All reviews for Custom Electrical Services

Awesome experience. I worked with several people at Custom Electrical Services who all contributed to this being a success. Of course when you get bids it's easy to pick the lowest number, but there are so many other factors to consider.

Cost: I got three bids and they offered me the most competitive price. So that’s a good start.

Reliability and Timing: These guys showed up on time and ended on time. They committed the resources to make sure the job got done. Kyle was finishing the job and when he left, he had taken care of every last detail.

Expertise: Luis was managing the job at my house and he is INCREDIBLE. He is smart and has so much experience. He came with fresh ideas and advice I had never considered, and helped me craft the most perfect lighting plan for my house.

Flexibility: I decided on some changes mid-way through and it was really critical to work with a company that was happy to accommodate these.

Quality of Work: Their work is beautiful. Tidy and thoughtful. No random damage and problems that you’ll find with other contractors. The wiring is clean, and they consider every detail. They also take the time to show you your options and not just assume things.

Communication: Excellent across the board. Josh was great in coordinating the job and checking in. Luis kept me informed at every step along the way. Also, between phases and I had a bunch of time-sensitive questions that came up and he responded to me instantly! Luis is an angel an went way above and beyond. Kyle also had great communication; he even let me know right away when some other contractors showed up at my house unbeknownst to me… I am so thankful Kyle was looking out for me and my house.

Overall Experience: I’m simply grateful. This project could have easily been a disaster since I needed so much guidance, but they were thoughtful and patient and took the time to make sure my dream became a reality. Their customer service is awesome and it is so clear that these guys are extremely trustworthy and they just CARE. It goes a long way.

Here's a picture of my new kitchen lighting. The rest is still under construction but you get the general idea :)

5 stars but beware: VERY EXPENSIVE, especially when paired with a third party intermediary like Electrum/Genesis. I have an EV charger installed and their quote was ~$500 MORE than all other quotes from licensed electricians. I thought I was getting a good deal the fist offer from Electrum/Genesis but then the actual quote was a lot more!!!. Oh well...Just bewar!

These folks are great!! They texted a half hour before showing up, which is really nice when you have only an appointment window. The electricians and the office folks communicated well and thoroughly, worked quietly and efficiently, and quoted accurately. They also did a great job cleaning up after themselves.

I scheduled two projects with them recently: an EV charger install, and a panel surge protector install. Scheduling both was easy, and they were fast to respond to my quote request. For the EV charger install, they offered to honor a 2+ year old quote on an EV charger install which saved me $300+. The installer showed up on time and was communicative with the process. He properly pulled permits and went through a virtual inspection.

The panel surge protector was even easier. During the quote request, they took previous photos that they had and gave me an immediate quote. The tech came out, on time, and was able to get it installed in less than 30 minutes. Their quoted price was $100 less than another quote I got.

They've come out to fix a few issues here and there throughout the years and I cannot recommend them enough!

The process from requesting initial quote to getting the installation done was smooth, fast and professional. Brittany from the office was really responsive and she even shared and was able to match and bid the other quotes on same scope of work. While Jeff was professional and really friendly and got the tesla wall charger installed beautifully for us. We highly recommend this company for your electrical needs.

Custom Electrical Services made installing my EV charger at my townhouse a breeze! From the very beginning, they were quick with quotes, responses, and scheduling, which made the whole process incredibly easy.

I was impressed by their experience working with multi-unit townhouses like mine, and the quality of their installation was perfect. They took the time to explain how everything would work and even helped me get the EV charger through the city rebate program.

Overall, I highly recommend Custom Electrical Services for anyone looking for a hassle-free EV charger installation. They are professional, knowledgeable, and efficient, and they truly go above and beyond for their customers.

Custom Electrical Services provided PHENOMENAL customer service!I had an electrical panel replaced and I couldn’t be happier. Communication was top tier, the work was quick, and the end result was flawless. Big kudos Zach & Travis for a job well done! 10/10 Recommend! These guys know their stuff. Wizards!

Great team. Very reliable manager - Kristen. She understands the situation and has the knowledge to decide what it takes to get the job done.

Don the electrician is phenomenal. 👍
Fantastic workmanship and I love the work perfection. He knows what he is doing and has patience to hear our options and explains the pros and cons of doing it.

Overall fantastic team who doesn’t offer service only for $.

Thanks for all your assistance and owning it end to end in getting it done so quickly.