All reviews for Rainier Heating & Cooling

Rainier Heating and Cooling just replaced my ductless heater with a new Daikin. unit. From start to finish it was a positive experience. They are prompt, efficient, and have excellent, well trained service people. I was highly recommended by my son and I will highly recommend to anyone who needs this service. I keep wondering if the unit is on, it’s so quiet

I am happy I chose Rainier Heating and Cooling for my heat pump installation. The crew was great and easy to work with, and I am very glad I decided to do the upgrade with them.

Rainier Heating & Cooling was absolutely a pleasure to work with. Friendly, professional, easy to contact and schedule with, answered all our questions, great follow-through, great value compared to other bids we received with no pressure sales tactics, and the system works great. Couldn't ask for more, highly recommended!

We appreciate the knowledge, quality service and care of the Rainier team so much! Our new Daikin solution is effective and quiet. We look forward to the benefits of its greater technology for the years ahead.

Rainier H/C installed our system five years ago and just did our annual check-ups. The system continues to work flawlessly and the service technicians were speedy and very professional. I give my strongest recommendations for this company.

Rainier heating and cooling were wonderful to work with and we would recommend them if you are looking for a solid experience from start to finish! We were looking to replace our ducted central gas furnace with a ducted heat pump and solicited 5-6 quotes and rainier ended being the most fair in our opinion. Steve was very patient and thorough with the quote and my questions. The installation team led by Austin were respectful and hardworking.

Had a Bosch heat pump added to the existing furnace last year, all of the planning and communication went great and my questions were addressed. The install team did a great job in one day, and they lined up the necessary inspection and helped with my rebates. A year later when I reached out, they were quick to answer and help me resolve any questions for me.

The unit worked great at cooling all summer and cheaper to heat in the winter, so overall a win win.

Definitely recommend this team!

Tech was very friendly, thoughtful and tolerant of our dog who kept trying to steal his tools. He got the job completed quickly and replaced the filter explaining things to us. Yeah Rainier Heating is a “Keeper”

We had a great experience working with Rainier Heating and Cooling and couldn’t be happier with their service. Mike recommended JNK Electric to help run wires from our attic furnace down to the first floor—an essential step in replacing our old wireless thermostat with a Nest unit. JNK did a fantastic job running the wires, and Rainier seamlessly picked it up from there.

Mike and his team completed the final connection and installed the Nest thermostat perfectly. The whole process was smooth, efficient, and done at a very reasonable price. Communication was excellent throughout, and everything was handled professionally from start to finish.

We truly appreciate the recommendation and the great work. If you’re looking for a heating and cooling company that’s dependable, knowledgeable, and easy to work with, Rainier Heating and Cooling is it.

Thank you, Mike and team!

Steve was great. He came up with several options for expanding our ductless heat pump system to cover our whole house. He didn't try to sell us on more than we needed. He let us know that our smaller unit still had years of life and could be included as part of the solution. All the companies that gave us estimates were competent, and understood the basics of what was needed, like making sure the electrical system could support a bigger system. It was Steve's solutions that I liked. Some electrical expansion was needed, but they also disconnected the outdated electric heaters in order to fully use power we already had. There was an attention to detail, not only with technical solutions, but also with the way it was going to look. He had a good plan for the placement of the lines on the outside of the house. Inside, outside, and even hidden places like our crawlspace and closet, were done right. When their team installed the system, everything was level, lined up nicely, and arranged in a practical way.

I'm staying out of the garden with record-high temps today, so this feels like just the right time to finally post a review of this highly recommended company.
We're so happy about the decision we made to replace our 20-year-old gas furnace with a new heat pump. The rebates were a huge incentive! We started the process of getting bids in March 2024 -- and stalled out because of a death in the family. We got back to it in April, and had three bids in hand. Somehow I still wasn't satisfied with the options we had. That's when I did a little more research and found Rainier Heating & Cooling. The reviews don't lie!
Getting a bid from them was painless; we loved Steve's style. He's informative, respectful, and presents your options without being pushy. My follow-up questions were answered promptly and the bid was clear and competitive. Other bids were from a company that offered a unit with less power that would need to work harder, and one with a shorter warranty than the 12-year one that Daikin offers, and one that was almost $3K more.
The crew (Austin, Darnae, and Terren) arrived on time and were all personable and respectful of our property. The installation was completed that day, and Austin gave us a thorough overview of the system and spent extra time answering our questions.
We're so impressed with Rainier's customer service and response times; we'll definitely stick with Rainier for annual servicing of our unit.

They were friendly and very helpful when I called in. Their technician Alex was knowledgeable and very helpful. He fixed our problem quickly and gave me the education I wanted on my unit. I highly recommend this company.

Our tenant informed us the ductless Heater-A/C wasn't working (actually, it hadn't worked all Summer, but that's another story). Now that it's October, things were getting a bit chilly for him.

I searched for companies on-line, and got a few recommendations from friends.
The reviews for Rainier Heating and Cooling compelled me to give them a call.
What a good "call" that was.

First contact was with Austin, who came right out and troubleshot the issue. While it wasn't the news we all would hope to hear:
"I can fix that while I'm here, easy peasy", it was a complete and well presented solution to the problem that was reasonable and timely.
He had a crew available on the following Monday (this was Thursday), and if that worked, we could have a new system installed and running no later than Tuesday! We jumped on that, and here it is, Tuesday and there's heat (and AC) in our rental.

The old system (15+ years old) was removed, and the new installed with a few extras included in a really nice looking, clean, professional manner. The techs that did the install were over the top polite, personable, respectful, prompt and moved with a purpose.

We worked with Steve, over the phone and texting, for the administrative side of things, and what a "can do" guy.
He gets answers, and has solutions for some of those questions that always seem to come up.
They have a financing option that was beyond shocking: Zero interest for well qualified applicants! Yes...ZERO! who does that these day's!!!

Rainier Heating and Cooling

My wife, my tenant, and I highly recommend them.

Dave Alberts
Yelm, WA

Excellent from start to finish. Steve answered all my questions throughout the process and got me exactly what I was looking for and at a great price. Installation team was on-time, professional and the high-quality workmanship shows.

About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

All of the people that installed and set up our system were great to work with and answered all of my questions as we went along. That includes everyone I had contact with throughout the process. I have already recommended Rainier to a friend who wants to add AC to his home in Sumner.

Updated on August 27th 2025

Wow! By far the best out of all the companies I called! Had a great price on installing a complete home heating and air conditioning system along with an Aero service to minimize my heating loss in my duct work. Mike, Steve and crew were fantastic, always replied back quickly to all my questions and concerns, sometimes even after normal business hours!! The install crew REALLY did a fantastic install job with all the duct work and trim flashing etc. They showed me how to operate the system and were easy to understand, and were very pleasant. Very pleased, And most of all how quiet my furnace is compared to my old one that sounded like a jet engine when it started up. I am really sold on the Daikin furnaces, they have a great warranty. This company REALLY wants to make sure you are happy and go out of their way, and they have done just that for our home!!

Ok after 1 year they came back for an annual service. Matt the technician was on time and very professional. He explained everything and made some very useful suggestions I appreciated his advice and as always their professionalism and friendly demeanor. Always happy to have this Rainier Heating and Cooling as my first choice in my home heating and air conditioning needs !!

Had Alex out today 08/27/25 to look at the furnace, and like all the previous visits Rainier Heating and air do an exceptional job! Alex was very knowledgeable and did an excellent job and it only reconfirms why I chose to have Rainier heating and air to install and maintain my furnace and air conditioning system.
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I had 4 bids for installation of a ductless heat pump. Steve came out and was not only my first bid, but he was knowledgeable and had the best quote. He was able to answer all my questions and quickly responded when I had some follow up questions. Installation was very a very smooth process. They were respectful of my home cleaned everything upon finish. I couldn’t have been happier with this whole process and the fact that Steve was not a pushy salesperson. Their professionalism exuded from every aspect of the process. I HIGHLY recommend Rainier Heating and Cooling to everyone!

The technician Alex performed the annual cleaning and maintenance of our furnace. He does a very thorough job. He knows what he is doing, he is efficient, and friendly. Katie, who I talked with on the phone to make my appt. is delightful and very organized. It is easy to do busness with Rainier.

We bought an old house in Tacoma but unfortunately, the radiant heat system in the floors failed. Rainer installed a new system, high velocity hvac by Unico, that is made for old houses without established duct systems. The work was done in a timely manner by trained personnel for two floors. Excellent work by a talented group who were most patient in answering questions. As expected, some fine tuning (adjustments) was needed after the installation and it was completed in a timely and most cheerful manner. Rainer deserves ten stars, but the best compliment is that we signed up with them for future maintenance service for this system and other equipment.

From quote to installation of the mini split in our house, everyone we interacted with was very friendly, professional, responsive, and knowledgeable. We had a great experience and highly recommend the team at Rainier Heating & Cooling!

My heater suddenly stopped blowing heat, so I called A+ Services. They had done my septic and a recent plumbing estimate. However, they explained a $200 house call and a $200 hourly charge (rounded barely a few dollars). When I explained that the heater was 18 years old, they mentioned that this was the average lifespan for a furnace. So I made the appointment with a minimum expectation of $400 and a possibility of a replacement…big money. So I decided to get a second opinion and asked my AI (GROK) for the best rated, least expensive hvac near me…RAINIER HEATING AND COOLING popped right up. He just left. Dirty sensor on the inducer motor. Cleaned all and made an assessment updating me on the condition of our furnace. A great young technician, Austin, gladly smiled and said, $149!! You should’ve seen me smile. My jaws almost hurt!!

A+ Services served us well, but I’m going to let this story speak for itself.