Home Services reviews in Richmond, Virginia

Perfect Cleaning has been a real blessing in helping me keep my House in order. They are willing to be flexible when there is a need to adjust your schedule. There prices are reasonable.

I purchased this cleaning service through Living Social earlier this year. The cleaning service itself was fine - not the best nor the worst I've seen. They didn't do my bathtub, but they made my microwave glisten. Weird. I do not blame the team of maids they sent for the problems that followed. The extra star (I would give 'em 1 star) is for them.

My daughter was in the NICU for two+ months. A kind friend gifted me a voucher for cleaning services through Perfect Cleaning so I could disinfect my home prior to my daughter's homecoming. Perfect Cleaning refused to service my home, saying they had already redeemed a voucher at my address and the vouchers are limited to one per customer. They encouraged me to contact Living Social for a refund. I explained that the voucher was a gift - I could not get a refund for it. Their response? Too bad. On the phone, the manager simply kept repeating "there is nothing we can do for you. There is nothing we can do for you. There is nothing we can do for you." And then hung up.

In the fine print of the voucher it says "limit one per household." I take this to mean that I can't buy multiple of that voucher whenever it comes up on Living Social. It does not say "for new customers only." Nor did it explain they I must refuse a GIFT of a voucher if I'd already happened to use their cleaning service. I contacted Living Social to see what sort of refund I could get for my friend (they were GREAT, by the way) and LS has now filed a complaint against this merchant in their system.

I am a small business owner. I bend over backwards to accommodate dissatisfied customers. The customer service here was abysmal. There are plenty of other cleaning crews in town who would do an equally serviceable job while being more flexible and less rude. I'd rather spend my dollars there, even if I have to spend a few more.

I have used Perfect Cleaning several times. I think they are a five star operation.Always eager to accommodate at last minute and they provide excellent service. All employees that I have met are friendly and do a quality job. They are certainly good value for their money. I will continue to use them and urge others to as well. You will not regret it.
Rebecca L. Perlstein

The team that comes to my house is OUTSTANDING! Their attention to detail is great. I always look forward to them coming! They will put clean sheets on the bed, they clean our glass storm doors, ceiling fans, dust floor boards, and so much more!! HIGHLY recommended!

I have been a client of Perfect Cleaning for years and they are hands down the best service we have ever used at our home for cleaning. They come every two weeks and do everything you would expect without fail. Claudia is available by phone or e mail if we ever need to reach her. Fantastic service and I would highly recommend them to anyone.

I’ve used a few house cleaners in Richmond and perfect cleaning is the best. Their prices are reasonable and their work is meticulous. They are incredibly thorough and standard cleaning includes baseboards, appliances, the inside of the microwave, and they even vacuum all of our upholstered furniture.

I love Perfect Cleaning. They always did such a great job in my house. I never really had to tell them what to do. If I did ask them to do something extra they always did it without any complaints. We have recently moved to another state and it is going to be hard to find another company that will live up to this company. In addition they had great customer service. Very sad to not have their services anymore.

Perfect cleaning service has been an excellent cleaning service. We have had the two same girls for years. No turnover which says a lot. Very dependable. My house is always spotless. They have surpassed any other service we have used.

I hate leaving bad reviews but beware they will call you ENDLESSLY from different numbers. I saw someone else leave the same comment after I had already called them and I blocked the number. I’ve had to block 3 different numbers, once AFTER I told them I didn’t want the service.

I have been with this cleaning company almost three years. They have been great all around. They are very detailed when cleaning. I had to be hospitalized for tearing my ACL. They worked around me as much as they could. They have been one of the best cleaning companies that I have dealt with. There were times that would come up for family coming to town or a showing of the house when we put it on the market and they were flexible with providing a cleaning before these things took place. Highly recommended.

I bought a Groupon for some cleaning after having work done in my home. Two extremely nice ladies showed up, ON TIME, and did the most thorough job of cleaning I've ever had. They literally cleaned from top to bottom of my home and worked non-stop the entire 4 hours they were here. They were easy to work with and did more than I even asked of them. Will definitely be using them for all of my future cleaning needs!!

Awful. Hired this company for a deep cleaning. It was really a poorly done surface cleaning. Stove was left dirty, dirty countertops, dusty baseboards, debris on kitchen floor. I sent them pictures and explained how bad the cleaning job was. They explained that their idea of deep cleaning is something else… Deny, deflect, avoid taking any responsibility. No integrity here.

We signed up for a deep cleaning and they left without finishing the house! They left an entire level completely un done. Left comet on our floor out of the bathroom and didn't vacuum anywhere. Who leaves a job unfinished?? Not professional would give zero stars if I could.

Perfect Cleaning was recommended to us by someone who also used them. We are so glad we reached out! They have been a godsend to our home during COVID and with my wife's and my hectic schedules, both of us working in demanding fields. Every clean is fantastic and the home really feels better after they have been. We do a bi-weekly clean. The very few times when the team has been delayed or needed to change, they were proactive in reaching out. They have also been so kind in accommodating our having needed to miss a clean here and there due to conflicts. We would be lost without the Perfect Cleaning team!

Perfect Cleaning is wonderful and I have been with them now for almost 4 years. They are prompt, do excellent work and their people are polite and very nice. I travel for work and they have been more than accommodating in working with me to change appointments when needed. I highly recommend them.

So, I had my house cleaned for an initial clean. 3 hours, 69/hr. Cool.

But after the three hours, about 40% of my house had not been done and they left with powder still on my floors, one of my cast iron skillets had been washed with soap, dirt still on my kitchen floors and bathrooms. Never use this service.

The cleaners who came to the house were very efficient and did a good job. But not on time. Last month we were told to expect them between 11:00 and noon. They arrived at 2 p.m. Yesterday we were told the same - between 11:00 am and noon. By 2:15 pm they still had not arrived. This was very inconvenient as we waited around and could have been running errands. We canceled yesterday and will not use Perfect Cleaning again.

I booked Perfect Cleaning to clean my house before I put it on the market. They showed up right when they said they would and did an amazing job cleaning my house for a price lower than most of the other quotes I received. I was really impressed at their attention to detail, my house looks cleaner than it ever has. There wasn't one spot missed. I highly recommend Perfect Cleaning if you're in need of cleaning services!!!

DO NOT GIVE THEM YOUR PHONE NUMBER!!
I cannot get this company to STOP CALLING ME. This is a landline number and I have blocked it, but they still leave many many many messages on my vm. When I call back to complain, I get no response, no answer. This morning, the man was slurring like a drunken sailor with LOUD distracting TV in the background. Called twice today, 9:21 am and immediately again at 9:23 am.
TAKE MY PHONE NUMBER OFF YOUR DAMN LIST!

I really recommend it they are doing a good job all of the team they were very amazing thank you so much guys

The best cleaning service I used! The women who come to our home they are pleasant, consistent and professional.

That was my prior review, now I changed it to one star. Anytime these women come, they say they’re leaving to lock the door. I am always pleasant to them, when I the wife am just home you say nothing and leave my door open and it’s unlocked, are you serious? I always move out of their way to go to another room. I did pick up funny energy to day. This will be the last time we will use them. Also, they had been half cleaning our bathroom. I purposely left hair on the wall and noticed 2 weeks of asking them to clean they didn’t do it. I understand cleaning is tiresome, but people are paying and do notice short cuts here and there.