White Goods Services, Inc.

I can't say enough good things about Russ and White Goods Services. I first called them to give me a quote to add an additional baseboard heater to my downstairs. After looking over the system Russ told me it wasn't needed and that just needed to put a door in the entrance to my FL room. (Which i was planning to do since the previous owners didn't do that.) He took the time to explain my combo tankless water heater and boiler system to me since I had never owned one. Well after a home warranty company didn't fix an issues with my system I didn't hesitate to call Russ. I honestly didn't price compare so I don't know where WGS falls on the price but after my first interaction with Russ I didn't care to call around because the quality of service cannot be matched. Russ is incredible and takes the time to explain everything to you so that you are an informed customer. He also took the time to give suggestions on how to make my system better in the future. Don't worry, this isn't a typical upsale, he was very clear to point out that it is just an option down the road if I choose to do and if not, not big deal. I really appreciate information like that and having someone take the time to teach me things so that I can troubleshoot on my own and take better care of the system. I wouldn't hesitate to recommend Russ to anyone and I will absolutely call them in the future.

Dec 2018:
Well I've had to use WGS again and as always they did not disappoint. Tony came to replace the transformer in my system. After he fixed the problem I realized that it went bad because there was a crack in my heat exchanger that had caused water to get on the transformer. A week later he replaced my heat exchanger and did an awesome job. I can't express enough the high quality customer service and quality of work. This was the first time I've had someone other than Russ help me and it's clear that he teaches his values to his employees. They are on time, polite, easy to work with, and take the time to explain what they did and why. Won't hesitate to xalc again.

I was referred to White Goods Services (WGS) because they are a small independently owned LOCAL company. When I called to schedule an appt. I don't recall who I spoke with but was advised I would have someone come out within a given 2 hour window.
Rusty showed up at my door, identified himself and said he was here to look at my system. He presented himself in a clean and most curteous manner, and placed booties over his shoes each time he entered my home. That showed the company respects the customers home.
I just purchased my home and knew I had a few issues brewing with my system, but Rusty addressed each one individually, and did a FANTASTIC job! My system is placed in the kitchen pantry, as it's a condo so I had to become familiar with it as I need to clean the water flow on a regular basis, a system I had never seen before nor ever had to be responsible to clean. Not only did he fix the water leak, but also noticed that who ever installed it did a shoddy job. Wires were not connected properly, but most importantly the PVC tubing to flow the water had been improperly and poorly installed. Had there have been a clog; water would have gone all over my kitchen/living room. So he reconfigured the tubing, gave it the proper down hill flow and made it user friendly where the air filter can now easily be removed for replacement, no more leak, no worry about improper wire connections (or lack of connection) connected a safety switch for automatic shutoff and the PVC was placed against the wall and secured under the unit where it now all looks professionally installed.
I was concerned about having to install a new system, but Rusty was honest and told me no need. He discovered the system was 10 yrs old, and said if I mantained it, kept the filter clean and allowed proper air flow the system has lots of life left. Not all companies will tell you that, they would rather sell you a new one.
I had lots of questions as I was able to see what he was doing, and he delivered the answers! Rusty is the owner of White Goods, and honestly that was refreshing to see an owner doing work for customers. That alone in my opinion speaks volumes for a company.
They offer service plans which I could not purchase right at this moment but will do so later. I plan to stay with White Goods and when it's time to replace my heat/air/H20 heater it will be White Goods doing the installation.
Thank you again for your professionalism and customer care. Small businesses make a difference.

5 Star service from my initial call to diagnosis of my problem, even to listening to what I could contribute informational wise. Technician Dusty was very professional and down to earth. He worked his job until it was repaired and offered immediate and long term maintenance reliefs. Definitely will remain loyal to them. Extremely reasonable pricing. Thanks so much. I couldn't leave without thanking the kind lady who set up everything. Without you,my daughter granddaughter and I would still be suffering upstairs. Thanks again to these great human beings. And your expertise..Mr. Leander Sansbury and family