Reviews of local pros in Midlothian, Virginia

I had my air vents and ducts cleaned out. They did a good job with cleaning the vent covers and vents. Grover the technician was very professional and explained the whole process from start to finish.

Karen always comes in to say hello, so you always know who to call! Always with a smile and reminding us they are ready when we need them. Tucker and Matt then takeover and get the job done! Our guys came in at 6am and the restaurant was flooded, Servpro was here instantly. The cleanup was thorough, quick and easy. Thanks to the whole team! Another job well done!

ServPro Project Manager was at my home within 60 minutes of my initial call. A team of two ServPro professionals were at my house soon after that to begin the water mitigation work that afternoon/evening. The ServPro team did a quality job from beginning to end with great communication throughout the entire process.

The work was exceptional! We would do it again!!

This isn’t the business for contractors, seem like it had never been
It’s not where you set up many clients for restoration, when Buffy, doesn’t know what a customer is or who sends his office confirmed work orders be it from the insurance agency or the contractors.
That was a great display of “doing things differently, from one person to the next”displayed , at its finest.
Sunni, who also spelt her name out for me too, seems to think it’s her home and doesn’t understand being in a place of business has nothing to do with how she feels personally.
This place, and my experience gives better insight of who we send business to and what they are about. You showed that well today.
I would’ve otherwise address this through your district manager, but why would I?
People should be careful in business, you show who you are and who you value.
Contractors send plenty of customers to local restoration companies and do plenty of work through the insurance companies.

Thank you! Great professional job

I had water damage due to a storm and ServPro performed the "mitigation" or drying out process. They also removed the drywall/plaster and floors that were wet. The project manager (Matt) was responsive, professional and kind. He kept me informed with everything that was happening and overall they did a fantastic job. ServPro was to perform the repairs as well which would be a different team and project manager. I DO NOT recommend this department as the repair team project manager had not finished the estimate over a month after seeing the home and I had to switch to a different contractor due his lack of responsiveness and dismissive demeanor.

I had an extremely disappointing experience with this HVAC company. The service was terrible from start to finish. There was a complete lack of communication; they never returned my calls or updated me on the status of my service request. To make matters worse, the technician cancelled my ticket when I called him 3 min after I missed their call . I cannot recommend this company to anyone...
And to the owner. NO. I won't remove

Great service. I would recommend Servpro. Pasha was very thorough and a professional

Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service.

Very efficient and thorough. My mitigation and dwellings contractors, Nancy and Lenzy, were the absolute best and Lenzy walked me through the entire process. This was my first time having property damage and Servpro was an absolute blessing.

Water mitigation went fine but the bathroom rebuild was a horrible experience headed by a project leader who did not understand communication. He had no idea what was being done and showed that he did not care. Poor customer service and time between completing water removal and rebuild was way too long. No concern for customer.
Would never recommend!!!!

Mike and Donovan did a great job getting my kitchen back together. Very professional.

Overall, great service. I had a rebuilt kitchen. The installation was done within 3 weeks. The communication was superb until I received my bill. I was charged for additional cabinets, that was never discussed with me prior to the installation. Also I mentioned during my installation that the food disposal wasn't installed, and I was informed it was not included in the initial quote. When I reviewed my final bill, I realized I was charged for a food disposal that was never installed and also additional cabinets.

The communication seemed to be streamlined until the work was completed. I was firm prior to starting the project that I wanted the kitchen to be completed within my budget, which was communicated text and email. The contractor also sent me a thorough plan with A,,B and C, all within budget. So I was very disappointed that the bill was not as I expected. It took a lot of my time to get the bill corrected, with phone calls, emails, and texts, even when I submitted the proof that the billing was incorrect.

The craftsman was very good and I appreciate the finished work. Everything is working and looks stylish.

Katie and Anthony came today to complete a mitigation job. Smiling faces met me at the door along with their professionalism and quality of work. They answered my questions, reviewed the job to be completed, and got to work. Then Katie called me to inspect the completed job. My response was "Wow, what a difference!" This team along with this company has been everything I could ask for in response to an unexpected situation. I highly recommend ServPro and all of those who are part of their teams!

Great service. Very satisfied! Pasha was very courteous and professional. Work completed quickly and expertly.

Couldn’t recommend Servpro enough. This was my first time dealing with water damage, and Aaron guided me through everything in great detail and helped shed light on the path forward in terms of mitigation, repairs and even the administrative side of these types of issues. Additionally, Ben and his crew did about the most efficient and tidiest demo I’ve seen (had to hop on a work call for an an hour or two, and by the time I came back downstairs, the ceiling was removed and the debris already bagged up). These folks turns the absolute lemons of water damage into lemonade, so I’d definitely suggest Servpro if you’ve got water damage.

Matt Snyder, Project Manager at Servpro was absolutely phenomenal to work with! He explained and supervised the cleanup process after I had an electrical fire in my living room. Matt was honest, fair, sympathetic and very communicative! I honestly can’t say enough good things about the gentleman and the cleanup went smoothly! Five stars plus for Matt and his team of exceptional ladies! Btw, loved that it was women on the job!

Sadly, another project manager named Tim was going to deal with reconstruction but his demeanor and attitude were the opposite of Matt’s. That led me to look up Servpro reconstruction on BBB and yelp etc. not good at all!
If you need cleanup after disaster, ask for Matt Snyder @Servpro. You’re welcome!

Pavlo was great with the restoration process for our facility here in the East End of Richmond. From initial walkthrough to completion of project.

Excellent service and professionalism. I really couldn't be more pleased with the quality of work and courtesy of the ServPro employees, especially our component and thorough project manager Pasha.After an unfortunate flood went through our home, Servpro came through and exceeded or expectations and our home looks even better than ever!

Do not use. This place is a con.

Back in August, my mom had a mold issue with her washer. They remediated the issue then didn't hook up her washing machine. Her laundry room flooded, leaking into the hallway and her back bedroom.

They came and remediated the flooding. This is where it gets bad.

They made her wait a MONTH AND A HALF just to get the final bill to pay for the original remediation. They would not actually repair the damage they caused until she paid for the original remediation. That would have been fine if they didn't make her wait until OCTOBER to get that bill. I had to call multiple times just to get the final bill from them. My mom has had to pay for a plumber to separately come out just so she can use her washing machine again.

Now it's November, my mom's house is still torn apart from the extra damage they caused in August AND they're trying to charge us to repair damage that they caused.

STAY AWAY.