Reviews of local pros in Seattle, Washington

Evergreen always does a great job with my HVAC needs. They are on time, reasonably priced and knowledgeable. Ask for AJ - he’s awesome.

Furnace sputtered during cold snap so called Evergreen Home Heating and
Energy emergency. Tech arrived within hour, cleaned vents clogged with dust and swapped
filter without extras. Explained efficiency dips from damp air here, cost fair for after-hours.

Initially paid for a diagnostic fee ($400+) for the technician to tell us our system has a leak. We scheduled a leak repair for them to come back and say they actually can't repair it and have to just replace the whole unit even though they charged us for the leak search and repair still ($700+). Felt very dishonest and would not recommend

Brandon was exceptional in every way. So friendly and knowledgeable. He quickly ruled out the possible factors causing the issue with our heat pump, and communicated a clear plan of action for solving the issue.

Initial interaction with first technician was mediocre. Notified Evergreen and they sent out another tech (Brandon) who was on point, nice and professional. He inspected initial work, made some corrections, apologized for the situation and that it would be looked into. Evergreen did the right thing and refunded us for the initial issue. I would use them again.

This is a hard and frustrating review to write as I see how many five star reviews Evergreeen Home Heating and Energy has. That is why I picked them over Greenwood who did a fine job on my previous house, and none of what they did failed or needed repair in the years we stayed at that house.

In 2022 we had a brand new Mitsubishi outdoor unit and air handler installed to the tune of $18,821.94. Big splurge for us. We are just school teachers. I was told by the salesman, "You won't even have to think about this thing for ten years" The older one that came with the house we moved to was working fine and cooled awesomely, but I was trying to avoid the older unit dying all of a sudden and being in a sort of fire drill situation of needing to replace it suddenly. So based on reviews and the salesman's persuasiveness, we loaded in before we needed to.

So far this dang thing has cost me $3560.31 in repair bills to keep it working. A tad humiliating. The unit only being three years old, it's like the bid should have been $23k, you know? The thing is that I'm told the refrigerant keeps leaking out of faulty seals.

We also pay to be part of their club. There is some cute name for the club. It basically means you are paying for the privilege to get appointments to have your system worked on and maintained if they installed it, and the ability to call their after hours emergency line, from which I've heard nothing for two days of calling since this most recent leak got so bad the system is essentially a glorified fan currently.

This three year $3560.31 cost to keep a brand new 'bullet proof' and energy efficient system functioning would have been higher, but the first time the refrigerant leaked out, after much debating back and fourth, the manager decided to warranty it. Their first move was to charge me for it. I don't t want to totally diminish the gesture on his part, but the gesture only came after I pleaded the sense of my case up the chain. I find it the decent move since the thing was so dang new.

I just don't understand how someone there doesn't say, "This is odd, mediocre, and unacceptable and we're going to solve this for/with you" That hasn't happened yet, and I just had to call their emergency line as the refrigerant has leaked out again (haven’t heard back from them in two days so far), and the system isn't blowing very cold air or very warm air (this is the cycle when the refrigerant leaks out). So my three yer $3560.31 cost to keep this thing flying right is probably about to go up. Instead of spending nearly 20k to ‘not think about’ this system for ten years, we’ve had to think and stress about it a lot for three years, but/and pay through the dang nose to do so. Crikey.

I fully believe all the five star reviews are valid. And all their techs (I've seen a few at this point) are always nice, and sound knowledgeable. Every tech who has came to the house to diagnose why the last person's sealing job hasn't held has thought they've sorted it out.

I think if you get a typical product and install from them it'll be great. Most of the time it seems like they do a rad job from the beginning and you're good to go, which matches the reputation of these systems and Evergreen.

I'm indulging a speculation here, but Evergreen may have an area of growth for the rare times they need to make something right when the install and product isn't executed well straight away. Which given reviews of their team and the reputation that Mitsubishi units enjoy, is probably rare for them.

Our product and/or install has been a bit cursed, and no one is helping us solve this (I believe this is a fully solvable situation), although they are super duper polite and articulate as they come back out and shrug at the mystery of it all and then send us another invoice.

Evergreen installed our system a few years ago and had been maintaining it ever since. I just had a routine annual cleaning some by Tristan, who was kind and competent, communicating when he was arriving and working quickly.

I've been an Evergreen customer for installing and maintaining my gas furnace for many years. Today Cody came for an annual check-up and maintenance for my furnace, which is 13 years old and out of warantee. He did a terrific job explaining things and took several steps to help extend the life of the furnace. He exceeded my expectations.

Super easy to schedule, was able to get an appointment for the next day. Technician Tristan was great. Friendly, on-time, got the job done right. However, replacement part ended up being twice as much as was quoted by the office when I called to schedule the day before. Not sure where the mix-up was, Evergreen installed the system originally so they should have known what part was needed. Felt like a bait and switch, but I paid it anyways since it needed to get done. I was already paying the $200 diagnostic for them just to come out and tell me what I already knew was broken. There has to be a better way.

The company that originally installed my gas furnace told me it needed to be replaced at just 11 years old. When it started acting up, I had four different HVAC companies come out for replacement quotes. Evergreen was the only one that took a different approach. Justin explained that it might be possible to repair and tune the furnace instead, that might give it another 5–10 years of life. When the furnace eventually stopped working, Kody came out, identified the failed part, replaced it, and now it’s running perfectly. We’ll be scheduling a tune-up soon. I really appreciate that Evergreen didn’t try to push a replacement like the others—they focused on an honest, cost-effective solution.

This company relies on AI and is not truly available 24/7. They sent a technician to my home who was unable to fix my issue, yet claimed it had been addressed. I called back immediately, and their AI bot booked me a new appointment that evening. The technician never showed. I called again over the course of the next two days, with no resolution. I received multiples text threads over the course of the two days stating that my concern had been escalated to the "on call manager," who never called. Today I spoke with the company and they said that there is no one in the office over the weekend! Despite my horrible experience, they refused to refund the cost of the "service." Take your business elsewhere!!!

Leaving my honest experience here. I reached out to Evergreen to collect a quote for ductless heating and cooling system replacement. The estimator understood the scope and timeline that I was looking for and proceeded to give me many reasons/excuses on why it would take their company longer to install and that they couldn't match the warranties provided from their competition. All that to say, their quote came in higher and questionable warranty that made me go with a different contractor.

Had my furnace's annual checkup via the VIP plan. I paid in advance last year for service issues the following year including an inspection/check up. This year Tristan came out and verified proper operations, wear and tear, CO2 emissions, and replaced and recycled our old filter. He was prompt, efficient, friendly, and knowledgeable. Had this service for over 7 years, I believe. Did not renew for the first time because the cost more than doubled. It could be worth it but I'll take my chances...

Always excellent experience - service tech Tristan was efficient and professional on a recent routine maintenance. Victoria, Heather, and Denise always cheerful and polite in scheduling regular and emergency appointments, and Evergreen checks in after appointments to make sure everything is okay and answer any questions; Mark handled this for our latest service.

This review is specifically for whoever decides to use AI agents. Our heat went out Friday night and on Saturday morning I talked to an "agent" who booked us an appointment for Monday. Monday morning the human agent calls to tell me that the AI booked me for a time slot they didn't have, and I didn't have an appointment. What a treat for me!

The humans I worked with here were wonderful. The agent was sympathetic and tried to get me in as soon as they could. We eventually got a technician sent out and he was great. But this whole experience is marred by this terrible AI agent. An answering machine would have been better customer service.

You all just let me know when you ditch the AI garbage and I'll update my review.

I have been using Evergreen Home Heating and Energy for years. They have always been professional, pleasant and dependable. Recently their technician AJ De Luna came out to repair our furnace and did a great job.
I will continue using them.

First time customer for a service call. I called based on reviews from the West Seattle Blog. Both of my technicians Will, and Nick (in training) were professional and skilled. I'm one of those people that likes to tinker and Will was comfortable answering my questions. For my service, I thought the pricing was transparent and fair. I recommend and will use them again. Also, it was very easy to schedule. They use an AI schedueler when the office is closed so I had no issues trying to schedule on Sunday for next available appointment when my furnace unexpectedly tried to keel over.

I received 4 quotes to search for and repair our leaking ductless mini split system, installed by another company 5 years ago.

Evergreen’s flat rate bid was the best value. I was so impressed with the technician Erin’s thoroughness, knowledge, and ethics that I requested them for the repair the following week.

Erin described to me in detail the proper search and repair process, conveying an unmistakable sense of pride in doing that job correctly.

Erin inspected and tightened every fitting. Quickly they found the leak source: a crushed 1/4” indoor unit fitting. While they were very diplomatic about it, this was an obvious installation error (again, not Evergreen’s install).

With that fitting repaired, our system passed the pressure and vacuum checks. After recharging the refrigerant, our system performs better than ever.

Consider this an unequivocal endorsement for Erin and Evergreen.