Flooring reviews in Seattle, Washington

Great floors has a wide selection, but DO NOT use them for installation. I hired them to install vinyl plank flooring in our basement and after a miserable experience ended up removing it all and reinstalling it myself.

Our concrete floor had some uneven areas so the installer ground it with an angle grinder without any dust control except a sheet of plastic loosely hanging over the stairway. Our entire house from basement to second floor filled with dust. We have been cleaning for months and still have not eradicated it all. Additionally, the contractor cut a 5” gash in the carpet on our steps and completely scratched the handrails. Next the installer spread leveling concrete and proceeded to walk through it leaving footprints, uneven areas and clumps of unmixed concrete to harden and dry. He assured us he could fix it and set about grinding, again filling the house with dust. After laying the floor planks, they were terribly uneven, flexing, bouncing, and creaking when we would walk on them. I lifted a few to find uneven concrete, chunks of debris, and a few pieces of cardboard wedged under the floor.

We notified Great Floors and our installer returned, took up the floor and set about grinding again. I spent several hours with a carpenter’s level trying to teach the installer how to locate the high and low points in the floor, something he seemed unfamiliar with, as he did not have a straight edge among his tools. When I returned to work, the installer finished installing the planks. Once again, the floor was uneven with high and low areas and air pockets under the planks. The installer told us the floor would settle and the unevenness would disappear. This obviously did not happen. After paying for the poor quality installation, I had to personally take out all the planks, hire a new contractor to grind off the leveling compound (using a dust collection system), and then reinstall the planks myself.

Be advised, Great Floors expects payment in advance of installation. This was a very expensive learning experience. Please don’t make the same mistake I did.

Absolutely do not buy your tiles with Great Floors. They are absolutely terrible. We ordered 3 different tiles from them for our bathroom renovation. For 2 of them, they gave us too much of one color and not enough of the other. For the 3rd tile, they only gave us 1/3 of what we ordered, and they gave us the wrong color. We didn't notice until 1 yr later because our renovation was delayed due to a tree hitting our house during the November 2024 hurricane storm. When we called them (albeit a year after our order so that's on us), they said too bad and offered no help or refunds. Absolutely zero customer service, they stole money from us, and what they did give us was completely wrong.

You're better off ordering from any other supplier. Don't trust these guys - double check on pickup that they actually delivered the right thing if you have to use them.