Reviews of local pros in Olympia, Washington

Ed and Chris from Black Lake were prompt, friendly, and professional. Excellent diagnostic skills with their pipe camera and their expertise in operating it. I was able to learn more than what I needed to --without having to dig an 80 foot trench! I highly recommend them and will call them for future work.

Sean showed up on time and made quick work of our hot water heater install. Black Lake was by far the most reasonable option in our HCOL area. We will recommend these guys to our new neighborhood.

My kitchen sink was not draining and I was stressed out. I made an appointment with Black Lake Plumbing and they showed up early and fixed the problem quickly. They went underneath my house and found the clogged pipe and took care of everything.
Sean and Mark were super kind and respectful, very nice and easy to work with. The bill was a couple hundred dollars LESS than what I was expecting so it was literally making the best of a bad situation.
Thank you!

Brian and his colleague did a great job. They arrived timely and quickly found the problem with our kitchen drainage. Price was more than competitive. This was the third time we’ve used Black Lake Plumbing and would use them again without question.

We called on a Friday for a clog issue. Brian came out same day, so we were not having to wait till Monday to get the job done. He did excellent work...cleared the clog and also replaced a broken toilet flange. He was very knowledgable and quickly assessed the problem. Prices are reasonable. Highly recommend this company and will use again when needed.

I can't thank Black Lake Plumbing enough for helping me identify and ultimately make needed repairs to my residential hot water system.
After weeks of frustration with my hot water I finally decided to call the 'experts'. I contacted locally and independently owned, 'Black Lake Plumbing'.
I spoke directly with owner Chris Gildner. Chris was patient and knowledgeable as I described the issues I was experiencing. He listened to what I had to say and genuinely wanted to help me diagnose the problem.
Chris took the time to help troubleshoot, diagnose and ultimately talk me through the repair. Chris communicated with patience, understanding and knowledge.
Black Lake Plumbing is now my GO TO for all my future plumbing needs.

Thank you again Chris!

~ Jim R

I highly recommend Black Lake Plumbing!! My water heater went out and they came out the same day to replace it! They were fabulous and so knowledgeable. They did an amazing job. Priced right too. I will use them again and again!!

We received great service from Blacklake Plumbing, again. Mark went to our property to determine if a water leak was present.
He investigated the crawl space and interior but did not find any water leaks. Thank you, Blacklake Plumbing.

Another great experience working with Blacklake. From the kind and efficient scheduler to the personable, swift response, the whole process felt thoughtful and clear. We really appreciated how they flagged things we may need to consider down the road while also being honest and practical about what’s actually essential right now. It’s the kind of family-business care we wish all contractors offered. Always grateful to have such reliable, respectful service.

Prompt, courteous, and up-front. Went over all the possible scenarios with me and what they might cost before starting work. Thought logically about the problem and explained everything as he went. Price was reasonable considering the going rates. I would call Black Lake Plumbing again.

Horrible experience with this company. I had them come out two time for the same clogging issue and they couldn't figure out. When I contacted them about 100% satisfactory guarantee on their website the owner just gave excuses and said that's how it goes and they have to keep charging till they figure it out... I declined using this company again because they are obviously
not able to do the job right and called Olympic plumbing and they only charged $50 to figure out the issue and about the same price to snake but the difference was HUGE. For the same price/ cheaper. Olympic plumbing figured out the issue and then let me know they would snaked it with a small snake followed with a bigger diameter snake and finish it with a video scope to make sure it was good to go! Omg they did the job right!!! They also assured me that if I had issues with it they would come make it right. I could take the hit from this company financially($1000) but I feel bad for people that can't and are going to get taken for by this company. Stay safe and be careful. I reported this business to BB hopefully if more people report the AG will look into them.

Had a good experience with Black Lake Plumbing. We noticed our water shutoff in our home wasn’t working (not during an emergency, luckily), and they were able to come the day after next in the morning and install a new one, fix our dripping faucet (our initial problem I was trying to fix), and a couple of other things they noticed that added cost, of course, but seemed worth fixing while they were there. Pricing about what I expected, about $500 for the new water shutoff and the other jobs were about $300-ish each.

I called because my kitchen sink drain was leaking. They had a team at my house within 30-40 minutes which was awesome. Mark & his co-worker (sorry I don't remember his name) were both respectful of my house, friendly and even funny. They fixed my sink explaining what they were going to do before performing the work. They gave me a quote that I approved, then the fixed the sink drain. They cleaned up any mess that was made. I would definitely use them again & I would recommend them for any plumbing issues.

I had a draining issue in my main line. Black lake plumbing was able to come out same day which is nice. Brian was down to earth, knowledgeable, and very understanding of our situation as we have young kids in the house. He was able to clear the clog & give us advice on how to avoid the situation again. The price was very reasonable. Brian, in my eyes went above & beyond to make it work. If we ever have plumbing issues I will not hesitate to call them again. I would strongly recommend this company to others.

They have fair and reasonable prices and they'll give a basic estimate over the phone, which I really appreciate. A few things came up on their schedule, but they were able to make it over to our place in the afternoon. This was great because if they didn't make it that day, i would have need to wait until December. They're friendly and courteous even after a long work day. Mark and his colleague made my wife and niece feel very comfortable. They came to put in a bathroom sink. Unfortunately, I picked up the wrong size sink. They gave me many options and where I could get a similar sink. In the end, they were able to switch out the faucet so that the sink will be usable at the very least. I am very happy with the work and appreciate all their help. I will definately call them again in the future.
Sam

My 18 year old tankless propane heater started leaking. I elected to replace it rather than attempting to get parts to repair. Black Lake Plumbing was able to replace same day. While I am pleased with the quality of the service, the price was less than competitive. The estimated cost upfront is provided as one number. No breakdown of costs for the replacement unit & labor. My bill was $5700 plus tax. After researching the tankless heater they installed, I found they retail for around $2000, so my service call & install that took about 4 hours cost me $3700. Unfortunately I had no time to shop around since I was leaving on a work trip & my wife had the flu so couldn’t leave her without hot water. Moral of the story, I feel like I got hammered on the price since I needed the job done same day.

I had a great experience with Chris of Black Lake Plumbing. Olympia utilities indicated I had a continuous leak and Chris explained the process to track it down and scheduled an appointment. I went outside and luckily found the leak and called back Chris to describe the issue. He advised me on what needed to happen and that I should actually contact irrigation/landscaping specialists, as they would be more cost-effective than a plumber. He declined any offer of payment for his time and only asked that I keep Black Lake Plumbing in mind for my next plumbing need. It was a refreshing experience and I appreciated the honest advice. I'll definitely be calling back when I need plumbing services!

I had a fantastic experience with Black Lake Plumbing. There was water leak under the building in my office and they were able to fit me into their schedule the following morning after my call. They located and fixed the leak and had us back up and going in an hours' time. The gentlemen were very professional and pleasant to work with. I would definitely recommend.

I had a very difficult clog that took a while to unclog, but Chris persevered and was successful in clearing the drain. I give him a 10 out of 10!!! Ken

We had a gas hot water tank after 20+ years leak and called black lake plumbing. What a great team. Called midday got a prompt response then showed up first thing in the morning got right to work replacing it. Sean is dynamic!! They know what they’re doing. Price was better than I expected and they are so respectful of your home and just good people. Definitely have my future business.

The technician was here about 15 minutes! He put in a new garbage disposal and cleaned up and he was done! Fast, clean and fixed. I wasn’t a fan of the price but who is anyway? More good news? They scheduled for the next day when I called. Overall we highly recommend this company! Second call in one week. Had to wait a couple of days but worth the wait. Again fast but thorough. Professional and skilled. Oh this time the toilet. Even more endourcement!