Water Damage Restoration reviews in Pasco, Washington

Our family experienced a 2nd floor laundry room flood the first week of March. We were referred to Kustom and after speaking with Jordon, we knew we had found the right contractor for us. Jordon was patient, prompt in communication and asked us throughout the process how we felt about the work being done and if there was anything more he could do for us. Kevin and his team was able to put our home back together faster than expected and the work is second to none. We needed all new carpet, the tile floor in the laundry room, the entire downstairs ceiling including pendant and can lights and a thorough cleaning after the work. And we got just that. The house looks better than it did before and again, sooner than we anticipated. We couldn’t recommend this company and team more!

Kustom US Restoration came in and took care of us immediately. There was so much going on, so many feelings, and not knowing where to begin. Diego and his crew were amazing and helped the whole way.

Sly and Diego did a great job of removing the furniture and setting up the dryers. They described each step and its importance. This is the second time using Kustom. I highly recommend them.

Kustom did a great job with repairing the damage done to our place by a water event. The job included installing replacement insulation, drywall, and trim, plus re-installing carpet. All the work was done well -- the seam between original drywall and new isn't visible, wall texturing was done great, like you can't tell where the old ends and the new begins, painting was done great, too, trim looks good, carpet looks as good as new. Job took minimal time, communication with the project director was regular and helpful, and the people doing the actual work were friendly and professional. Would 100% recommend that when you have a disaster that Kustom is your first call for making it right.

We've had Kustom take care of a few projects for us and they have been been absolutely great to work with. They are extremely efficient and communicative! Oscar came out yesterday and was very respectful and understanding of the situation we were dealing with and made sure that we were taken care of. I wouldn't recommend anybody else for restoration/remediation.

Erick and Diego did a great job with keeping me informed and up to date on the process. They made it as painless and as stress free as one can make it. I would definitely hire them again for future home disaster's or home projects. ☺️

Alex and Sally got here in a timely way once I called Connect. Did a good job getting the wet carpet and pad out. Kept me informed of progress.

Sly and Diego came out and today to look at an issue. They spent the time to review everything and help us understand what was going on and helped with next steps. Very helpful and professional! We were very grateful to both of them.

Sly and the great team of Custom Restoration worked miracles for us after our hot water flooded the whole main floor of our home. This company is really the best.

My experience with KUSTOM was AMAZING!!! The whole process was unbelievable.

Great communication with the office and from the repair gentleman, Alex.

Alex was so nice. Great communicator. He was on time . He was very thorough and neat with this repair job. Super friendly and kind. He was patient with all of my questions:). The whole process was just fantastic!!!

Would 100% recommend KUSTOM to family and friends.

Eben and Kustom were awesome! VERY prompt and got the job done fast! We had a leak in our laundry room and they found the problem fast. I would highly recommend this company to anyone. Bad situation and Kustom made a world of difference for my family and home. Our house would have been ruined, if not for their quick response. Thank you Eben and crew!!

We contacted Kustom when a water line from our dishwasher burst. We had damage in the kitchen and downstairs. Our initial contact with Kustom was quick. After submitting insurance claim and getting approval, we waited for a few weeks before the restoration work began. After that, we had good communications with Renee and his team. We had a couple of unplanned events but the team was on it. The countertop team did exceptional work. They were professional and pleasant to work with. We are pleased with the restoration.

Diego and hi partner went above and beyond helping us in a time of panic. They were very responsive and explained exactly what they were doing. I really appreciate all the work they have done so far. We are very thankful

Silvestre and Mando were very knowledgeable and answered all my questions. They set me at ease regarding the process of getting the waterlogged floor dried and repaired. Thank you.

I couldn't have been more pleased with Diego and Rodrigo's service at my home. They were very professional and courteous and did an outstanding job!

Kustom came out and looked at a mold issue in our master bath. They had excellent customer service and showed up on time ready to deal with the issue. I called Miguel to have a technician come and check out our mold problem. He sent out Eric a very experienced and well mannered person. We are grateful for the help!

Horrible horrible service and horrible company. Overcharged me by $400 more than the quote of $1k, but reduced later after I fought it.

Incorrectly completed the job THREE TIMES — buying the wrong material once, and not finishing all requested locations TWO SEPARATE TIMES after promising they had.

And lastly, took 3 months to return my property to me. When I told them they are withholding my property and may need to look into a lawyer, they quickly backed off and resolved the issue.

They also don’t return your calls as promised.

Anyone else would not lead you through such an ordeal for a simple project.

If I could give negative stars I would. If you want to be charged for work that wasn’t done this is the company for you! If it weren’t for my insurance agent and I paying such attention to detail, I would have been charged an additional $85,000 for work that was not done nor approved by insurance. They took an extensive amount of time for the bill to be adjusted to the proper amount and a lawyer had to be threatened. Not only this, but they weren’t on the property doing work for about a month after demo was done. All this, because they saw a 17 year old who lost her dad as an opportunity to make money.

Gabe came out here took care of us very professional very polite. I would recommend to anyone for carpet cleaning or restoration very happy and the kustom crew

Sly and Oscar were great! They were quick to assess and get fans going to dry out our kitchen. Respectful, helpful and knowledgeable!

Fantastic Job. Very polite, saftey oriented & professional. I had Kustom come in after another restoration/ contactor had come in leaving saftey hazards holes weak spots in temporary flooring, & my flooring still wet under sink, tub & furnace it had been6 weeks since other company had claimedthey dried it. Thank goodness I called & Kustom or I would have had mold growing under bathtub & sink. Kustom came in put sheeting down, that plastic barrier to help dry out wet area. Very professional so glad they were willing to come in & fix damage after someone else had left it a mess claiming mitigation & drying was done.
Thank you Kustom:)