House Cleaning reviews in Kennewick, Washington

We’ve had our carpets cleaned twice by Zerorez. Both times were great but ESPECIALLY this last cleaning. The employee worked extra hard on our flattened spots that I thought were permanent and now they look great. Super friendly to me and my family too. I’d recommend Zerorez to anyone!

Jacob did an INCREDIBLE job with our white Crate & Barrel couch! He was extremely detail oriented & it looks 100x better. I definitely waited too long and I’ll be using their upholstery cleaning services again because of the excellent work. Thank you Jacob!

My carpets are looking fresh and clean again! The tech was great with his communication and understanding the areas of concern that get the most traffic. We don’t have a lot of space but it was done with care and attention for the quick turnaround!! Thanks again we will be calling you soon for air ducts next!

I would definitely recommend ZeroRez to clean carpets! Our carpet is 27 years old and hasn’t had a good cleaning for 10 years. It now looks sooo much better! We e had difficult stains such as food and mechanical grease from a recliner chair, and all that came out! Jacob was the tech who came to the house. He is very friendly, professional and communicates very thoroughly. He was very accommodating about asking if I was satisfied with how it looked, and touching up on the one area that was the toughest stain. I was also very happy with the customer service from the office. I spoke with Rosi and Roberto and they were friendly, professional and answered my questions. I included the photos of the areas that were the dirtiest. This carpet looks as good as new, and this morning it had some really bad stains!

I recently had Zerorez clean the tile and grout in my home, and the results were outstanding. The technicians arrived on time, explained the process clearly, and worked efficiently. What impressed me most was how clean and bright the grout looked afterward—it honestly made the floors look brand new.

I also appreciated that Zerorez uses their patented cleaning system without harsh chemicals, which gave me peace of mind for both my family and pets. The team was professional, respectful of my space, and left everything spotless.

If you’re debating whether tile and grout cleaning is worth it, I can confidently say it makes a huge difference. Zerorez exceeded my expectations, and I’ll definitely use them again for future cleaning needs.

Friendly and helpful. Was simply hoping for better results. Carpet is 10 years old so I understand that it’s not going to look new after cleaning, just better. Called and they came back out next day! Much improved! Thank you Zerorez for excellent service!

5 Stars – Outstanding Tile Cleaning with a Gentle Touch

I’m so impressed with the results of the tile cleaning in my home! The technician was punctual, professional, and incredibly detail-oriented. They managed to get the tile and grout looking like new while being extremely careful not to cause any damage. It was clear they knew exactly what they were doing—using the right products and techniques to clean thoroughly without being harsh. I really appreciated the balance between getting everything spotless and protecting the integrity of the tile.

Great people and great work! My life is busy enough, this company allowed me to schedule and reschedule via text. With all communication through text, call, or email this company could be short and professional; they happen to also be very kind and personable! 10/10 recommend!

Our technician was extremely friendly and efficient. Went above and beyond it seemed. Area rugs look great. He cleaned 2 9x12 rugs and a 8x10. One of the 9x12s had a month old DayQuil spill that he completely removed.

Josh and Sam cleaned my home HVAC duct system. A house is being constructed on the lot adjacent to mine and the dirtiest part of that work is now complete. Zerorez came out this morning and got rid of the dust and debris that blew into my ductwork from that construction. They were professional, pleasant, and knew what they were doing. When they were done, the helped me put furniture back in place. Great job.

Excellent quality cleaning! We had a carpet, two sofas, and three rooms done today, and everything turned out great! I appreciated our technicians explaining everything they were going to do, and then asking us if we were satisfied with the quality of their work before proceeding to the next room. 10/10 would recommend ZeroRez to friends and family!

I have unique carpet issue and wanted to try the high pH approach to dealing with issue and went to Zerorez. From the time I called to when they arrived was less than 24 hours. Things have turned out very well so far. Josh did a fantastic job. I wanted a non-detergent approach and Zerorez was my go-to. Thank you!

Service technician was a nice guy. Tried to up sale me to $1100 for one bedroom (didn't take the bait). Buying your own shampooer would produce the same result. Zeroresolution. I've had better experience with other companies in the Tri-Cities.

Always have a good experience. The guys performing the services are real guys with real lives, we have great conversations. They are proactive with adapting to a creative solution or communicating when plans change. Of course the cleaning results are good and they can explain how the tech and materials work.

Alex came right on time and was very polite and patient with my many questions. He explained the process and did a great job. Alex was very careful to use precautions that prevented damage to our home that can happen with equipment. He completed the job the promised amount of time and our home was all ready to host our company for the weekend. We were very glad we called ZeroRez.

I’ve been a regular customer for the 3 years. This week I experienced a noticeable difference. Management is noticeably improved. The customer service folks were friendly, helpful, flexible with my schedule and provided a lot of information. Service was great, great communication and punctual. The young man was courteous, knowledgeable , and very conscientious of his quality of service. I am very happy with results and service

What a great company. From the initial scheduling of service until the very end, everyone was so attentive and able to discuss the needs to ensure our home was cleaned. Our technician, Josh, provided feedback and recommendations to ensure my satisfaction with the service. He even included a few extras for free! I’m very pleased with the outcome and everything looks brand new. Thank you Josh, Roberto, and the team at Zerorez.

So impressed!!!

I called in with a bunch of questions before booking and they were super helpful and patient. Our dog basically lives on the love seat, plus we just had our popcorn ceilings removed, so I really wanted a good, deep clean. The tech who came out was awesome—professional, friendly, and very thorough!!! Everything looks (and smells!) so fresh now. 10/10 recommend!

Very great service. Tech explained everything he did to me. Eric was exceptionally through in cleaning He should be commended for exceptional service

The guy was very friendly and I don’t know if it is his fault your products but I just spent over $200 for carpets to look like I used my own carpet cleaner. I don’t see one stain that has been removed from any bedroom.

Josh was incredibly thoughtful, professional, and compassionate. Listened to my needs with an honest heart, and honest hard work. He did a fantastic job, and would absolutely recommend using this company again. Josh deserves all the praise for a job well done, and most importantly, being human. Not only was he helpful but knowledgeable also, and made sure to be transparent with any follow up instructions. With all services on a loveseat and couch came to $368. 10/10 worth it.