman on the phone made absurd excuses about drive time and was just plain rude. This is unacceptable business, 3 weeks to get someone to my house for emergency water damage, just to get an estimate is absolutely pathetic and compounds the damage- potentially making my house a bio-hazard! How on Earth did this company build a name with such poor business acumen??

Loved my whole experience with this company. Karen Clifton our account rep was on the job!! Always available and always checking in to make sure things were going well. Highly recommend.

I have worked with Karen Clifton at two communities. She is always very diligent in ensuring the job is done correctly. Great service!
Kim Crump
The Pearl at Watkins Centre

What a great team! Every member of your staff was polite, and knowledgeable. Always making sure I knew exactly what was going to be done and answering all of my questions. This is exactly what people want and need when they call a repair service. It’s too bad my damage was caused by a fire that nearly took all of my memories. So glad your team was there to make this tragedy disappear. Thanks Servpro

The service is amazing! They are always so quick to respond and always make sure the work is completed. Karen Clifton is awesome to work with. She is the best service rep! Thank you Servpro and Karen!

SERVPRO is one of the best company that I can depend on for great service and great work. Karen Clifton is my go to sales tech. When I call she is always there to get me right.
You Guys will always have CCV- James River Clubhouse business. Thanks Karen C. and SERVPRO

The mitigation team was responsive and prompt in competing their work. The construction lead is taking way too long to deliver the cost of the flooring. Meanwhile my 84 yr old stroke victim handicap Mother needs daily caregiving to deal with being in a small hotel room. That care of costing me $150 per day and that is NOT reimbursable by the insurance company.

Matthew Carter was the consummate professional. He came quickly – on Thanksgiving night, no less – and was friendly, caring, and efficient. He even showed us how to address the problem in the future should it recur. We could not have been more grateful or impressed.

Great service, reliable and professional. Strongly recommend it

The water damage caused by the flood was so extensive that I thought the entire house would be lost. Fortunately Servpro saved my home and only made the repairs that were necessary to overhaul the damage. It was nice to contract a company that could be trusted with our home and lives when we were so vulnerable. Thank You Servpro!

Had a great experience with the rebuild after water damage.

I had a water leak and a backwash fiasco in my crawl space. It's semi conditioned - has a layer of blue vinyl on floors and walls, but I was still concerned about the mess. I and another helper cleaned up for 2 days before Servpro came out, but I still wanted an inspection. The thecnician who came out was friendly, professional, and told me we had done such a good job - he wouldn't recommend doing anything more. THIS is the type of honesty and professionalism I look for in a company! Thank you Servpro!!!