All reviews for D.A. Burns

Great company to work with! I sent pictures through the internet to see if the service I wanted could be done. Awesome communication to get exactly what I wanted. They cut down a 5x7 area rug that i inherited to 4x6. When I brought the rug in, they made sure that I picked the right binding color for the rug. The result is a gorgeous rug for my home that. I am so pleased that they could alter the rug so that it could be kept in the family.

The company responded quickly, even on a holiday week. Timely arrived, coupled by friendly, professional serviceman is notable.

Note: there is a $250 minimum charge. I had about 10 square feet of wool carpet cleaned following a leak from my hot water tank. So, attention to detail and success on this very small, well defined, three-day-old issue is what I was after.

Sadly, the service did not remove the pale discoloration from the leak, but spread it. A product left in the carpet to amplify the value of the cleaning left the carpet stiff and a bit sticky, which I expect will attract more dust and dirt.

The company immediately offered to make a second trip to re-rinse any residue left by cleansers and take anther pass at the discoloration. It may not be possible to remove that discoloration, but I will post one more time here to let readers know what happens.

The guy was knowledgeable -- identified the fabric on one couch right off and checked the manufacturers' tags on the couches for cleaning instructions which I liked. I was disappointed that he was unable to get out one stain on an arm completely. He cleaned for two solid hours, left the couch cushions positioned to dry quickly and there was no odor. If we did this more often he surely would have been able to get them every speck out but kind of amazing he got them as clean as he did. We have used this company before for rugs -- they're trustworthy.

They did a great job cleaning and the guys who moved our rug out and back in were easy to work with. It was very expensive and I didn't feel like I received above-average service from scheduling staff. I asked if the rug could be delivered on last shift because I wanted my husband home to help move stuff and didn't feel like they were even trying to make that work. At the same time, the party line was that the movers don't help lift heavy things but then they were happy to help. The message from scheduling is not "we want this to be an exceptional experience" but more "this is the way we do it, like it or not."

The work done on my Persian carpet was excellent. However, when I dropped the rug off, no one told me that there is a 3% additional charge for using a credit card to pay. If I had known this, I would have brought a checkbook to write a check when I picked up the rug. Also I did nit receive the advertised 20% discount for in person dropping of and picking up the rug.

The rug cleaning is excellent, but for two years I have been shocked that the minimum price is $250++ whatever size rug you have. I have 5' X 7'.I don't think the person on the phone ever mentions a minimum price. You find out when you get the bill, so mine had about $80 for pick up and delivery over a very short distance!!
I've learned my lesson and next year will get help to put my rug in the car and deliver it to the cleaning warehouse.

My family has been using D.A. Burns services since the 60’s and never has had a problem, until recently, the last 2-3 years. My wife tried 3 separate times with all different rugs as we have many, many of our silk rugs were completely destroyed as far as the feel goes and the overall look and pop to the color. My wife mentioned that her customer service experience was not great, employees were unknowledgeable and rude, seeming like they didn’t want to deal with her. After that interaction, we continued on thinking everybody has bad days. The next time we brought in rugs, my wife specified to managers her concerns on each and every rug, she was told they will be taken care of and she should have no worries, but told me the managers seemed to have the same attitude as the customer service employees. Prior to these experiences, we have used D.A. Burns many times and been more satisfied, never a complaint. My wife is optimistic and tried not one or two times but three and felt all three experiences were equivalent as far as lack of knowledge, poor customer service, and rude managers.

We will not be continuing any services with D.A. Burns and we will not recommend them to any one. Do not go here, they care about the money in your pocket, not you.

This review is following an email from D.A. Burns to write a review. Since my review is negative, I did reach out to them first as I wanted to give them the opportunity to reply but I did not receive a response.
I had two large area rugs cleaned in December and they already look dingy. The rugs were bought in 2022 and this was the first professional cleaning for them. They came back feeling as if the cleaning had spread out the nap of the fibers and now, only 3 months after the cleaning, the rugs look dingy and the fibers are flattened. I was concerned about adding the carpet stain protectant but it was already over $400 just to have two area rugs cleaned and I was concerned about it being toxic. I wish I would have added it since I have read that it "repels spills and prevents dirt from bonding to fibers, making cleaning easier and it acts as a sacrificial layer that extends carpet life." I wish D. A. Burns would have explained this to me.
I took another chance and had two more smaller area rugs cleaned a few weeks ago and I did pay extra for the stain treatment. I have not put them down yet. Unfortunately, I can see through the plastic they are wrapped in that the backside of the carpet is dirty and that is not good. I did reach out to D.A. Burns before making this post but I did not get a reply.