House Cleaning reviews in Maple Valley, Washington

This morning Excel Carpet Cleaning came out to our house to clean our 9 rooms of almost 40 year old carpet. They had not been steamed cleaned in a long while, (the last time they were cleaned, it was with a dry carpet cleaner.) After investigating the best method for deep cleaning very dirty carpets, I discovered that hot water extraction or steam cleaning was the best method. I liked that Excel Carpet Cleaning is family owned and that they use environmentally-friendly products. Our technician’s name was Ian. He was very punctual, went right to work and did a great job treating our very stained and well-worn carpet. He is a perfectionist, (which I liked, because I am too.) Their prices are good; they were having a special, 5 carpeted areas cleaned for $249. We paid more because we had 9 rooms to clean and I wanted a few extras services for our dirty carpets. Ian threw in a few freebies as well; (he cleaned the area rug in front of our door, our new carpet on the stairs and used a special carpet scrubber in our workout room.) If you are in the market to get your carpets cleaned, I highly recommend Excel Carpet Cleaning to get the job done.

My tenant neglected to order pet cleaning as a part of carpet cleaning. The owner Mike came out and redid the cleaning himself plus pet cleaning. He only charged me for the difference - pet cleaning - even though this wasn't his fault. Wow! This is what customer service is about. We need more small business owners like Mike who make a honest living and treat customers like their neighbors - like in the old days! I am definitely going to be a repeat customer.

I had old dirty carpet that had not been cleaned in a few years, Sam came out to clean the carpet, the carpet came out much cleaner than I would have imagined. He arrived on time, did a quality job in the time he said it would take, and charged a fair price. I am going to recommend them to the people I know. Thanks

My family and I recently just purchased a home that required carpet cleaning to remove dog odor. We contacted Excel on short notice and they dispatched Sam who did a phenomenal job. Mind you, we failed to arrange our utility transfer and our power was off at the new home the entire time Sam was cleaning. Yet he powered through and hit three floors of carpets, stairs, hallways and all. No evidence dog odor and our carpets were spotless. Sam did an exceptional job and I would definitely recommend Excel to family, friends and those of you reading this!

Scheduling with this company online is very easy. Calling is fine too - but it’s nice to see the options. They do a great job on our area rugs, and our 20 year old Berber carpet look fresh and new. We’ve had pet stains to deal w/ every time they’ve cleaned our carpets, the spots are gone. We really appreciate the work they do. We’ve used them for 4 years now.

We have been using Tahoma Home Care for about a year and a half. While the team members sometimes change, the quality, professionalism, attention to detail and reliability never waiver. We are so thankful to Susie and her team for how well they take care of our home.

Susie and her team at Tahoma Home Care are AMAZING! They are quick, friendly, and detailed. Communication has been wonderful and she is very accommodating with scheduling. I would highly recommend if you are considering having your home cleaned.

Had a great experience with Tahoma Home Care! My house desperately needed a cleaning and they got me on the schedule and at a price that I was happy with. Really efficient staff and everything was noticeably cleaner as soon as you stepped into the house. Hiring a cleaner was an act of self love and it’s something I’m going to keep doing because they do a great job!

I trust Tahoma Home Care completely for cleaning my office space. Since my office is a direct reflection of me to my clients and the community, it's important it stays clean, organized and professional. Don't hesitate to reach out to their team for a consultation, you'll be glad you did.

Susie and her crew came in and cleaned. They did an amazing job helping life the burden I couldn’t do. Super thorough, paid attention to detail that others hadn’t. She cleaned my home like it was her own. I would highly recommend Tahoma Home Care to anyone looking for an excellent experience.

Susie and her team are incredible! When I first reached out to her, she came to the house and did a walk through to see exactly what I was looking for and created a checklist based on my needs. She’s been coming out once a month and has exceeded my expectations. It’s been such a great help having her team come out once a month. Susie contacts me the week before my cleaning to verify time and date, so I can plan accordingly. The team is great with kids and dogs and they take feedback VERY well. I am so thankful I ended up finding Tahoma Home Care. Highly recommend 🙂

Tahoma Home Care performed a deep cleaning of my condo, and I couldn't be more pleased with the results. The crew of two worked diligently the entire time they were here, and now I have a sparkling kitchen and bathroom, along with crystal clear windows, and more, at a very fair price. Highly recommended!

I switched to using Tahoma Home Care around 6 months ago, and they have been fantastic. Communication is great. Everyone shows up on time on the date cleaning is scheduled. Cleanings are very thorough. Plus everyone is both professional and friendly!

These cleaners are the best in Maple Valley. We tried quite a few before starting with them and I won't use anyone else now. Cleaning day is my favorite. I come home and the minute I walk in the door everything is so clean and I can just relax. Kate remembers all of my preferences and is so sweet with my pets.

Buyer Beware:
The owner will take photos of your home without permission and then post them online if you give a negative review. This is why she has so few negative reviews. She is now blackmailing us saying she will only take down the pictures if I remove my negative review.

Original Review:
The owner will claim to create a 'budget' with the customer and give a flat rate charge for reoccurring service. But then proceed to charge way over that without informing the customer or getting approval. I was told my reoccurring service charge would be $200, and it was for 2+ months, but it was $300 out of nowhere after I made a formal complaint of quality of service. The owner never mentioned an increase of charge. I believe it was done as a retaliation for making the complaint. Buyers beware that service will start out great, but the quality of cleaning will decrease over time and if you make a complaint you can expect additional charges without being informed or approved.

Edit from Owner's Reply: Me 1 star review is based on your lack of communication, the hostility that immediately presented itself when I mentioned issues with the quality of cleaning, and the fact that you were the one to setup the budget with me ($200, 2 people for 2 hours) and said that is what I could expect for the reoccurring full house cleaning and if anything changed you would inform me. You did not inform me or ask for permission, but instead sent 3 people for 2 hours and charged $300. This is a basic bait and switch of services and pricing. You say that the work grew and grew but you never said a thing to indicate this. The things you say I requested outside of the initial walkthrough, I never did. Your lack of communication is the primary reason for my issues with your services and company. You apparently had these issues with me as a customer but never said anything.

I’m so happy my two best friends told me to reach out to Tahoma Home Care for home cleaning services. Tahoma Home Care is the best! I’m somewhat of a sporadic user of home cleaners but Tahoma Home Care is incredibly responsive, fits me in to the schedule, and everyone who shows up to clean my home is incredible… professional but still fun to talk to and the cleaning is top notch! Everything from my window sills to the grease catchers on my stove are cleaned so well that everything stays clean. I’m lucky to have found such a great team!

I absolutely love the fact that I can rely on the Tahoma Home Care team to take care of my needs and my customers needs. As a designer, I network a lot with great companies and finding a cleaning company that takes pride in their work really matters. Most people don't care if you are satisfied with a service but not Susie and her team. They go above and beyond to ensure the work completed deserves a 5-star review each time. Thank you for making it easy to share your services with people moving, selling, needing help to catch up or maintaining homes and businesses so people can spend their time doing other things. Thank you!!!

Tahoma Home Care has worked on several of my real estate listings,, deep cleanings and maintenance, as well as my own residence. Susie does an excellent job with her staff as they are friendly, professional and thorough. I trust her team to do a great job every time and highly recommend them.

Tahoma Home Care is awesome. They do a thorough cleaning of my house. They show up on time and get right to work. Susie Parr is friendly and really listens to her clients to make sure they get exactly what they want. And she is always happy to make adjustments as needed. We love coming home to our house after they have finished.

Tahoma Home Care offers great customer service and quality work. They strive to meet every expectation from their clients and have a great attention to detail. The employees are friendly and hard-working. I would recommend this business to anyone looking for quality cleaning services at an affordable rate!

Tahoma Home Care is amazing! They have cleaned my house twice now and do a fabulous job. Does not smell too strong of chemicals or cleaners and things always look shiny and wonderful. They do amazing with bathrooms and showers as well. Getting all those hard water stains off the glass. Thank you!