Home Services reviews in Kirkland, Washington

Malakai came out for a much needed moss removal on my roof as well as gutter cleaning. He did a great job. Answered my questions and explained all he did when he was finished. Cleanup was excellent. I look forward to using your service again.

Malakai was very professional and explained what he was going to do. I chose to have him do additional work - blow off all the branches and twigs that were on the roof, due to the high winds we’ve had. He did a great job

AA Window, Roof, and Gutter has been on our roof for annual maintenance every winter over the past several years. Pro technicians always arrive as arranged, knowledgeable, well equipped, safe (yes, they rope in), and offering solid advice. Eric was here last week providing the same outstanding service from AA. No, they are not bargain basement priced. Instead, the pricing is very good for the level of care.

Our roof experienced a top service by your 6star roof wrangler! Grounds patrol, before and after, careful ladder work with safety lines and not hesitant to use proper brushes for a moss touch up and glass brush\rinse where needed. Nice Work!

I have been working with AA for about 20 years now. I have my windows cleaned, inside and out, and my gutters cleaned. Most recently Darrell was out to clean my gutters. I told him about some concerns I had with drips near my bedroom window. He listened intently, asked some clarifying questions, and then got to work. Once he was done, he told me how he handled my concern areas and even provided some photos of the spots which were impeccably clean now! Overall Darrell was friendly, efficient, and effective, and I will stay an AA customer because of that! Thanks Darrell!

Nehemiah was great, professional, and the most friendly technician we’ve gotten! He really took his time with the service despite the rain. 10/10!!

AA Window cleaning, technician Wilber and the whole team is AWESOME. They cleaned the whole area very carefully, and also helped me flush two clogged pipes. After the work, they also made sure all exteriors were returned clean as they were before. Highly recommend.

Ronnie, our AA WR&GC technician, was above exceptional. Professional manner, great communicator, offered to remedy anything that did not meet our expectations. I wish all service technicians were like him. Highly recommended. Will definitely continue to use this service.

Love this company have used them for years, excellent service great price for professionals and I trust them to always do a fantastic job! We have a lot of trees (other neighbors do, I have them come out twice a year and it always looks good.
So well worth it!

Always excellent service and technicians at AA Windows and Gutter Cleaning! Matthew did a great job with our gutters and clean up. He also pointed out a couple areas of our siding that needed attention. Highly recommend!

Great service again from AA Window, Good & Gutter Cleaning. This time a much needed gutter cleaning. Our technician Darrell was great, checking in before starting on any concern areas on our house, and not only leaving the gutters clean but also cleaning up the exterior of the house and yard that were dirtied in the process of cleaning the gutters. Thanks.

I have used AA Roof and Gutter Cleaning Service more than four times, and I’m not considering switching to another company. I’ve been very happy with their service so far, especially with the excellent job done by the crews they send. Consistently reliable and professional.

It was our first interaction with AA, and to say we were truly impressed would be an understatement. Jon arrived early, extremely friendly and professional. He explained his game plan for our house and the day and got to it. Our house being a 1905 does not have the friendliest roof pitches and we have suffered from others in the past that could not do a good job for our home. Jon was a completely different story. From this day forward there is no other company we will call other than AA. We will also do our best to request Jon! His service, his work ethic and the pride he took in a job well done was truly inspiring. Our roof, gutters and yard after clean up has never looked better! HIGHLY RECOMMEND both Jon and AA to all. Thank you Jon, we greatly appreciate you!!

Watch out for this company's estimates... they may be very misleading. I called on 12/4/25 for an estimate and they provided a competitive estimate of $700 very quickly. When they finally visited my house, over a month later, the estimate increased to $1100. Talk about a bait & switch and a lot of lost time. No other company I've asked to quote projects for my house has behaved in such an illegitimate manner.

I went with a different company because of this... one that actually visited (quickly) and saw the scope of work before giving an estimate. It's a little more, but at least they were honest up front.

Before working with this company I'd recommend reading other reviews as you'll notice that what I experienced is a trend. My bad for not reading the reviews first.

(Edited to add)
It appears that the company has tried to explain awai their bait and switch and use their reply as an opportunity to promote their company, which is exactly what they did when they called me on the day of service...

I have been a recurring maintenance customer with AA for many years now. Admittedly, some visits are better than others. My most recent roof and gutter cleaning was exceptional. Eric was polite and courteous and did an amazing job cleaning my roof and gutters and cleaning up afterwards!

Eric delivered exceptional service, going above and beyond in every aspect of his work. His professionalism, expertise, and attention to detail were truly impressive, making the entire experience seamless and enjoyable. Without hesitation, I will be requesting him as my technician for all future service needs, confident that his outstanding performance will continue to exceed expectations.

Alex has been our technician for several years now. We appreciate his skills and his excellent communication while he is here. He keeps us posted as to what he is doing and where on the property. He inspires confidence in his job and we enjoy having him here twice a year.

Our roof really carried a load this year with all the storms and trees unloading everywhere. Alex really cleaned it all up and promised to come if it stormed the next day which it did but we will wait through a few more storms destined to come! In short, we have been very satisfied with
AA Window, Roof and Gutter Cleaning for many years now. They have helped us sustain the health of our roof, gutters, skylights and windows throughout this period of time.
We thank you! Jo Ann and Tom Hornsten

I am in the process of getting a house ready for sale, and signed up AA Window and Gutter Cleaning for a 'inside and outside' window cleaning. They came to clean on Jul 29th, and they sent me an email saying they were all done whereupon my agent went to take a look.

Boy was I shocked! Some of the windows weren't cleaned properly, some skipped entirely. Dirty window water spilt into the window tracks. None of the window tracks were cleaned/wiped. (It seems like they have confused 'window cleaning' with 'window PANE cleaning'.) There were dirty spots on the (recently painted) walls and trim, and also on the (recently refinished) hardwood floors.

I reached out to them (and sent them some of the pictures below), and didn't hear back. When I called them to follow up, they didn't even admit to seeing my email, they just said that their guy 'wasn't finished' and that he was coming back on the 30th.

After that I got another one of those 'were are done' emails, so I called them to ask them what had been done/sorted. They responded that their guy had supposedly been there for another 5 hours on the 30th (after supposedly being there for 4 hours on the 29th), so my agent went to take another look.

She says ABSOLUTELY NOTHING had been addressed after her first visit.

Anyway, let the pictures do the talking and you decide whether THIS is what you want for your house...

Thomas did an amazing job. My roof looks great! It doesn’t look like we live in the shire anymore. This company has been great to work with as I had to reschedule multiple times. We will be setting up a regular maintenance so it does not get so bad in the future.

Terrible experience start to finish.

- Original quote ballooned by 40% day of the work. They say they typically get the quote right, but when I inquired within my neighborhood group over half of the folks who had previously used AA also had a large price increase day of, so I’d say this is a standard tactic and not an anomaly. Following up on this with the BBB…

- Specifically asked at the time of scheduling service if they could remove moss from the chimney cap, which the woman said was no problem and she’d make a note. Day of, there was no note recorded and the techs said they don’t do that work.

- Moss removal itself wasn’t great. They did spray, and said the remaining moss would be dead within two weeks. It was not. I had to call in twice to have somebody come back out. One time there was clear evidence they did some additional removal work. The second time he didn’t do anything other than sit in my driveway for 30+ minutes (presumably reporting that he was in the clock). AA didn’t follow up after either return trip.

Our roof was in rough shape with lots of moss. Yaser and Luige did a terrific job bringing our roof back into tip-top shape. They were on time, friendly, and did a thorough job cleaning and clearing debris. They didn't pressure me at all to add on additional services, and Yaser was also very patient answering bunch of questions I had after the job was done.

Hopefully we won't need to have such a big job done next time, but I will certainly be using AA Window, Roof and Gutter whenever we need help with our home exterior again.

I will also note the quote I received over the phone was the price I paid on the invoice (no surprise added costs). Setting up the appointment was pretty easy, including emailing them photos of our property in order to get an accurate quote.