All reviews for A-One Refrigeration, Heating & Electrical

HUGE shout out to the entire team at A*One for going above and beyond to meet our HVAC needs in a very short period of time. We called to schedule a system and duct cleaning after moving into our new house in Pasco. The scheduler (we did not get her name, but she was very friendly, courteous and efficient!) got us in contact with Nate the next day who found some time to visit us early, and we're glad he did! We moved in knowing our system was likely on its last legs. Nate's very thorough and detailed inspection, complete with pictures, identified several issues that need immediate attention (for context, I do have some experience in commercial facilities maintenance and HVAC servicing). Nate worked with us to get a quote for a new system that would meet all our needs and be within our budget AND could be installed in time to take advantage of expiring tax credits. The next day, Gustavo and Greg showed up at 8AM on the nose to begin work. In less than 10 hours, they had our old system removed and new furnace, blower, condenser and thermostat installed and retested, with the work site cleaned to look even better than when they started. All while taking every opportunity to give some love and pets to our "supervising" pitbull. We will definitely be setting up our routine service with A*One after this outstanding first impression! THANK YOU & WELL DONE, A*ONE!!

I had a wonderful experience with Martin Quintero. He was the technician that serviced my rooftop dryer vent. He was on time, very professional with outstanding customer service skills. He did the best job and the price was reasonable! I would highly recommend Martin for any of your HVAC needs.

I called A-One Refrigeration and Heating today because we had a smoke detector that was continuously chirping, even after we replaced the backup batteries. I called them because I frequently see their vans in my neighborhood. I explained what was happening and was promptly scheduled for an appointment same day. I received a call from Taylor R. maybe 20 minutes later and he said he would be right over. He reviewed the situation and made the recommended course of action. He was very helpful and spoke in terms that I could understand. Will definitely recommend A-One and Taylor R. Thank you.

When we booked an air duct cleaning and Nate came out to take a look, it was clear that our system needed replacing. Nate treated the conversation with professionalism and care. His assessment was thorough, and he took the time to explain his findings in technical and layman's terms. He took care of the financing paperwork and set up the appointment for the installers to come in. He made sure he recommended a system that would suit our needs, then let us make the final decision. Gustavo and Greg, the technicians, arrived two days later and grinded through one of the coldest days we've had so far this year to remove the old equipment and install the new equipment. They were professional, pleasant and very hard-working. The whole process took about 9 hours. Near the end of the install, Tyson checked in to make sure everything was meeting our satisfaction. Once the heater kicked on, we knew we'd made the right choice. I cannot recommend A-One enough. They are fantastic. And we will have nice, cozy winter and cool, refreshing summer.

Taylor was great! Very informative. We had some safety issues with our existing electrical panel. He bent over backwards to make things work for us. He even helped us work with insurance so it was affordable.

A-One reached out with a great maintenance deal. They had Billy come out to take a look at our system and first off Billy was super professional and easy to work with. He was able to help with any questions or concerns that we had and was able to tell us what updates were needed and will be using them for the work to update the duct system. Just super easy to work with will refer them to friends.

If there were a lower rating option, I would choose it. My elderly parents hired A1 to perform their annual heating system maintenance on a home that is only six years old. The technician claimed there was a “huge leak” in the evaporator coil, insisted it needed immediate replacement, and even suggested they might need a whole new system—if he could even find the part. He warned it wouldn’t last through the winter.

My mom called me, uneasy about the situation. I went over to check, but I’m not an HVAC professional. Thankfully, my brother-in-law is. He performed a full inspection and testing of the system. His findings? No issues whatsoever—certainly not the catastrophic leak A1 claimed.

This was a blatant attempt to frighten and mislead elderly customers into unnecessary, expensive repairs. I strongly urge anyone considering A1 to get a second opinion before agreeing to any work. Honesty and integrity are essential in this industry, and unfortunately, that was not our experience.

My response to your follow up message Dear Kyle

When I inspected the unit, I did not notice any leak. While I am not an HVAC technician, my brother-in-law—who is a journeyman HVAC technician—also examined the system and confirmed there was no leak present.

I am concerned about the discrepancy here, and I would like to understand how this conclusion was reached. I would be happy to meet you at their home so we can review the situation together and discuss possible options moving forward.

.

I can't speak to the quality of their work, but they don't value your time. I brought them out for a quote over two years ago. I've been getting spam marketing calls from them ever since. I've asked to be taken off their call list more than once. So... if you like recurring AI spam calls, go ahead and work with them.