House Cleaning reviews in Kirkland, Washington

Fantastic Service!! Our home looked brand new after they finished. The team arrived on time, were so professional, friendly and completed their work quickly. They even left little touches like folded towels.

Our cleaners were Leeann & Yesi and we will schedule them again for sure!

Rain City Maids do a great job! Very professional and thorough. Thanks to Em and Deimos for the great cleaning.

Rain City has been a great cleaning service! We have had them for years at this point and always get impeccable service. We recently had Katie help clean our place and she went above and beyond to make sure everything was spotless and tidy. We really appreciate all the work that she and Rain City does!

[Edit] Rain City Maids contacted me and apologized for not making these items upfront and have refunded me for parking and the deep cleaning. Appreciate their customer service and attempt to make it right!
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First time trying this cleaning service and I'm pretty disappointed because of unexpected charges and inconvenience.

I have a unit downtown that I needed cleaned for a tenant moving in the next day. I scheduled a deep cleaning and was told 2 cleaners were coming. The first cleaner arrived within the arrival time window but needed help with finding parking. Rain City dispatcher called me to give me an update she was looking for parking (which i appreciate the update), but then they asked me to pay for her parking because it's not included in the base price. I agreed only because I needed this cleaning service done that day, but this was a shock as I have never paid for any contractors parking before. I spent awhile on the phone with the dispatcher as the cleaner looked for parking.

Dispatcher told me the second cleaner would be late, but I didn't think they would be 40 minutes after the arrival window late. In the end, dispatcher called me and asked if I would authorize a charge for 15 extra minutes PER cleaner because they needed more time. i authorized it because again, I needed it done. I'm not sure why i had to pay for extra time when its the cleaner's fault for arriving late. If the cleaners only needed 15 extra minutes, then it should have been completed if both cleaners had arrived in the agreed upon arrival window.

The cleaning was ok, but they were not able to fully clean my kitchen area even with the "deep cleaning" service. I will not hire again. Customer service and cleaners were all very nice, but I do not want to pay for all these unnecessary extras and headaches.

Had a really great experience with Rain City Maids. We scheduled a one time clean since we are about to put our house on the market. A team of 4 people came right on time and got straight to work. I was very impressed with how well they cleaned and how quickly it was done. I would definitely recommend this service, all areas of the house have never been so clean.

We have used many house cleaning services in the past, some from their advertising, some from recommendations from friends. They have all been disappointing in various aspects, the biggest of which is the inability to communicate in English. I decided to give Rain City Maids a try, since their offices were near my home. Macayla and Britt came the first time yesterday. Despite not knowing our home, they did not miss a beat in cleaning and completing in time. The place smells great and looks like a freshly cleaned 5 star hotel. They turned me into a believer in using their services on a regular basis. Thank you, Rain City Maids!

Thank you Alisha, Pierce and Meghan for the excellent job you did cleaning our house. Great attention to detail.👍

This was my first ever cleaning service and I was very happy with the outcome. The staff was pleasant, hardworking, and left my house looking great. I will continue to use Rain City Maids on a monthly basis! Thanks team.

We've had cleanings done regularly for several years now. I really appreciate that we generally have the same person (Stephanie) who knows our house and nuances (stuff like kids room is only the floor and doing the office around the meeting schedules). I always love my house more after a cleaning day!! The team does a consistently good job!

Rain City Maids did an amazing job cleaning our house! Their attention to detail and thorough service made a huge difference. Thanks to their exceptional work, we were able to sell the house very quickly. The team was professional, efficient, and exceeded our expectations. Highly recommend their services to anyone in need of a top-notch cleaning company!

I recently needed to do an urgent move-out cleaning and I'm so glad I found Rain City Maids. Unlike many other cleaning companies that require lengthy forms and waiting for a callback, their scheduling process was incredibly easy and completely self-service. I was able to book their services on a Sunday evening for the next Monday morning!

Another huge plus was their transparent pricing. They provided a fixed price quote, not just an estimate, and all potential extra fees were clearly outlined upfront. This gave me peace of mind knowing exactly what to expect.

On the day of the cleaning, three professional cleaners arrived precisely within the scheduled window. After a quick walkthrough where I highlighted specific areas needing extra attention, I had to leave for work. I really appreciated that Rain City Maids called me during the cleaning to provide updates on their progress and the estimated completion time. I was particularly impressed with their attention to detail. There was a darkened spot on a wall from fireplace smoke that I honestly thought would require repainting. However, the cleaning team managed to completely clean it without causing any damage to the wall.

While their price point was slightly higher than cleaning services I've used in the past, the quality of their service, their communication, and their overall professionalism were significantly higher. As the saying goes, you get what you pay for, and in this case, it was worth every penny.

I will absolutely be using Rain City Maids for all my future cleaning needs. Highly recommended!

Updated Sept 2025:
I'm writing an updated review for Rain City Maids. Our latest provider, Kyla, has been amazing. She's friendly and does a very thorough job of cleaning our townhouse.

My husband and I have been home more lately when she is here cleaning and Kyla does a great job of cleaning rooms in an order that flows in a way to ensure minimal impact and disruption to our work and home life.

I also want to say again how much I appreciate the office staff. They are super responsive to my e-mails with special requests or needing to reschedule cleanings. Highly recommend this local business!

We have been loyal customers of Rain City Maids for nearly a decade. I love that they are locally owned right here in Kirkland. The scheduling and billing is all automated and you can manage bookings online or just e-mail or call the office. They are very helpful and responsive.

Lately Colleen has been our regular provider. She is fantastic. Very detail oriented. Every time I mention something to her (where the spare sheets are, the location of the compost bin) she adds them as notes to our file. She's also great with our dog. He loves it when she comes to visit (clean)! And she asks me how the cleaning is to make sure I'm happy with the service which I appreciate.

I've had regular cleanings with Rain City Maids for about a year now, and I've been happy with the results. The state of my apartment when i come home from work after a cleaning always brings a smile to my face. I appreciate that ever after noticing that the house felt particularly nice one day, I was able to make arrangements with them to try to facilitate scheduling Kai whenever her schedule permits.

Edit: RainCityMaids did reach out to me after my feedback and offered to send out another team to address any areas that had been missed. By this point I had already completed the cleaning myself so they provided me with a partial refund covering the areas that had not been addressed during their cleaning. I do appreciate the prompt customer care and proactively working to address and deficiencies I felt on my end.
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Customer service was good and prompt and the cleaners were able to do the work without me being on site which was awesome. I'm not entirely certain what was reasonable to expect with the cleaning. It seems like they did most of everything that you would expect well including sinks and mirrors and windows and things. However there were a couple of things that I wish had been done that weren't and I'm just not sure if it was out of the normal expectations, pictures included. Examples include dusting or wiping down baseboard heaters, doesn't look like they were touched and there was still lots of dust on top as you can see in the photo wiping my finger along and came up with a lot of dust this dust tends to burn when the heaters are turned on and smells bad. The steps in the entryway, the rise wasn't cleaned, but it was cleaned (and cleaned well) on the other steps in the house I'm just not sure why these ones were left out. Along the stairs, the wood trim board has lots of white spots which is just drywall mud speckles which can be wiped up super easy with a water dampened rag but it wasn't hit at all. The backsplash on the counters still has quite a bit of dust on the top part which is about 5 inches off from the countertop itself doesn't look like it was ever wiped down or dusted or vacuumed. In several spots in the house there were still visible piles of dust / drywall dust on top of trim that's super easy to vacuum or wipe off, but it was still there obviously hadn't been touched at all. Around lights in the ceiling they're still visible dust as seen in one of the photos. I'm not sure if the move and move out job included drawers and cabinets. The kitchen cabinets were done well, but it seems like maybe they didn't do the drawers at all there's a photo of trash still left in one of the drawers other drawers still had sizable dust and debris. I had spoken with them before the cleaners arrived and they said they don't do walls which is understandable due to risk of harming paint; however it would have been great if they could have at least dusted. There were still cobwebs in most upper corners in the rooms. Finally countertops were superficially wiped off but they're still pretty rough and again I'm not sure if this is normally included but like with a magic eraser or brillo pad it takes half a second to get off the dust that was stuck on to it but it wasn't done by the cleaners. Overall not 100% certain what I was to expect with this, but it seemed a little bit steep for $1,000 for some of these things not to have been completed.

The Rain City Maids team was punctual, caring, and lovely to work with. Our apartment needed a deep cleaning before our next adventure and we were running out of time and energy to do it ourselves. Rain City Maids came to the rescue as we booked somewhat last minute and did an excellent job. They were incredibly thorough and thoughtful as they worked. The oven and fridge cleaning extras were absolutely worth it for the peace of mind.

I would recommend Rain City Maids to anyone in the area that needs compassionate cleaning for their space.

I recently had the pleasure of working with Rain City Maids, and I couldn’t be more impressed with the service they provided for me and my clients. I’ve worked with other companies in the past, but I was very happy with the exceptional work that Kyla, Laurie, and Alivia did on my clients’ home. They arrived right on time, got to work quickly, and left the house looking spotless and smelling fresh. Their professionalism, efficiency, and attention to detail truly stood out, and I’m so grateful for their hard work. Thank you, ladies, for helping me present my clients’ home at its absolute best!

Update:
Joleen and management took care of everything. They seem to be truly committed to providing customer satisfaction. They also said they will ensure more training for the cleaners regarding cleaning standards as well as professionalism. I believe they will use this as a learning experience for everyone. Thank you Rain City Maids for sorting everything out.

I booked a deep clean for my 1 bedroom apartment and was extremely disappointed in the service provided. The carpets were left dirty and the baseboards were not cleaned. I felt rushed to let them leave as they had packed up and started leaving before asking me to do a walk through. I was offered a supervisor to come back out and clean, but as i was present during the initial clean and heard disturbing, unprofessional comments, i wasn’t sure if i felt comfortable having them back in my house. They were talking bad about other clients they serve and their homes. I received a $90 refund off of $509 for cleaning a 485 sqft apartment. I think you can get a better job done, with more professionalism elsewhere, at least for deep cleaning services.

I appreciate Tatiana's quick assistance with Rain City Maids of Kirkland. I called and needed move-out services last minute, and she was able to seamlessly arrange that. Her care and the professionalism of the whole process made me know that I'd reach out to Rain City next time I needed cleaning services.

We have had Rain City Maids clean our home for over 2 years now. It's always AMAZING. That being said-today Ali cleaned our home and she took it to the next level. Her attention to detail was definitely noticed and appreciated. We are so grateful for her and the entire team.

We had a not great experience with Rain City when booking a move-out cleaning; I filled out the form to request a quote, got the quote via email, followed the link in the email which took me to a form that was pre-populated with my info and what appeared to be my cleaning selections. All good, right? Sadly, no.

After the cleaning, we realized that most of the "move out" cleaning things hadn't actually been done. I was annoyed, but since we needed to be out of the space within two days I didn't raise an issue. We just finished things ourselves, which was stressful but I didn't really feel like adding the additional stress of arguing with the cleaning company on top of everything else.

When they reached out to me a few days later to ask if I would like to set up a recurring service, I was honest with them about the issues we'd had and their response was that I had booked a standard cleaning and not a move out cleaning, so I thought I had made a mistake and went back to double check the quote link they sent along. Since it was a quote directly from the company that was sent after I requested a quote with all of my information already inputted, I assumed it was correct the first time around but hey, I make mistakes, maybe this was my bad. But there was absolutely no options to specify a "move out" cleaning on the form they sent over. I pointed this out to the person who contacted me, along with the fact that we hadn't even received the services listed under the "standard" cleansing option, and said that while I didn't want a refund and that we had already handled the rest of the cleaning, I was absolutely not interested in setting up a recurring service with a company who didn't get it even remotely right the first time around. They said no problem, we appreciate your business. Great, all good, right?

Wrong. I have repeatedly gotten texts and calls from this company over the last 3-4 months asking me if I would like to set up recurring cleanings. I have repeatedly said no and reiterated my original experience. I have said "please take me off your list" several times over phone calls, email and text. Not really sure what else to do at this point.

If you have a specific cleaning need, I would skip this company. If you just need a standard housecleaning, they're probably fine? Maybe? They didn't sweep/mop our floors which *was* part of the standard clean so be prepared to deal with that task, and any others they don't deem necessary, regardless of what you book.

And for the love of God, please update whatever automated software you use to take people off of your sales lists, or train your employees better. This is absolutely no hate to the employees I've dealt with, they've all been very sweet. They are clearly not being given the tools they need to succeed.

Gwen E. did a wonderful job cleaning our home! She included little touches that made a big difference and I appreciated her level of care with our cleaning. She was also very kind and friendly to my pets which I really appreciated!