House Cleaning reviews in Federal Way, Washington

We are extremely pleased with Gutter Helmet. We contracted them through Costco and were promptly set up with an appointment for measurements and overview of the product. The salesman was very professional and personable and answered all of our questions confidently.

Our cabin, the site of the install, has a very difficult elevation and location and we were concerned when Vince our installer arrived alone. He explained his co-installer for our job had a medical situation and couldn’t come. He took one look at the job and said, “I can do this by myself”. Vince was very professional, efficient, and friendly. He completed a very difficult job alone when we both thought it would definitely take two installers. We give Vince a 5+ rating and thank him for a job well done.

Excellent install of a new gutter system by Brenden, Patrick and Jake and warranty maintenance on my existing Gutter Helmet. Prompt and courteous, they negotiated the very high roof project with ease... at least they made the difficult work look easy. I highly recommend Harry Helmet for your next gutter project too!

I bought a Gutter Helmet system from this company in February 2022. At the time I signed a contract and was given the warranty information. It was a lifetime warranty as long as I owned the home. All repairs were to be done at no cost to me. Recently I developed a leak in my gutters. I called for warranty service. At that time I was informed that the company has instituted a new policy that there would be a $50 charge to send someone out. I complained and said this was not in my contract and I would not pay it. The company informed me that there would be no service unless I paid that charge. If they want to charge new customers that charge it needs to be explained at the time of purchase. To go back and charge existing customers that charge is not good business practice and I'm not sure is legal. If you buy from this company make sure everything is spelled out and iron clad. They seem to think they can just add charges without informing anyone.
Update on my review as 09/19/2023. The company has agreed to check my system and they are waiving the $50 fee for this visit. Future visits they will still charge me the fee. I'm not totally satisfied, but they made a good faith effort to address my concerns. That is why I changed my rating.

The gutter helmet system does not work and their so-called maintenance program is ineffective. I have water that just sheets over the roof like I have no gutters at all. I was far better off cleaning my own gutters. Do not buy this system. Customer service is completely unreliable.

The price was at least half of what competitor claims on TV. Also, they twist the facts to make their product sound better when in fact it is worse.. The product was installed days after I placed the order. The installer was here and gone in less than half a day. He was very polite and my gutters are now working properly. I have seen two heavy downpours since the installation and there is no more overflow from the gutters like used to happen. I will definitely have this installed again if I buy another house in the future.

I reached out to Gutter Helmet via Yelp and received a message back within 24hours of when they were able to come out to do a free estimate. Gutter Helmet was super professional and provided a great price, without trying to upsell any products and installations that I did not need! I was told that it could take up to 5 weeks before they could come and install gutters, which was reasonable turn around time, however Gutter Helmet got to us in 2 weeks!

I bought the Gutter Helmet system for my home. I should have called Costco and the Gutter Co. and told them to come back out and remove the whole system and give me my money back after the first winter, but I thought to myself.” This system couldn’t Be that bad…….but it is
I had Gutter Helmet installed on my home and garage. This was probably the worst Gutter system I could have chosen. Just exactly like one of the other reviews I got sucked in on the B/S about if you have a problem with debris in the gutters they will come right out and clean and adjust the gutters. THAT’S THE RUB!! These gutters fail by design. Ha Ha….NO THEY DON’T get debris in the gutters because the water for the most part doesn’t go into the gutter,, it goes right on over the top of the Helmet on to the ground below leaving behind needles & pitch along.the leading edge, which appears as Ifyour system is dirty & fouled. So.if you go outside when it’s raining, and stand near the drip lines, you will get wet way faster than if you just step out into the rain.
NOW, I haven’t even STARTED to tell you about how POORLY this gutter system performs in the winter months in wet freezing weather………..
Oh My God. It’s a freeking disaster. Because when it freezes, some water actually does make it into the gutter during the warmer part of the day, then in the evenings it freezes up and the gutters end up frozen SOLID and full of ice quickly growing icicles…Big ones. THEN YOUR FRUSTRATED AND CALL THEM. Ha!
In the spring I called them to come out. No response. Don’t fall for Gutter Helmet b/s.
Truth is you would be better off hiring a Company to come out and clean your gutters on a regular basis. Honestly I don’t know if any of these gutter systems actually work as advertised. With the emphasis.on (I DON’T KNOW, if there are.any gutter system that actually works as advertised. This has been my experience so I’m just saying- be warned.especially with Gutter Helmet.

Fred Curry Tulalip Washington

I have a mixed review re: this page. I was happy with the individual who did the work, Corey. He was friendly, listened and checked any changes with his office. I was not happy with the office. There seems to be a communication issue, between the sales person and the office. The Office sent Corey out without the specified items to make repairs, even tho they were written into the contract. He made due with what he had on hand, but, it was not what I had asked for. Gutter Helmet has been good about maintaining the Helmets I bought several years ago. I only hope they can improve internal communication.

I originally called Gutter Helmet to purchase their rain guard gutters but after the consultation the sales person said I didn’t really need them but larger gutters and new drain spouts positioned in different places and away from my house would do a better job of moving the water away from my house. The new gutters look great and we’re very reasonably priced. I was impressed that the company cares more about doing the right thing vs just making money. I highly recommend them.

A few months after our new Gutter Helmet was installed, it had a couple of problems- primarily that it began pouching/bulging between the screws holding it down. But it was straightforward to schedule a Service/Repair person to come out. Corey Hopkins fixed everything that was missed the first time around- explaining they forgot to put screws in the middle of the pieces of helmet, and also "cheese-grating" three drain-helmets under places of heavy runoff on the roof. He also did a thorough examination of the whole system, which was otherwise in good order, checked to see if the gutters were at all clogged, and let us know when the next time to have it serviced is. While not excited about having to deal with the inconvenience of the Helmet not being installed entirely properly to begin with (a couple of weeks after install we had to have them come back and extend some end pieces, but it went smoothly), all-around we are pleased with how things went, especially with Corey, and feel confident that their product and good service will last a long time.

We had new gutter and gutter helmet installed. They were very professional and timely. Job was done perfectly. They also have free lifetime gutter/roof cleaning that comes with the product which is great. And when you call them for servicing, they are very prompt to schedule it. Overall very good experience with them

We've had the gutter guards for almost 3 years now and LOVE them. With tons of trees in the backyard and a 3 story house we were not going to be cleaning our gutters nor wanted to run the risk of them getting clogged. Gutter Helmet will also come do a complimentary check and cleaning of your gutters (if needed). We recently took them up on this and they sent out a rep (Corey Hopkins). He called ahead so we knew when he'd arrive, he explained what he'd be doing and why, walked me through everything when he was done, and was so polite and courteous. Definitely recommend this company and their product.

We were very pleased and impressed with the outstanding service by our service expert Corey Hopkins! Corey was at our house ahead of time and was very friendly and assured us he would do his very best for us. We had noticed during the heavy winter rains a couple of areas where the water was pouring over the edges of our new Gutter Helmet after our first winter. Corey assured us our service is all included and at no cost. He explained how he was going to clean all the gutters with a hi-speed nozzle and that we should set up a regular service schedule about every 8-9 months. He also noticed the roof needed blowing off, which he did thoroughly. In inspecting our gutters, Corey noticed several areas where the gutters had bowed enough to be noticeable. In his cleaning he also tightened all these connections to correct this, so the gutters are now all uniform height and appearance. We appreciated his taking the time to explain how the gutters work and how to spot a clogging problem and to call whenever we see this. He left everything clean and tidy and did such an excellent job we want to give him our A+ review!! Thank you, Gutter Helmet and thank you, Corey!!

I spent a lot of time researching gutters. I live in a heavily wooded area and my existing gutters filled up so quickly with debris. I settled on the Harry Helmet gutters and have been super happy with them. The installation was handled very professionally.

Replaced gutter and added Gutter Helmet. After the February snow storm tore the old gutters off the house, I chose Gutter Helmet to come out and replace the gutters and add the "leaf guard" so I won't have to climb up to the second story to clean out the gutters several times a year. It was convenient that Gutter Helmet had a rep in my local Costco and that Costco backed up the warranty and gave a great price break. Gage came out to measure my roof and show me how the product worked. There was no pressure to buy. I didn't decide to go with Gutter Helmet right away because I wanted to get my homeowners insurance settlement finalized first. Then I contacted Gage and he came right out and got me scheduled for gutter replacement. On the appointed day, Dan showed up right on time and did the work of two men finishing up shortly after 1 p.m. He somehow managed to balance 40 feet of continuous gutter and get it exactly in the right spot on both sides of the house. After gutters, he carefully trimmed the gutter helmet pieces so they would fit perfectly on my atypical metal roof. Great installation job! I'm eager for the first fall rainstorm to see how well the design works to sluice off the leaves and conduct the water to the new downspouts.

I called and got charged $50 for scheduling my warranty appointment (which has been free since we got Gutter Helmet). The agent asked me to wait for 3 weeks for call-back. Ok I waited 4 weeks and NO ONE CALLED!
Then I called for another week trying to get my appointment set up. NO ONE ANSWERED! (the service or scheduling department)
I finally received a message saying that my appointment was set. YET WHEN THE DAY CAME, NO ONE SHOWED UP! I started to call again and every agent I talked to forwarded me to a voicemail. Yes, there were customer care people calling back, but they all told me they COULDN'T schedule appointment for me NOR can they help check why no one showed up on the appointment day. Everyone kept forwarding me to a voicemail.
That's how you do your business?!
We got our GH in 2020 and I WAS happy with annual services. Now that the service is transferred from Harry Helmet to the Lednor Home? I can only talk to voicemail and no service. Good job Lednor Home :) and good luck to all new customers who want a future service appointment.

BUYER BEWARE!! We purchased Gutter Guards from Costco. For the past several years, we were dealing with Harry Helmet and didn't have a problem - until this year. We called for our annual maintenance of our gutters and were told there would now be a $50 fee. Apparently, Harry Helmet is now Lednor Homes and they changed their "policy". Our Costco contract doesn't state that we will be charged $50 per service call. In good faith, we have our credit card number. Our card was charged and we never received a receipt. This has been almost two weeks and have never heard back from anyone. I have contacted Costco to make a formal complaint against the company. I was finally able to get to someone over the phone (who sounded like he was working from home. HIs name was Deshawn). I explained my situation was told that a manager would be contacting me. I asked for my complaint to be escalated and to be connected to a manager and I was denied this. Deshawn stated that everything that was happening was "in our contract". I asked to have a copy of the contract sent for our review as I suspect we are reading two different contracts and I was disconnected. How convenient. In good faith we went through Costco to avoid this type of scenario. Now we are stuck with Gutter Guards that, supposedly have a lifetime warranted with a company that won't honor the contract and treats consumers like (insert your expletive of choice). Trying to get our gutter guards serviced is a nightmare! My next step will be to complain to the Better Business Bureau as our contract does not state that there will be a $50 service charge to have our gutters serviced. And, will Lednor Homes honor the lifetime warranty that we have? That remains to be seen.

I had a Gutter Helmet system installed, the installation was very unprofessional. The installer left debri everywhere. I had to have them come out on two occasions, once for overflow issues and another to replace torn shingles on a brand new home. I recently made a call to customer service to update my contact information. I asked about service information and was told that there is now a $50 per occurrence with a lifetime warranty service call fee even though that was not part of the agreement when I bought the product. Another company puts profits over customer service. Shame on Guttet Helmet. 👎 1/4/24 update. Gutter helmet waived the fee, came out and did the appropriate repairs. Thank you.

We've hired Gutter Helmet twice to clean our gutters and install the GH so that we don't have to worry about cleaning our gutters ever again. The first time was about 10 years ago and the product worked so well that when we could afford to finish the job we did. Now our whole house is GH'd. The service was excellent, on-time, professionally done and the installers were very friendly. It's pricy - but it works.

I had Gutter Helmet installed last year and have issues with the installation and the performance of the system. They used non-standard roofing screws to secure their system to my roof and installed them incorrectly under the shingles, as pointed out by my roofer, and Mark Rodgers, District Manager of Gutter Helmet refuses to do anything about it. Costco is trying to help us get a refund but seems to just defer the decision entirely up to Gutter Helmet which is equally as disappointing coming from Costco. As others have mentioned, when we have a winter storm or two, enough pine needles accumulate on the front of the Gutter Helmet that the rain water just goes right past the gutter entirely and onto the ground making it completely useless. This is after a cleaning by Gutter Helmet 2 months prior. Gutter Helmet's response to that is that they need to be cleaned much more frequently, I guess that would be once a month in winter? I don't see the point of this system. I do not recommend Gutter Helmet. Our roof is now damaged from the installation of Gutter Helmet and so far we have paid $550 to repair it with another $2000 in more repairs yet to pay for. We asked Gutter Helmet to pay for these repairs caused by their installation and they have refused.

Had Gutter Helmet installed on my house in 2019. At the time, sales person, installers, and actual contract stated I had free gutter cleaning as part of contract and lifetime warranty. It was part of the “free flow guarantee.” I called in February 2024 to have gutters cleaned as part of warranty. Employee told me they implemented a $50 fee to come out to service the product. I told them my contract stated this was free and that I’d like to talk to a manager. They stated a manager would call me back in 72 hours. I never received the call back from manager. No communication was received by my household on a change in contract. Company doesn’t honor the contractual warranty. Buyer beware!