Reviews of local pros in Seattle, Washington

Where do I begin... the lying, the price gouging, refusing to complete agreed upon and paid for work, the slimy selling tactics the repair man used... I almost don’t know how to word this review, but let me try. I will try and keep this short as there is a lot to say. I am going to try and keep this without emotions so you can just plainly see how horrible this company is, but know that I have had 6 hours to calm down and write this review.

It started with a phone call to the either pleasant yet dim witted OR misinformed receptionist who quoted $100 for a diagnostic on the air conditioning unit.

Fast forward to the “repair” technician arriving who charged $150 with no reasoning or explanation for the increased charge. (I put the “repair” in quotes as this guys OBVIOUSLY more of a sales person than an actual repair technician, and I’ll explain more in a minute)

The guy arrives on location and took approximately 20 minutes to deliver a quote of over $6,000... When questioned on the price he listed about 7 different items that he dreamed needing to be replaced. With one of the charges over $1000 just to drain the AC units to pull a part out and not replace it, but to simply clean it.

With the top of the unit uncovered you can clearly see simply some dog hair that had collected over the span of 12 years. (Now at this point some words have been had with the technician and lets just say he realized he was not dealing with a sucker, like he had assumed he was)

After removing the dog hair the AC unit started back up and started cooling the house down. That work cost $1000! (Now don’t get me wrong I get that speciality jobs have a fee, but $1,000 to pull the cover off and clean out some dog hair seems, I don’t know, but a bit high...)

This is where it gets fun, the technician then claimed that after further inspection the AC unit was going to need an additional $2,000 worth of repairs, despite it being back online and fully functional as it had cooled down the entire house by this point. (More words said, I’ll let you picture the tone of that conversation) so that puts the total quite around $8,000. (Ps the unit was still working and running at this point when he said that...)

Now here is where the real fun starts, the technician was overheard on the phone talking to someone who was continually coaching them on what to say to try and “close the sale” of over $8,000 worth or repairs. (I see nothing wrong with spying on someone working in your home) this a quote from what he was heard saying “I’m sorry man, I tried everything I even tried scaring them but they won’t budge”

But wait, it gets better... when the $8,000 quote was denied, he refused to finish the already paid for and agreed upon work of cleaning out the top filter of all the dog hair and replacement of a small capacitor ( a small cylinder part on a mother board that did need to be replaced, a quick google will show you more on what they do.)

Now at this point he is not working, so a phone call was made to the office and within minutes he completed the work and left.

Now, I’ll let you decide if you want to work with this company.... I’m still debating if a BBB (Better Business Bureau) complaint needs to be filed, not due to anger, but for those who are not as informed and fall for this bull.

Excellent customer service and fast results. Heating & Air Conditioning Seattle handled our AC issue the same day we called. They really care about doing a good job. Highly recommended for reliable HVAC work.

Heating & Air Conditioning Seattle came through when our heat went out unexpectedly. Their technician arrived on time, worked efficiently, and explained the repair clearly. Very professional and honest service at a reasonable cost. I highly recommend Heating & Air Conditioning Seattle for all heating system repairs and maintenance.

Bel Red came out today to do a through clean of my vents. Part way through the cleaning we realized their vacuum was spewing all the dirt from the vents into our house. All over all furniture and floors. The technician said the vacuum was broken and went back to the shop for another vacuum, which took 1.5 hours. In the meantime I spoke to the office and requested that the clean all the dirt and dust they spewed around my house. I got a text that they would get back to me. Technician arrived with new vacuum but required that I pay full cost of service upon completion. I told him I would hold back a percentage until the house cleaners showed up, at which point I would pay the balance. The declined and left with their equipment. Management has not contacted to set up a house cleaner as of yet.

Heating & Air Conditioning Seattle exceeded expectations with their heating service. The technician arrived promptly, repaired our heater efficiently, and explained everything clearly. He was courteous and professional. The pricing was fair, and the service was outstanding.

Brent and Mike did an excellent job replacing our 1970s gas furnace in our old craftsman home. They did all the research to find us the best deal on the right furnace for our home. They were quick, friendly and competitively priced.
They even follow up a few months later the make sure that everything was satisfactory. I Very impressed and I would highly recommend them to friends and family. Thank you!!

They were on time and the pricing was super fair. very professional and clean work.

Fantastic experience! From beginning to end. Clear communication, respectful and friendly, up front pricing, to leaving a clean work site and a happy satisfied customer. Would recommend 100%

Thanks for the great straight forward service. The installation looks and feels great!

I just called Brent and Mike and they spent the time on the phone with me to diagnose my problem and advise me as much as possible over the phone. This is totally different from the company that actually installed my unit (zero help, terrible availability, no empathy). I will definitely be using this company in the future for the upgrade. Thank you so much, Cloud 9.

Cloud 9 came to the island which was disliked by most companies and gave me a realistic Approach to what I wanted for my house. They Informed me of all the rebates that I was able to obtain and helped me apply them to the final bill. The instilation was 2 days Mayne 1 because the second say seemed to be mostly cleanup. I am so happy now. My environment in my house is perfect.

Cloud 9 Heat & Air is amazing to work with. Their knowledge of HVAC made it easy for my wife and me to know what we were getting and I am looking forward to hiring them for another project. Thank you Mike!

My husband and I moved to Winthrop Wa to retire and spend a few years enjoying the year round sports activities. We bought a 10 year old house with a ducted HVAC. Last year we needed to replace it and we wanted the best brand due to extreme weather seasons. We chose the Advanced Mitsubishi h2i ducted system. Brent and Mike installed our new system and they were very knowledgeable and professional and answered all of our questions. The system is whisper quiet and we are comfortable year round. I highly recommend them.

Cloud 9 Heating and Air are everything you look for in a great HVAC company. Competitive quote, great equipment and extremely timely. Mike and Brent were great to work with, could not recommend them enough!

Mike at Cloud 9 is the best! Highly recommended! Mike is highly knowledgeable regarding all things heat and air and can help advise on the best equipment for your project and/or suggest and preform service when it makes sense. In addition, he’s a great guy and cares about providing top tier service. 👍👍 All day long!

There needs to be a rating higher than 5 stars for the kind of excellence that Cloud9 displayed. They were friendly, knowledgeable, and completely professional from the initial call and throughout the entire process. As a Marine Corps veteran who’s known to hold high standards and expectations, I couldn’t be happier with the Cloud9 crew. They have my approval and full recommendation any time. Thank you & great job guys!

It was a great smooth experience starting from getting quotes to the job completion. Brent, and Mike were easy to communicate with and understood how we would like the installation done. Mike came up with some good recommendations which we really appreciated. We are ready for summer. Thank you Mike, Brent and Ryan.

Cloud 9 Surpassed my expectations by a long shot. I was very loyal to another HVAC company, which we used for multiple repairs and new installations over the last few years in various houses. Their prices started increasing significantly, and the service was changing, so I sought a new company. Boy, was I pleased that I did. Mike at Cloud 9 was AMAZING. He helped us navigate some issues that came up with the first install the other company did (that the other company could and would not explain). We ended up using Cloud 9 for the second portion of our installation. Their prices were WAY better, they found rebates I didn't know existed, and the service was top-notch. These guys don't cut corners. It's a small company, all of their employees are REALLY experienced and the service was amazing. Before you get estimates from all the other big guys in the neighborhood, I'd definitely give Cloud 9 a shout; they won't disappoint!

Great team! Great Service! Great Price! I couldn’t be happy with my heat pump install by Cloud 9. Do not hesitate to use them for all your heat and HVAC needs!

I had a great experience working with Brent at Cloud 9 during the quote process. He was incredibly honest, flexible, and truly focused on finding the best solution for our needs rather than just making a sale. He took the time to explain my options and answer my questions to ensure we understood what would work best for our home at the right price!

Brent and his crew of installers, Mike and Ryan, were exceptional in their work replacing our oil furnace with a Mitsubishi Heat Pump system. Brent was highly communicative, transparent and honest. Mike and Ryan were personal and professional and made the install process seem like easy work. I highly recommend Cloud 9 to anyone looking for HVAc services and I will definitely use them again in the future.