Reviews of local pros in Colville, Washington

They are amazing! I had a heating emergency this morning, waking up at 3am to a house at 40 degrees and my furnace blowing cold air. Not only were they willing to squeeze me in to their busy schedule, their tech Kaleb went above and beyond expectations to inspect the entire unit, and found another issue that I didn’t know about! After showing me and explaining in a simple to understand way, he replaced the parts and had me warming back up in no time! Their prices are extremely reasonable as well! I would and already have recommended them to several friends, and will only trust them in the future!

Northside was able to respond quickly to or situation and sent a technician out the next day. Jesse showed up on time and was very personable and professional. We appreciated the time he spent explaining everything to us. We would recommend Northside to our friends.

Northside recently installed some mini splits in our house. They were fantastic from start to finish, and the installers were the most kind guys. I would definitely recommend Northside for any of your heating or AC needs. And Ashley was amazing to work with :-)

I honestly dont think you could find any nicer people to deal with. The girls talked to and the techs who came were amazing. On time and work was done quickly.

Northside Heating and Air Conditioning company has a great employee ( Jesse) who obviously is very capable and knowledgable. Be sure to request Jesse for all your HVAC needs !!

Fast , took pics of what he was seeing so I wouldn't have to go under the house. An honest man in this day is greatly appreciated. I will only call these people now.

Caleb and Mark are great to work with and very knowledgeable. The office staff is always polite and responsive. Fair on pricing as well.

The Northside team goes above and beyond! Awesome customer service... from the office staff to the technicians. We always feel well taken care of and highly recommend!

Very professional and wonderful people to deal with. We have been using them for many years and would not think of using anyone else!! Jim Palmer Sr

A great experience! Jesse was prompt and professional. He fixed out Furnace problem quickly and efficiently. Would definitely recommend Northside!

My furnace went out, I was told by the firm that had installed it 12 years ago that.it needed to be replaced. I called Northside for second opinion they did an evaluation, said it didn't need replacemen,, ordered the parts and fixed it. Saving my money and the system is working great.

Northside was recommended to me after a couple other companies gave me huge estimates and no clear answers about my heat pump problem. They got out here fast, and Kaleb was awesome—super knowledgeable, answered all my questions, figured out the issue quickly, and had everything running again. Really appreciate the integrity and reasonable pricing!

Jesse, the technician, was awesome. He kept me updated and took care of the problem. I have heat!! Everyone was excellent from the front office to exit. Will definitely refer Northside to others.

Amazing in every way! Great scheduling, friendly, personable people, punctual and efficient all while making you feel like you’re one of the family. Jessie was fabulous. Casual but professional, thorough but able to convey in layman’s terms everything he did. Probably should have made him some cookies. See you next time! Thanks.

We had an emergency with our walk-in cooler, we called another shop first who said they couldn’t get a teach out for a week or two. With this being a business and with the potential loss of product and time being closed we called northside and they came to our rescue fast, located the problem and had the part coming right away! So thankful for their fast response and commitment to getting us back up and running ASAP! A shout out to Mark for his amazing service, and both the men who helped him(sorry I didn’t get there names)

Beware! We started with Northside thinking they were a reputable company, but after the horrible experience we have gone through we will never use them again, and I highly recommend no one else use them either!
First, they installed our water system and the hot water kept going off. It took them 5 visits to finally figure out they wired it incorrectly. Meanwhile we had no hot water for days at a time. At the same time, they connected our radiant floor system and apparently chose the wrong sensor wire for the zone in the garage, because we now have a freezing cold garage in the winter, meanwhile the thermostat reads 70 degrees. Their installer also removed all the labels I had on the other 14 zone sensor wires, so now it’s going to be a huge challenge to find the correct one and correct their mistake! We also hired them to inspect our electrical, as we are owner/builders, and wanted to make sure we had everything hooked up correctly. $4000 later we were told we could close our walls and everything was “good to go”. Ha, not in the least! Unfortunately, we discovered later - after we had hired a contractor to drywall and paint all the walls - that their electrician had missed that the entire west side of our house didn’t have power run to the outlets! When we called Northside to let them know that 15 outlets had no power, Mark stated that he would like to send someone out to check what’s going on. I specifically told him that if they were going to charge us for the visit then don’t bother coming - we had already diagnosed the problem. Mark told me that we had already paid for this service, and there would be no charge to send someone out. Two days after they came (for 5 hours), we got a bill for almost $800. We tried to discuss it with Mark, then Jeff, thinking it was maybe a miscommunication with their billing department, but we were told it was not a misunderstanding, but rather that we were 100% to blame for this problem and the charge was valid. They further threatened to sue us and put us in collections if we didn’t pay the $800. They were rude and dismissive. Obviously, they didn’t care that we were good-paying customers up to this point, nor did they care about torpedoing any professional relationship we (mistakenly) thought was there.
If you actually decide to use them make sure you get EVERYTHING in writing, as the owners, Jeff and Mark, have proven to be very untruthful, claim to be far more professional than they actually are, and what they say is a far cry from what they actually do.