Reviews of local pros in Olympia, Washington

I recently hired Harts Plumbing and Electricians to replace the exhaust fan in my laundry room, and I couldn’t be happier with the experience. The technician, David Wolf, did an excellent job—professional, efficient, and detail-oriented.
From start to finish, the process was smooth and stress-free. They were upfront, reliable, and delivered quality work at a fair price. I’ll definitely use Harts again in the future and highly recommend them to anyone looking for skilled and trustworthy service.

We hired Hart’s Plumbing to clear a partially clogged kitchen drainpipe on February 16, 2025. What should have been a quick service call turned into a months-long nightmare.
The technician was unable to fit a camera through the pipe to diagnose the clog. Instead of proceeding carefully, he used an electric chain snake with excessive force, causing the snake to burst through our newly installed roof vent. He then tried to force it back down and eventually snapped the chain, leaving it lodged in our drainpipe. After finally retrieving the chain, he resumed the job with a manual crank drain snake and ran water through the system for 10 minutes. Only then did he realize that water was pouring out beneath our siding outside the home. The earlier force had ruptured our galvanized pipe, and turning on the water caused major flooding inside the walls and under the floors.
This series of errors led to extensive water damage and a complete kitchen teardown. It took over three months of remediation, plumbing work, inspections, and rebuilding just to get our kitchen functional again.
In February, Hart’s offered us a non-disclosure agreement (NDA) along with a free demolition — with no restoration — as compensation. Instead, we filed and settled a liability claim with their insurance provider. But the burden of managing the kitchen restoration has remained with us, including significant out-of-pocket costs and a three-month disruption to our lives.
I hope that sharing our experience helps others avoid the same ordeal we went through.

Oh, where to start Thomas was friendly enough. It just took about 20 to 30 minutes to get an Estimate for the price out of him. The work was simple. Take an old kitchen faucet out put in the new one probably 20 to 30 minutes at best. “after all discounts. The quote was at minimum $530. There is no way on this earth. I’m going to pay that much for a simple job like mine no way no way on this earth. I paid the 42 and some change just to haven’t come out and and tell me the price I am thoroughly disappointed. I will not consider art plumbing in the future and I will give it negative reviews. We are priced out of your price range. You gotta be rich to pay your prices. Very very disappointed.

Had a guy come out. Really nice guy. Don't get me wrong. But honestly he didnt do anything. I explained what was going on. He didnt run any codes on it, no diagnostic on it. Nothing. Didnt even walk in the house to see if there was an codes that were coming from the unit. Oh BTW I googled how to do that and found the code my self AFTER he left. I was still charged the $80 for him to stand around and tell me "oh its the compressor. You'll need to replace the whole head. Its about 4 grand btw." Its not the compressor. Its an electrical problem. The code is F3. There is nothing with in that code that is even close to the compressor. Had he even taken some time to do anything by be a nice guy and actually check the unit out and run some tests he would have found that out. He took off 1 screw, checked the copper tubing. Put in back. Cleaned off the back side of the unit and was like I was supposed to charge you for that but no worries I got it. Like your going to charge someone for doing nothing except brush off some stuff from the unit. You didnt even run any tests on it. Nothing. Then tells me to call back if the problem happens again. Like no. I wont ill call a different company thank you.

As frustrating and devastating it can be to realize in the middle of winter that your furnace needs to be replaced, Harts made us feel very taken care of. They were empathetic, clear, upfront, and helpful in all aspects of the situation. They did everything possible to get us heat that same day. Workers stayed until 9:00 pm to make it happen. I would recommend this company to my friends, for sure.

Trevor Pappuleas was very patient, explained everything and answered all of my questions. He took the time to show me in detail what is needed to fix our issues. Customer service was top notch! Definitely recommend using Harts!

Deep thanks to Harts for their work to replace a heating system that had started to fail. Their technician, Adan, showed impressive attention to detail in assessing our problems. He then replaced and cleaned components in our system in ways that showed he was committed to providing high quality service. He also was always courteous and patient while spending several hours on our old, finicky system.

Matthew was a great technician, helped me out by installing a new water heater. He also has lots of knowledge with questions I have asked him. Professional, got the job done right and took his time so he didn’t have to go back. Semper Fi Matthew.

Easy to contact online with my problem that occurred later on a Sunday. I received a phone call first thing the next morning and a plumber arrived later that morning and replaced my water heater. Anthony was efficient and thorough, plus kind and thoughtful. He gave me options and knowledgeable information to make my decision.

Christopher Looney was absolutely wonderful. He arrived within just a few hours of my call,with a smile on his face and was super helpful. In the end, he helped me figure out that because I had lost my debit card and replaced it that my automatic payments weren’t going through and my water was turned off! I felt like an idiot, but it was when he told me it had happened to him I suddenly realized that I had also lost my debit card a few months ago. So everything was solved without much of a problem and Christopher was So friendly and warm. I will definitely be using Harts again and I will always request Chris.

The time involved with the inspection of my hot water was well used all items covered including. Supply pipes. All plumbing joint s . His solutions were easy to understand. I look forward to see the work completed in another business day.

Trevin was more than helpful. He had a very positive attitude and was full of information. I think he went above and beyond and I had a pleasurable experience. Please pass on to his direct reports job well done. I’ll be calling
Harts service again.

I definitely recommend Harts for any plumbing needs! We called about a leak and they were able to get there next day even though it was a weekend. Our service technician Tyler was absolutely great! He was professional, knowledgeable and thorough in his inspections. He was able to fix our leak with ease and it was relatively well priced too!

Spencer and Daylen were extremely helpful and professional. They worked with me to find the best solution in my price range. From when I called and then received help was very quick, which was extremely appreciated. I will definitely be calling them again for all my electrical needs in the future! Since I see they do Plumbing, I will also be calling them when I need a plumber. I highly recommend this company!

Stephen Fry came out today and cleaned out two slow drains and did an inspection of the sewer system at our house . He was amazingly thorough and gave us an analysis of some problems in our future. I own an older home so I pay a monthly fee which includes annual inspections of the home systems. It’s good to know when things are going south before it’s a crisis. Harts has been unfailingly professional over the years I’ve been using them. I recommend their services

Harts was quick to arrive and assess the situation. Plumber Jesse was professional and courteous. He explained the situation and what needed to be done to fix it. He answered my all questions and was efficient. Thankfully he and Harts Plumbing didn't throw a fit when my banks cards' limit prevented payment in full after business hours. I appreciate their patience and kindness for not making me feel as if I was trying to pull a fast one!

My technician was amazing! Friendly and very informative on next steps and process before going forward. I appreciate the patience they had for my dog and working around my day.

They cleaned up without leaving a huge mess for me to handle. And just overall great!

Jovaughn came was professional and very friendly, he was patient in listening and informative in his response to all my questions and concerns. He is an asset to your business, he is a good employee and I will use your services again when the time comes. I gave 4 stars because nothing is perfect but that being said 4 stars is as good as you can get to perfect. Thanks again.

Anthony was very friendly, explained things, and was helpful and professional. If you have dogs like I do, he will be thrilled. He listened to my concerns and worked within my schedule. He provided needed info and answered questions. Nice experience even if more expensive than expected.

Dean had great communication ref arrival. very knowledgeable, took a serious look at the plumbing system and pointed out many issues (showing technical competence). company was readily available and even showed up on the weekend. thank you for the easy and professional assessment.

Harts always gives excellent service! Today they got to us really quickly and fixed the problem quickly as well! Jesse was wonderful and did a very thorough inspection before talking about his discoveries offering us options and estimate breakdowns! Really appreciated his help and candor!