Home Services reviews in Pasco, Washington

Michael Reische did a really good job taking care of us today. Very friendly and professional. He went above and beyond to give us the best service possible. I’ll be a customer for life

Very unorganized company. A tech and service manager came and talked us into using them for our lawn service. After the first treatment was applied we were charged double of what we were told it would be, the same thing happened with our second application.Their billing needs to be done and explained to customers better.They also do not call ahead of time, they just show up.

1st appointment so I don't know anything yet. The service guy seemed knowledgeable, so we'll see..
One thing we didn't appreciate was being told he was close but it took hours for him to arrive, I'm assuming he was at another appointment. We would like a time frame so we don't stay home waiting for hours like we did yesterday..

I have enjoyed my time with True Green. I actually feel they know what they are doing. I had someone come look at some spots I have in my lawn and they had someone come out and diagnose it and it was fixed within a week or so. I recommend them now and in the future.

Very difficult company to work with. My lawn is in pretty poor shape so I wanted to schedule the first applications closer to 3 weeks apart. But their service wouldn't allow it. Everything is automated to re-schedule closer to 5 weeks apart and there is no way to get them to change it. I even tried to talk to a manager but they said my issue wasn't "authorized" to be routed to a manager.

We were on vacation and somebody came to our house and claimed they did a service. They may have done the front yard but not the back we have a brick wall with gates that have a deadbolt and lock not to include we have cameras. When I tried to get my money back and cancel service, I sat on hold most of 31 minutes just for it to go to upper management because they treated our front yard which is so small compared to the back yard they didn't do and only want to give a refund of 50%. I do not want to deal with a company that say they completed the work when they didn't.

I'd strongly recommend staying away from this company.
The primary reason I called was because I was in urgent need of some lawn care to take care of invasive weeds. My first phone call to ask about the service seemed to have gone very well, the guy understood what I was asking, at least I thought he did and he said that they would come out first to fertilize my yard but then another person would be out days later to talk to me and to treat the weeds in my yard. Well within a few days two guys came out to fertilize my lawn and I know it's really easy to spread fertilizer around a yard but these two guys literally took zero time or effort and definitely missed several spots in my very square yard so nothing complicated at all about even coverage of fertilizer and spent no more than 5 minutes to do the job.
After waiting another handful of days I was starting to wonder where the man was to help me with my invasive weed issue, so I called and to my surprise they had no idea that somebody was supposed to come out and take care of the weeds. So after letting them know how frustrated I was about being completely forgotten about which they really didn't seem to care all that much they finally sent someone out several days later to treat the weeds. The person who came by to my house to treat weeds never came to talk to me or discuss the type of weeds that needed to be treated. According to the paperwork or receipt they treated broadleaf type weeds and I know for a fact that those aren't the type of weeds I am dealing with and now it's been another several days and the weeds I'm having problems with are still happily growing and spreading. I've wasted all this time when I could have just found a much better local company who actually cares and who can actually help treat the issue I'm having. TruGreen is truly a careless corporation who only wants money and does not oversee what their employees are doing in the field. They need to rethink the structure of their company and the fundamentals of customer service.

Great service! Always appreciate the technicians . If I have questions, I text DUH and he knows the answer.

Applicator came to door. Applicator completed job and informed client to water lawn tonight.

TruGreen did an efficient yet thorough job on my yard today. I really appreciate the technician closing the gate to my backyard. He’s the first to do it in the last three visits. I’m happy with TruGreen.

So far, this time around, I am underwhelmed with the results but impressed that they will come out redo your service for free if you have issues. Also, when I called to cancel my service, they asked if they could have a manager come out and see the lawn and talk to me. That is supposed to happen today. Hopefully we make some progress with that.

The young man moved the tennis balls out of our yard so he was contaminating them with the service!

He did his job well and explained what he did and offered few things i could do1st time with trugreen see what happens

STAY AWAY!

We decided to cancel the service after the first application which we were told was not a problem. They charged us for the first application and refunded the remaining balance, or so we thought.

They apparently refunded us but never charged us in the first place. Three or four months after the refund they sent us a mail threatening to take us to a collection agent if we didn't pay back the money they refunded. After several arguments over the phone they were finally able to charge the credit card they were given in the first place.

Incompetent doesn't even begin to describe my experience - how these people are still in business is beyond me. I've seen lemonade stands run by ten year olds significantly outperform these people.

Great job. Answered my questions about safety for my pets and when I can water or mow.

So, far this year they have killed one side of my rose bushes and now they’re burnt spots where they over fertilized.

Unfortunately, I called them and after learning the Pricing and Services plus a co worker told me about their poor services & overcharges IN KENNEWICK LAST YEAR and how hard it was to get rid of them, I backed off but now they keep on calling me from different 800 numbers. Everyone Please use other 100 % local companies for your yard needs. My suggestion is STAY AWAY

I’ve been using TruGreen for a couple of years and I couldn’t be happier. The grass is weed free and green, the hardscape is weed free as well. The technicians are always very respectful and knowledgeable.

Thought I was going to use their service however when I called to get a price quote within a 3 day span I had about 12 phone calls from Truegreen to see if I had made a decision. I called to ask them to remove me from their call list due to the amount of calls I was receiving., speaking with the technician I started to make a suggestion to pass on to corporate to maybe not call so many time and was hung up on.

Tru Green techs are always respectful and professional. My yard has improved since they treated my grass.

My tech was very knowledgeable, he explained what he was goong to do and what he was putting on my lawn and why, fast efficient and professional.