All reviews for McCarthy Services

Great experience! We always use McCarthy to service our heating and air. They replaced our HVAC system earlier this year. When our thermostat failed on a cold day in December, they sent someone out within an hour to replace it - completely free of charge. These guys are great, strongly recommend!

Always have good experiences with McCarthy! Today was a plumbing fix. Fixed quickly and efficiently and cost less than quoted. Frank is a pleasant and professional plumber.

I’ve worked with several different HVAC companies and I must say this was one of the best experiences. I felt very educated about what the issue was and options for any other items they covered. That said, I also did not feel like I was being over sold on something and no pressure. I chose not to move forward at that time, but I would have them back when time comes to service those parts of the system

Well… after 12 years, our air conditioner finally broke, and my husband and I knew it was time to break the piggy bank for a new unit. Elgin from McCarthy Services came to our home the same day we requested a quote, and he was awesome! He was very professional and took the time to explain everything we needed to know.

The next day, two service technicians — Jeremy and Jacob — arrived as scheduled and worked nonstop all day. They were extremely professional, polite, and so quiet that I didn’t even notice when the old unit was hauled away! Not once did I hear them complain about anything.

Thank you, McCarthy Services, for making this big purchase such a smooth and pleasant experience! Highly recommend this team for their professionalism and outstanding service.

We have been using McCarthy Services for HVAC and water heater maintenance since 2024. We are very happy with them. Prices are reasonable. The technicians are very knowledgeable and always go the extra mile.

The technician Patrick Adams was on time and very professional. He checked and informed me that the problem was my thermostat. Patrick replace it and made sure it was working properly before he left. He explained everything he was doing and why he did it. Patrick also suggested an item that l needed for my furnace to work more efficiently for my wellbeing. Patrick Adams' is truly an acess to the McCarthy Company.

I had a complete HVAC unit installed inside and outside. We had a bit of a rough start but the service team and management handled the situation with poise, professionalism, and diligence. I recommend the McCarthy services in Springfield to anybody who has an HVAC issue. You will be in good hands..... thanks guys !!

Good Morning,
I am currently sitting in my living room in shorts and t-shirt. Nice and toasty. This has been a long time coming after dealing with several companies and temp. fix hear and there. Finally broke down and reached out to Lowes and was given McCarthy company. Finally got my items in order and made the call.

Alejandro (Alex) and Caesar showed up to the house. They were very professional and friendly. I went down a few times and asked a few questions and they both took the time to explain information to me of what they were doing and showed me what was needed. I did not mean to bother them from there work, but they both seemed delighted to make sure i was happy and understood the process. Both were a pleasure to work with and did an amazing job putting in the furnace. Once completed they called me down and gave me a walk through of the updated and the new features of the system as well as how to operate and program the new thermostat that was installed. I highly recommend Alex and Caesar and McCarty services for any system repairs you may need! I am beyond thankful & grateful for there services!!!! No more space heaters and kerosene heaters needed!!!!!! Was a please hearing my wife walk in the house yesterday evening instead of dang its cold in here, to WOW... what do you have the heat set to!!!!!!!! :) Thanks again.

Regards,
Deon and Cristina Johnson

McCarthy was the third company we called when we needed a consult on a replacement heat pump. They had the best prices and after the consult they were ready the next business day for installation. Technicians were very knowledgeable and professional the entire install. They explained everything and answered all my questions before leaving. Very impressed overall with the transaction. Thank you!

Excellent service from start to finish. Scheduling an appointment was incredibly quick and hassle‑free, which I really appreciated. When Alex Sotomayor arrived, he took the time to thoroughly explain all of the potential issues related to our heating concerns. His explanations were clear, detailed, and easy to understand. He also offered several practical and helpful solutions, making sure we felt confident about the next steps. Overall, a very professional and positive experience.

Shaq explained everything so thoroughly. He is an exceptional tech. He presented photos and videos during his presentation. The best technician I've ever encountered. He emailed the plan for keeping my HVAC in tip top condition.

I came home to a flooded laundry room and quickly discovered my hot water heater was leaking. I called McCarthy Services the next day for a free quote and was promptly seen by a technician who clearly explained the process and what to expect. The very next day, their team came out and had everything installed within just a few hours. I was genuinely impressed by how fast and efficient their service was from start to finish. Highly recommend!

I I recently had my air conditioning system serviced, and I couldn’t be happier with the experience. The company was professional, punctual, and very knowledgeable. The technician explained everything clearly, worked efficiently, and made sure the system was running perfectly before leaving.

Their customer service was friendly and responsive, making the whole process smooth from booking to completion. I truly appreciate their honesty and attention to detail. I highly recommend this AC company to anyone looking for reliable and high-quality service!

My mother’s heat was not working and her landlord called McCarthy Services to come and look at it. Marvin was the tech sent out and he was amazing! He was professional and courteous. Very thorough as he clearly explained to the landlord the issues and followed up with a detailed report and pictures to insure a clear understanding of the problems. Marvin is the best service tech I have encountered in years and would hands down call them in the future (and request Marvin!).

Cesar & Alejandro are the absolute best! Both did such an amazing job with my new system! They communicated throughout the day with me & gave me updates on the new features of the system, highly recommend them & McCarty services for any system repairs you may need! I am beyond thankful & grateful for there services!

I tried reaching out to several HVAC professionals in the area. Some scheduled me however, due to the storm, many couldn't make it (no fault of their own). Though, McCarthy was the first to arrive at my house when the others were still trying to coordinate a time frame to get to me.

Shawn was the first to arrive and assess the situation with my heat pump. He conducted a thorough review and provided a detailed explanation on what was occurring. My system was very aged and it began performing like it. He coordinated to have a crew come out the next day and install a replacement and this resolved out issues.

Brian and Chanta were the two-man team that arrived the next day to install my new heating system. They were very friendly, very professional, and were very forward-leaning to answer my questions. They're work was meticulous... They prepped our house and ensured they work was clean and thoroughly done. They provided me with a walk through and explanation of everything that was done and they even gave me some pointers on how I could prolong the life of my new system.

All in all, I am happy with McCarthy's services. I will say, the work was extremely expensive however it was a must. They sent the right group of technicians to do the job and all three of them represented the organization very well. I hope they receive fair commendations from McCarthy after reading this review.

I had a great experience with McCarthy Services today, and I especially want to recognize Caesar, Oscar and Tim. who installed my HVAC system.
From start to finish, Caesar was professional, knowledgeable, and extremely thorough. He took the time to explain everything clearly, made sure the installation was done right, and treated my home with care and respect. His attention to detail and workmanship really stood out, and you can tell he takes pride in what he does.
The entire process was smooth, efficient, and stress-free, and the quality of the installation gives me confidence that my system will perform well for years to come.
I highly recommend McCarthy Services, and if you get the chance to work with Caesar, you’ll be in excellent hands. Great service all around!

Had a ductless multi split installed. From the estimate to the installation- less than 24 hours total. It was painless. All staff were professional and highly knowledgeable. Would highly recommend

I recently had to have my HVAC replaced and after reviewing several proposals I chose McCarthy. My family suggested I check out their services as I never heard of them before as I have a local go to company as they do great work as well but McCarthy pricing was less than some of the other proposals I received and they have a few additional perks.

This HVAC replacement was a major purchase for me and the McCarthy team took their time to explain their process and what i should expect. I was really surprised by the senior mechanic as he worked the entire day and he took no breaks. That is what I call dedication. I am appreciative of the time and effort of everyone involved that includes the salesman and installation team of my equipment. The entire experience was exactly what I expected coupled with professionalism. Thank you, McCarthy.

Be ware if you need a proof of routine maintenance. I bought a condo recently and the UOA required the HVAC system inspected annually and submitting the proof of the service, so I am planning to find a service provider recently. Today when I was in home depot, a sales man introduced me the “tune up” service provided by McCathy. I told him I have no plan to repair or replace the AC system but I need a routine maintenance and a proof of the service which is required by the UOA. He told me the “tune up” service works for this purpose too. I was afraid there was any misleading so I emphasized that I only need a routine maintenance and a proof of the service. He confirmed there was no problem. Then he called McCarthy to make an appointment for me and let me providing the home address. To avoid misleading, I emphasized again over the phone that my AC system worked well now, what I need is a routine maintenance and a proof of the service. The customer service did not say no. The technician arrived my home on time. I double confirmed with him that I need a routine maintenance and a proof of the service which is required by UOA. He did not say no. I do not remember if he said yes, but he started to work. Honestly, the technician did a very detailed inspection of the system and gave me suggestions about the system, e.g I may ignore the rust and dust inside the system since it has been old enough and could be replaced soon. The system worked well now, but he discussed the best options for me, e.g the price to clean the system (for $1000+) and replace the system by Home Depot or by McCathy. I ask if he will send the proof of the current service to my email. He said yes. However, things changed after I made the payment. He sent me an email to describe the fact of my system, e.g it is quite old with rust and dust inside the system and should consider to replace it. This is obviously not the “proof” of the service required by the UOA. So I asked again if he will send the “proof” to my email. He said he will not. I ask who I should contact to get it, Home Depot or McCathy? He told me I could not get the “proof” from McCathy. He said this service is provided for Home Depot by McCathy, so McCathy will not provide proof to personal client like me. I argued that the service provider is McCathy, I have confirmed I need proof of the service when I made the appointment, and I have also confirmed it when he arrived. I asked why he did not say no before he started the work. He said he would not argue with me and left. I called the McCathy customer service later and ask if they could provide me the ”proof” of the service, which is required by the UOA of my condo. They told me to open a ticket for this request. Finally, I have no idea so far if I could get the “proof” of the service. I will keep contacting to see and will update. However, if you are required to have a “proof” of routine maintenance as me, you may need double confirm it before you make appointment for their service.

Unreliable. Second week in a row they did not make the 4 hour window. Last week I had to call to see where they were. Rescheduled. Today, again, nothing. They finally called AFTER the window to say it would be “about” another hour. I understand stuff can happen on-site but at least be respectful & communicate in a timely manner. Communication stinks. We adjusted our workday & appointments for this.

**update: when rescheduling for the 3rd time, because of our issues, we’d be the 1st on 2/5 & the tech would arrive between 8-9a. Sitting here at 10:15, no tech. Finally got a call that he would be here by 11a :(. Cancelled our contract.