Reviews of local pros in Redmond, Washington

Oh my gosh!!!! A horrible experience! We bought some floor material two month ago and still so far they don't know what's going on!!! I ask when can I get my floor installed and they told me their status shows done!!! What?! What a broken system! Also their customer service line never ask your information and transfer you to the right line, I got so many transfers and so much waiting on the line for nothing!!! Never will use them any more!

Do not use home installation services, hired them for garage customization and installation project, they took 6 months to install, still pending a few things. Really bad customer service, installers didn't show up on the day of appointment 2 times. Endless phone and email follow ups no response or answer, false promises even by their management. I would not recommend HD installation service at all, dont get trapped plzz..

Terrible customer experience for installations!!!! I have been using home depot for quit some time and i almost did transactions worth of close to 5k$. I had a very bad experience recently in my recent project. We made up my mind to buy and install 11 internal doors from Home depot and we paid for measurement services. Home depot installation services took measurements on 03/6 and they told the measurements would be in by next day. Since 03/7 i called Home depot Door section many times and i also visited the HD 2 times but i only got a response from them on 03/16 saying the measurements were in. They promised to do this in 1 day but it took 11 days for the measurements to be in. I have a time constraint for my project and i lost 10 days. As i had a bad experience ( broken service promise ) , i decided to not to go ahead with them for installation and asked them to see they can make up my lost time by allowing me to order the doors with the measurements they have. They said they cannot do anything with the lost time!! Refunding the measurement service is not what i was looking for as money is not the replacement factor for everything!!!!!!

Okay products but have had some problems with the way staff have treated myself in the past. Case In point when looking at the HIPA filters and. Undercover security officer was recording me while hiding and my husband caught him. Mind you I've never stolen a thing in my life.

app is registered as a scam, was on the phone hearing about all the special promotions - but not willing to deal with scammers. Caveat Emptor

I thought I needed a whole new system, but they found a small, fixable issue. Saved me thousands! Their honesty is truly commendable.

Drew Heating And Cooling technician was very amazing. He was determined to solve my heating problem despite how late it was in the evening.I was very impressed with the entire experience and would highly recommend them.

I am so glad I saved these guys' contacts. My AC had stopped working so I called Drew Heating And Cooling. They came the same day I called and diagnosed my AC and got it up and running again. That's great customer service. I will use them again when I have an HVAC problem. Keep the good work up!

Peter and a colleague were so kind and fun to work with! Made the entire experience much easier than I had earlier thought! Our furnace went out suddenly and their response was fast after we made the call and they helped us quickly and efficiently. Would recommend Drew Heating And Cooling again!!

One of his wonderful techs saw the issue and immediately handled it for us. They took pics and showed me all of the holes. Our new unit now actually gives us so much more heat we are warm in winter. Unlike previous years. I love Drew Heating And Cooling and recommend them to all of my friends. Thank You!!

Technician didn't correctly diagnose the problem. My problem was my own mistake, not changing my furnace filter, the simplest of all things to fix. However this technician tried to sell me on needing to replace my entire machine.. a $30 fix quickly changed to a potential $7,000 fix. This provided me a lot of emotional stress over a super cold weekend until getting another opinion and learning the truth. They also forced me to sign up for a membership before I even met the person to establish trust. This cost me a lot of time and emotional band with. Look elsewhere for your HVAC solutions.

Very disappointed with this organization. I called to make an appointment for maintenance on my furnace, A/C, and Mini-split. The dispatch person told me yes, they could do this work, but tried to upsell me on a higher cost plan. I declined. Then, the HVAC technician called me the day of the appointment to clarify what I needed, and when he found out it was maintenance and not "an immediate problem," he told me his boss (the owner, I assume) was not allowing maintenance visits during the winter, period, and they were cancelling the visit.

I understand that HVAC companies do and should prioritize people with immediate heating concerns in the winter. However, this should have been communicated when I made the appointment. Also, once I've made a time commitment and adjusted my family's schedule to accommodate a technician, it's rude to just cancel because "other customers are more important." I will not be doing business with Drew in the future.

Am very happy with the service these guys offered me last month. Our AC had not been working for about two days and our house was unbearable. We looked for a company to help us repair it since we did not have enough funds for installing a new one, as recommended by all the companies we had sort help from. We finally came across Drew Heating And Cooling company when we were almost giving up and they sent Ted who worked on the unit to get us moving for athletes 3 months as we prepare for installation. We cannot hesitate recommending them to friends and relatives.

My attic was always stifling hot, making my upstairs unbearable. They installed a new attic fan and proper ventilation, and now the entire top floor is so much cooler and more comfortable. What a relief!

The Redmond Heating And Cooling crew is amazing. They were very competent and meticulous in their handling of our entire HVAC installation. They completed the task earlier than expected and kept things neat. Their knowledge and amiable demeanor are greatly appreciated. Without a doubt, Redmond Heating And Cooling is deserving of more than five stars!

Quick response

Great service, hard working guys at a good fair price!

If you want to feel like your friend is helping you through the confusing and complicated realm of HVAC, call on Wyatt. We had our heat pump fail at the beginning of the warm weather season, on a Tuesday. I called Washington Mechanical and was told that they could be down that day to diagnose the issue. Wyatt made the 90min drive and dove in. Ultimately it was decided that the heat pump had pumped it's last. Within 24hrs of losing our heat pump capability, we had a quote with three choices of equipment to choose from. On Friday, Wyatt picked up our new heat pump and coil and headed out way, on a Friday afternoon in 80°+ heat, hour hours later he arrived and finished the install around 10pm that night. They advertise 24hr service and they mean it. You won't regret choosing Washington Mechanical for your HVAC, water pump or handyman needs.

No transparent pricing, hourly rates are not disclosed upfront. Even to understand the hourly rate, I need to pay $129 in service fees for them to cover.

You don't need to look at my HVAC to tell me the standard hourly rate you guys charge. My electrician and plumber and my other HVAC tech charge me hourly for smaller jobs, and that helps me understand transparent pricing.

I recommend taking your business to places which have transparent pricing structures.

They installed a two-head mini split Heat Pump at my house in April 2025. Very reasonable price and top notch installation. Wyatt was awesome to work with. I highly recommend them.

Great work very happy this company did an amazing repair on my ac unit