Briar Group Inc., Your Hydroseeding Contractor

The Queen of green! Pleasure to do business with!!!

I was super happy when I called Briar Group and they were going to be able to get us in within a few days to hydroseed our yard because they were already going to be in our area.

Carol called the day of saying there was an issue with the truck and they wouldn't be able to make it out that day. She said she would call when she knew when, hopefully within a day or two.

Four days later they show up at my home, luckily I was home, because they hadn't called to say they were coming. I am teaching from home and on Zoom classes all day with my young students. I had to step away from them to deal with the crew. I told them I wasn't aware they were coming today and they said, on a snotty way, well call Carol and talk to her about it.

I then showed them where to seed and went back to my class zoom. They finished up and left without coming back to the door.

Fast forward to a little while later and my phone rings. I don't answer my phone while I am teaching my young students. A few minutes later it rings again, and again, and yet again.

I then received an email from Carol with an invoice. I thought ok cool I'll take care of it after work or tomorrow. Then not long after, she sent another email with the invoice again. I emailed her back while still ok zoom, kids were doing independent work, and let her know I would call her when I was off work. She continued to email me saying I should have shared with her crew that I was working. Um, why is it their business what I'm doing? I asked her why I should've shared that with them and she said because payment was due upon completion. The crew never asked for payment so I figured I would go online and submit the payment after work. She then sent another email saying I am violating the terms of the sale and she was not happy. I responded professionally and explained what happened and that she should've communicated with me when they were coming, etc...and I told her I would put a check in the mail tomorrow.

Forward to 5 minutes later and she replied with if you can email you can call. How dare she tell me what I can and can't do. I will not answer or make phone calls during zoom classes or meetings; it's unprofessional. She tried telling me that I told her crew I would call her; I never said that.

I changed this from a 1star to a 3 stars. They crew was on time, quiet, but friendly enough. They missed a couple of spots. The pressure was probably just a little to high on the blower.

Carol still gets 1 star.
Carol was very rude and inconsiderate when I called about some bare spots in the yard after hydroseed. I'm not sure if she thinks that her clients don't have anything to do or what.

She wanted me to calibrate my sprinkler system by putting out empty tuna cans on the yard. The system has already been tested when it was installed by people who know what they are doing.

When I explained that we don't have time for this task and asked for the seed type that was used originally, she was very rude and gave me a vague description and said 'Good luck with that' before hanging up on me.

Apparently their guarantee comes with strings, 'do as we say or good luck on your own'. This is crazy. Would not use this service again. Customer support needs improvement.