Appliance Repair reviews in Redmond, Washington

Robert was very knowledgeable and provided excellent service while here at our house. We highly recommend him for his great customer service!

David,
Came in and did a super job of serviseing my refrigirator. He exsplaind to me exactly what the problems were and spoent a good portion of his time working out the problems. He's a good man and hope to have him again if any future problems arise.
Thanks,
Gary

Quick service. They came the next day, gave me an estimate, had the parts, fixed and left. All in 1 hour. My dryer works well again.
After 14 years the belt broke. That was it.

Ron was fantastic! He is knowledgeable did a great job fixing 2 different appliances and also was very nice!

Technician were on time and helpful. Really appreciated their careful, thorough approach. 4.5 stars for Charles and Ritesh!

However, the Sears Home Services phone and website leaves a lot to be desired: There was a lot of info provided, but it was not accurately updated.
The biggest problem was their phone support team was not connected to the local team: So when there was a delay in getting parts, no one could help me understand the delay. Also, no one from Sears ever called me... even after multiple escalation/complaint requests.
Will I uses Sears for future appliance repair? I really want to, but their phone support (and lack of personal touch) gives me pause!!!

Aidar was polite, competent and good at communicating the diagnosis of problem as well as billing questions. Thanks for sending such a good technician.

Mehran was so friendly and helpful. He made a very stressful experience and took the stress out of it. We are so grateful for his expertise and help. He def. gets 6 out of 5 stars and 11 out of 10 stars!

Great knowledgeable service team that was patient, answered all our questions and provided great advice on maintenance. I hope you are all lucky to have a person like John come help you!

I was looking into getting my ice machine fixed. After talking with him, I felt it would cost too much and I may just get a new refrigerator and/or ice machine.
He helped me with giving me some ideas of what a new refrigerator would cost, etc.
I would definitely recommend him!

James was awesome! Diagnosed the problem quickly and was able to fix the fridge. He even fixed the screen door from slamming with all the back and forth from the kitchen to his work vehicle. Pleasure to work with and very friendly. Greatly appreciated him!

The service man (sorry, I can't think of his name at the moment) did a great job sharing info about the service he was doing. He was courteous, professional and knowledgeable. Thank you.

Mehran did a beautiful job of repairing our washing machine. He also helped to educate me on the use of the machine, how I can keep it cleaner, and proper temperatures for better cleaning. He was polite, courteous, and explained each step, answering all my questions. An excellent employee!!

Really liked Ron. On time, honest, smart, and communicated well. Very capable. Would love to have him help us again.

This was the worst $154 I spent for a 10 minute check. Not sure why Sears charges this much if all they do is check with a voltmeter to tell me all is good with the main control board, which I already knew. That check may have taken 3 minutes. The rest 7 minutes were to remove and reattach the cover to get to the board and have me scan the code to pay using my credit card.

My repair technicians were terrific. I struggled with the inability to get a live human on the phone or chat to discuss details, but the techs themselves were great.

The service rep was nice, but they stuck me with about $400/in labor cost for what took him 15 minutes to do. Kind of pissed me off and not sure I will ever use Sears again. BEWARE! He told me after the fact that that is a flat rate, but this was a rip off.

Martinez was prompt, communicative, capable, and friendly.
Did as well as he could and was pleasant about it

Great tech! Scheduling nightmare. Canceling our warranty. Warranty is a ripoff!!

Frank was a pleasant tech. I know how tough that job can be but I truly enjoyed his professionalism and attributes.
I am very frustrated with the setting up with my service though. Called the 4myhome number only to get a call center in India and was hung up on twice, couldn't get anyone to help me that was understandable. After multiple attempts of canceled orders, I talked to a very nice lady in AZ. She at least got me what I was asking for and then between David Mosher and Brandon I finally got a appointment.
Again, Frank was wonderful and I pray Sears/Transformco recognizes him for his service and dedication to the client.
MY REFRIGERATOR IS NOW DOING THE SAME THING!
PLEASE CONTACT ME ASAP!
THE DOOR ALARM IS CONSTANTLY BEEPING AGAIN!

He didn’t do anything, he just said that the damaged parts does not longer exist and that is not true. He charged for doing nothing and apart from that not doing well his job on searching the parts

Update 12/10: we called and Sears sent the same technician again who admitted that the parts were actually available, however, he was clearly upset about the recall and he ended up creating the work order with poor customer service

The nicest technician came to my house and put a bunch of parts in my fridge. Its been broken since Christmas night! The technion was super nice to my elderly dad and he was knowledgeable and kind. He fixed my fridge (I think - he says it takes 24 hours to cool). I'm super happy with his service.