Appliance Repair reviews in Williamsburg, Virginia

Ted did an outstanding job replacing our part. Neat and effective, he was wonderful to work with. Thank you!

I simply wanted to schedule someone to come out and give me an estimate on fixing the freezer part of my GE refrigerator. First I could barely understand the attendant due to her accent. Not her fault….its mine because I just couldn’t understand what she was saying. Second she takes me through all of these questions and prompts only to try and pass me off to another member of her team for payment. I admit I got frustrated and just hung up the phone. I try to get things scheduled when I can get some time when I’m not working or not supporting what my family needs. I don’t really have the time to spend 20 to 30 minutes answering 21 questions. I normally don’t leave reviews but I thought it would be beneficial to let you know no matter how good your services are it defeats the point if I can’t schedule a technician to come out. Very frustrating!!! All I wanted to do was get someone to look at my freezer. I’m no closer to a technician than I was when I went to bed last night!

Very knowledgeable and friendly. Gave me a few pointers on how to get the most from my dishwasher. Very patient in helping me use my virtual credit card payment.

Tech was great, very polite and thorough. Ordered part and rescheduled service for repair. Took over a week to get fridge fixed. Thankfully it was nothing serious or I
would have lost everything in my fridge. On return took tech less than 10 min to replace $25 part. However full cost of bill $400+ which I found to be ridiculous.

He was efficient, on time and friendly. He was able to identify the issue quickly, and quickly fix the issue once the parts were received.

Very knowledgeable and provided me with realistic information. He took the time to evaluate my issues and fix my old dryer for the time being. It’s on it’s last leg.

Sears Appliance Repair, specifically Ted, was very thorough and kept us informed as he diagnosed our broken freezer. I would strongly recommend them, unfortunately I would not recommend the OEM of the appliance but that wasn’t Sears’ nor Ted’s fault.

We have had Luis come before. He has always been very nice and professional. I highly recommend him.

Fridge and freezer quit cooling. Had an appointment on Monday between 8 and 12. I received a text at 11:25 stating that they would not be able to come. Rescheduled the appointment for Tuesday between 8 and 12. Again I received a text at 11:30 stating they would not be able to come. They said I could reschedule for Friday same time. I wasted two mornings sitting around only to be canceled They should not make appointments if they can’t keep them. Lousy way to run a business

Unfortunately Sears was very late for both appointments that were set up, despite having a four hour window. Additionally they technician they sent readily admitted that he did not know how to work on my appliance brand/model and could not reach out to the manufacturer to help. Of course I was charged a service fee despite the appliance not being repaired.

Edit: one month later - still no refund. The 1-800 number listed below leads to customer service center. I spent half an hour working my way through selections then waiting for a person to be told that no refund request was ever entered and they don't show that the technician took the part with him. They will "enter a refund request and I should hear back in 7 days." In the meantime, I'll be disputing the charge with my credit card company to ensure I don't get the same response in another month. I highly recommend avoiding Sears Appliance Repair.

I requested Jose return to my home as I was very impressed with is performance on a previous visit. This time it was my dryer that did not produce heat. Jose quickly found the problem, a clogged roof vent which did not allow the heat to exit the dryer. While Jose does not address this type of issue he suggested I contact a company which does. I am always appreciative of Jose whose technical skills and honesty are above reproach. Thank you for sending this wonderful gentleman to my home.

They installed my new washer/dryer .
I was very pleased!

Luis was friendly and polite and repaired my oven quickly.

Derrick was great! Wonderful having a seevice person with a positive attitude and "love his job "! Same day service on dryer as u called which was fantastic. Will definitely use service again.

Quick, reliable and friendly service. I’ve used this service multiple times and will continue to use as needed.

The repairman was professional, efficient, and friendly. He explained the problem with my dryer, and discussed the cost of the replacement part, and cost of labor involved. He was a delightful gentleman, and represented Sears’ wonderful customer service protocol.

Anthony provided excellent service in repairing our refrigerator. Before he arrived he phoned several times to update his schedule. He was efficient, respectful of property, informative in explaining the issues and solutions and he was cordial in every respect. A fine gentleman and a true professional. .

Arrived on time and was very polite. Assess the problem quickly. It was determined it couldn't be fixed at a reasonable price and didn't try to overcharge us for something.

Ted was professional, respected the property. Listened to my comments and what I had experienced. Went to work and is very knowledgeable about his work. Explained everything very well.

Arrived within the specified window of time. Personable. Professional. Offered maintenance suggestions.

Highly do NOT recommend this company. I made an appointment with them for 1pm-5pm, a 4 hour window, and they simply never showed up, or even offered a reason as to why they were not showing up. When I attempted to reach out to customer service, I learned they only use an automated customer service line and it does not allow you to speak to an actual human. There was no way for me to even inquire about my cancelled appointment given the automated options they provided. A giant waste of time company, made worse by the fact that the repairs were needed urgently. Do yourself a massive favor and look elsewhere for appliance repair services.