OutToday Electrical, Plumbing, Heating and Air

I got several calls when I sent out a request for bid from Aggie’s List App in the middle of the night. Rod was one of the first few responded my request. When talking to him over the phone about my furnace issues, I knew Rod was the right professional I needed to hire for the job. When they came to my house next day in the morning, they were extremely professional and knowledgeable. They had the right equipment to do the diagnosis. They were very truthful about what they could do and what they couldn’t. They gave me options for me to consider. I would hire them again if I have furnace issues in the future.

Have used them twice for electric and hvac work - impressively prompt availability. They are also professional when presenting the spectrum of options and their cost. I have not experienced the upselling tone that competitors use, which ultimately reduces trust. They will be my go-to for home services going forward.

I had installed a Nest Thermostat in fall 2018, and my furnace board blew out in December 2018. I called a few places and Rodney was the one who could come. He was super friendly, efficient and thorough.

Given that the board had to be replaced, he put in an order, came back after a few days - promptly fixed it and that was it.

Unfortunately, a few days ago, no heat. I called Rodney again, he came over and was surprised that the board was out again. Fortunately covered under warranty. He tried to get a replacement board the same day, but couldn't. He was promptly at my place at 8am next day with a replacement board. Since this was covered under warranty, he didnt charge a penny (no service charge, no board replacement fee nothing).

Also found out that the "Professional Installation" of Nest I had done earlier didn't have the C-Wire connected, which is responsible for the board blowing out.

I am a bit perplexed by some of the negative reviews. If at all anything, Rodney was very courteous, and demonstrated his expertise multiple times over, about the system configurations and how I can upgrade to an AC unit without needing to upgrade the board etc.

I have OutToday saved as my emergency plumbing/heating and electrical folks. They have won a customer for sure.