Roofing & Gutters reviews in Richland, Washington

Review

We hired BN Covered this summer for a full exterior remodel — roof, siding, and windows — and they exceeded every expectation.

Joshua G. was helpful from the very first inspection, explaining options clearly and helping us design the perfect look for our home. His communication was excellent from start to finish. Zach, our project manager and his foremen kept everything on schedule, checked in regularly and made sure the site was clean and organized.

The quality of work is outstanding, and our home looks completely renewed. It’s rare to find a company that blends craftsmanship, professionalism, and genuine care like BN Covered. Trust me we did our research. Highly recommend.

We are so pleased with the outcome!!! They were courteous, professional, and fast with our windows.

Josh and Hunter were very knowledgeable with the details. We got exactly what they explained. A++ experience.

Awesome experience from beginning to the conclusion of the roof installation and the final inspection. I was provided with thorough education and information about roofing products, the roofing system and the steps of the installation process. I dealt with courteous and friendly staff all the way through. The installers were very Conscientious of my home, my yard, and my time. The project was completed on time. I received a prompt response with any questions that I had, even on a Saturday.
We had very positive experience and highly recommend BN Covered Exteriors for your roofing needs.
I also feel really good and confident about the products, warranty and workmanship.

I had Andy and BN Covered Exteriors replace my roof, doors, and siding on my home and I can’t express enough how happy I am with my home after the projects were completed. They where extremely professional and provided excellent communication, I would highly recommend Andy and BN Covered for any projects you may plan on doing in the future!!!

Had a great experience down to earth team, not pushy at all, willing to go the extra mile, everything goes as they say it will no surprises. Definitely recommended them. I had 4 windows put in they look great! Jose and Jorell were a great help and fun to work with.

I’m genuinely impressed with BN Covered Exteriors. From the very beginning, they were incredibly knowledgeable and took the time to explain everything clearly, making sure I understood my options. What really stood out was how much they truly care about their potential customers. They weren’t just focused on making a sale, but on making sure everything was done right.

It’s also clear they operate on a strong financial foundation, which gave me complete confidence in their stability and professionalism. Their combination of expertise, integrity, and genuine customer care sets them apart. I highly recommend BN Covered Exteriors to anyone looking for quality work and a company they can trust.

Overall we are satisfied with our siding project and the quality of the craftsmanship. Unfortunately there was a mishap when a roof leak was being repaired and we were left with a hole in the ceiling. As someone’s foot went through it. They had an employee that does siding repair the hole in our ceiling and it was done very poorly. He didn’t really know what he was doing. Which I know for a fact because he communicated that he “doesn’t usually do this”. We were told other employees would be out to finish the ceiling patch and that was never done. Overall great quality materials and we love the exterior of our home. Just wish there was complete follow through on all projects.

Edited to add pictures of siding. They really did an excellent job on it!

Ceiling patch was corrected shortly after posting. Great experience all around.

Hunter and Jose, the salespeople, were friendly and informative. They were readily available for questions throughout the process. The work was completed in 3 days and our roof looks fantastic! We finally even have good airflow into the attic

We can’t say enough great things about BN covered they were prompted with their work, keeping us updated on the progress of our door, when we ran into an issue with communication they fixed it and we had no complaints after. Our roof and back door was done by them and we love their work!!! Our front door will be done next with them. It’s like working with family! American made door and material was a huge win for us! Thank you, Zach (project management)Hunter (sales management) Jordan and Brandon for seeing this work through. Hands down great company!!!

Very patient reps that made sure we understood all the options. They helped us get the best price and worked with us financially. The ProVia windows are high quality both in look & in function. Well worth the investment.

Jordan & Preston hooked us up with a great deal on window replacements! They came by after the job was done to confirm everything and gave me true peace if mind.Their crew was friendly, careful, knowledgeable, and did a fantastic job! I love my new windows!!! Great company to do business with👍

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Couldn’t be happier with the way this whole project came together. I was a little nervous early on, after all it can be difficult to find a remodeling company that checks all the boxes. After my initial meeting with Josh and Hunter a couple months ago I felt confident I had found a company that would do right by me and my family.

We have an older home that had aluminum windows and old “interlocking shingle” roof.
We had two companies who came out before BN Covered did but they didn’t even take the time to inspect or really even ask us what we wanted.
Josh and Hunter took the time to thoroughly explain the issues, the solutions and answer all our questions

BN was not the cheapest but also not the most expensive. Turned out to be a great value for the service we received.

Josh and Hunter made it very easy and the entire process was straightforward. We had the financing set up before they left the house that first day, a new roof three weeks later, and these beautiful Amish-made windows shortly after.

Communication was great, the warranties far better than the other companies and they made it something we could afford to do right away, which we needed due to leaks in the roof and the crazy heat blasting from the sun through our very bad windows.

I will be recommending them to my family and would to anyone else in need of some exterior remodeling work. ⭐️⭐️⭐️⭐️⭐️

We used BN to replace 4 residential windows. Andy and Max arrived at exactly the agreed time. They were very friendly and professional. We told them what we wanted and the did not pressure or attempt to upsell. The price of the project was reasonable. The installers arrived at the time they said they would and completed the job in less time than they had estimated. Once finished the windows look great. Andy returned and did his final inspection and now we are done. We will definitely do business with this company again and highly recommend them.

I have been very please with this whole process from start to finish. From the first visit with Joshua G. and Aron who were great at explaining everything and making me feel comfortable with getting my roof replaced due to the serious issues going on with it.
I was so happy with the results of the roof I am getting my siding and doors replaced with them as well.
Can't wait to have the rest done !!!!

Jorell came through and gave a very detailed and thorough inspection. Appreciated his communication and the company helps you out with whatever you need. I've been communicated with Jorell prior to installation with questions and he's been nothing but helpful!

Update: After installation I can't help but be pleased. Gutters came out looking great and it only took about an hour and a half to install. Very professional and efficient.

BN Covered Exteriors representatives Jerrol and Gumaro were very friendly and professional. They took the time to explain the process and to really look our roof over from exterior and from the attic side.
We had our three layers of roofs over our 100 year old house removed which was quite a project. We chose the Certainteed product for our new roof because of the quality, warranty and training they provide for their installers.

Jorell was super easy to work with and very thorough with his inspections. Zach was flexible on when the project was started. Guys showed up when they said they would. Project was completed in two days and the roof looks amazing. Would definitely work with this company again.

My house was in dire need of new siding and so many places tried to pressure my mom into astronimical costs and bad financing.
Not these guys. Everyone we dealt with - from sales, samples, financing, installers, foremen, etc - were amazing. Answered all questions and concerns. They were super respecful of our home, our pets, and were an absolute pleasure to deal with.
Their selections were better warrantied than others we've spoken with and priced better.

Andy was great at explaining everything to us when we started the process of getting new windows. The installation team was so friendly and knowledgeable. We have worked with other installation companies and BN Covered Exteriors is hands down the best we have worked with. Thanks for such a wonderful experience! We LOVE our new windows and will share this with our friends and family. So happy that we upgraded! Love that we can open the windows from the top or bottom. Fancy!

Jordan and Jorell were very nice. Personable and knowledgeable. They were very patient while we went through the door options and made our decision.

Our new doors were installed last week and we love them! They look beautiful! And the front door lets in so much light which is a nice change and the sliding glass door is such good quality! Miguel got both of them installed in one day which is nice compared to what we’ve experienced with other contractors. We would definitely recommend BN Covered Exteriors!

We had our roof replaced and went with BN Covered Exteriors. Andy was very nice and throughly explained the process so we can understand. The roof looks nice and my neighbors complimented how nice it looks. When I first called BN Covered Exterior Missy answered the phone. She was pleasant, and very customer oriented.
They took 2 days to complete our roof.
I definitely will be using them again.
Thanks Marlene and Jazzie