Landscaping reviews in Virginia Beach, Virginia

They worked with me to get topsoil delivered when another (larger) company wouldn't.
Very pleasant people - all of them. Highly recommended.

Jack Frost did several landscaping jobs at my house. Didem is knowledgeable and has excellent ideas. James and his crew are awesome. They are responsible, respectful, and go above and beyond to make everything beautiful.

Great customer service and good prices. Got topsoil and mushroom compost for raised beds. Definitely will be back.

These people are far from mindful about cars , I’ve never had a landscape company filth up ny car heavy and not have common sense to look at what they’re doing. What a joke .

I picked up a cord of firedood for a great price. Awesome wood nice big pieces. They loaded the wood for me with a front loader. Great helpful staff. In and out

Friendly staff and they helped me make an informed decision on what I needed. We were driving by and just happened to stop. I’ll definitely come back to see them again for future needs. Highly recommend

Excellent customer service. Abetted l Answered all my questions whether by phone or multiple visits. Delivery driver very courteous and professional. I was very impress with Jack Frost Nursery. I'LL BE BACK🤗🤗🤗

This is a very neat place! I just wish they would carry a larger selection of trees, shrubs, and plants ( or even more of each item). I would shop here more often! The past few times I visited, they had very limited quantity last year. This place would look so cool if they had tons of plants and trees to walk through like bigger garden centers/ nurseries.

They need to train their drivers better. There's no way the guy driving their f750 on 10-18-18 morning on dam neck road is good to drive. Rapidly changes lanes without signaling. Nearly caused two separate accidents in a span of 40-50 seconds by changing lanes without looking or signaling with cars right beside him. Noone wants a small dump truck rolling on top of them cause the driver is incompetent.

Great experience. Started at home depot because it's close and convenient but the line was insane. Good thing I ended up at Jack Frost because the product quality was far better and the customer service was amazing!

I've used Jack Frost for fire mulch and top soil deliveries and they are always on time and the product is of high quality. Their staff is also friendly in the store as I've also used them for firewood pickup.

Go to Jack Frost every week for hay for my ducks and vegetable plants in the spring. They also have neat gift plants during holidays! Everyone is always so friendly and helpful. Prices are very economical. So much better than big box stores.

Their firewood doesn’t burn.
So if you feel like wasting time and money buy firewood from them.
Bought some a second time thinking the first time was a fluke. Nope, shame on me…two times with a pile of non burning wood. I am surprised nobody else has warned others of this.

This place is where you go to get real information. It's not a big box store which is a great thing! Very knowledgeable staff and courteous. I will definitely be getting all my yard and firewood from Jack Frost. I so wish I would have found them years ago.

The garden did very well last year with their mushroom/ compost dirt mix I’ve also been elsewhere that gave me much less than what they give a good small family ran business!

I called and ordered soil over the phone Saturday 3/4/23 (50% mushroom mix and 50% top soil) I told Wanda that my husband would be coming to pick it up sunday 3/5/23. She said "ok just tell him to ask for Wanda I will be here." Service was great over the phone. My husband, who is black with thick locs gets there and ask for Wanda, He said "my wife ordered some soil...." etc...Wanda acts like she doesnt know what he is talking about as if he coming to take someone elses soil. She insisted that he call me treating him as if she didnt believe him. My husband called me and I confirmed.

Then when it became time for him to pull around and get the trailer loaded with the soil the employee he was talking to trying to be cordial letting him know he used to work there once upon a time was ignoring him, unresponsive giving off the "why are you talking to me" vibe. My husband REALLY did not like the customer service experience there we will not be purchasing anything else from Jack Frost.

This is how you loose customers. I pulled into the parking lot before 5. I wasn't aware of the time, but as I drive in this old man was closing the gates even though it wasn't 5pm yet. And he didn't even address me or nothing. If he was closing at 5 I would have gotten out of the car faster instead of finishing my phone call. I go to the door at 5:04 and its locked. Looked inside and the man shows with his hand 5. If he really was about service, he would have stopped me at the gate and say something. Not ignore me. And maybe I would have bought what I wanted and leave quick. Since I already knew what I came for. Thanks

My husband went to get large river rock for a project we are doing in our yard. The guy who was loading the rock into the bed of our truck just rolled over on the front end loader and started dropping it into the back of our truck. Rock went bouncing everywhere and scratched the paint on our truck as well as the back window. My husband yelled for him to stop, which he did. He then proceeded a bit slower, but the damage was already done to our vehicle. When we called to notify the office what happened, their response was basically “It’s not our problem. We aren’t going to fix it. Feel free to take us to court.” They defended the employee’s actions by saying he was “seasoned.” There was absolutely no regard for his mistake and the fact that he damaged our vehicle. We will not be going back.

This company is absolutely god awful. They price everything by the hour because they aren’t intelligent enough to bid a job like a professional landscape company. They take forever because the install crew leader just stands there. They smoke on the job like chimneys. Super expensive and zero efficiency or accountability. Winesett or Earthscapes are a far better option x1000.

The landscaping designer, Ms Dedim came to our first appointment three weeks ago. When she left she gave us the impression she would email us a quote in a few days. I called Jack Frost Nursery to inquire and was told she was Unavailable and that quotes usually take some time. It has been three weeks and two emails later to her with no response. This is my first very bad impression. Why hasn’t anyone else at the nursery followed up with us, if she is not available? No I will wait to see if I get a response from this review….waiting but not for long, before I take my business elsewhere.

Went to Jack Frost today for the 2nd time in two weeks both times I was helped by a older guy , real nice professional and helpful no complaints with him . Went inside bought almost $200.00 in plants . As I walk back outside picking up all the plants I paid for and start loading them in my car the woman from inside who watched and helped me check out runs out and asks me about two plants I picked up and asked to see my receipt. If I realized at that second she was looking to see if I took something like a thief I would of unloaded all those plants and told of she can have all of it back . This was the blond haired woman who I can only assume is the manager . I just want you to know I’ll never come back here maybe YOU should keep track of the merchandise ppl are paying for in front of your face before you run out and assume someone is stealing from you .