Home Services reviews in Spokane Valley, Washington

Great service. Friendly staff.

They do great work.

Quick, efficient and cheaper than most places!

WILL NEVER USE THEM AGAIN. GOOD TECH PEOPLE BUT BAD OFFICE AND SCHEDULING ISSUES FOR THE SECOND CONSECUTIVE YEAR. I HAVE TO ADMIT THEY STAND BEHIND THEIR WORK---SEVERAL YEARS AGO THEIR BAD BLOWOUT CAUSED SOME DAMAGE WHICH THEY REPAIRED AFTER SOME WRANGLING WITH THE OWNER

Website says they do sprinkler installation, but they are not doing them. I emailed, no response. When I called to ask, they were short and said they are not doing them this year. They should at least update their website.

This has been a ridiculous experience, I’ve been reaching out to the company for 3 weeks now wanting to discuss my warranty with my lawn (that came in obscenely patchy) very patient all I wanted was a phone call to discuss what I needed to do and if any warranty covered it and if not I was going to hire them to fix it as well as potentially my back yard

After 3 weeks And multiple voicemails to the rep as well as the owner I have yet to hear from anyone

I completely understand why the construction company Viking Dropped them as their landscaper

They get 3 stars because the ONLY good thing about this company is the only technician, Don. Everyone in the office is lazy, rude, unresponsive, and unorganized.

I sent you guy's a message via facebook messenger in regards to the man who came bye and turned on my moms sprinkles and never received a response. My mom, the customer, and i talked about the treatment by the employee after he left and we were both surprised by what he said to us.You guys never responded until now. Since now the rating is public.

Put in the lawn in my sister in laws new home in Post Falls. It's in a development by Viking Homes.
They sprayed Hydro Seed on the existing lot without cleaning it up or putting top soil down.
It's covered with rocks and a piece of concrete the size of a basketball. They won't do anything about it. Do not use these people. They do a terrible job and won't warranty their work.

Very unprofessional you don't get paid drive time even though your in a company truck driving to an from locations. Foreman did not accurately record my work times so when you gotta go back to the shop you gotta make sure you go check an see if they haven't clocked you out so while your taking their class an setting up a truck your not off the clock doing it for free.

Talked with Angela about finding a junction box and she was not forth coming in help or information. I had to drag it out of her.
Mike
Had the system installed 20 years ago and was very good job of install and help. Now not so much.
Mike

Dew drop staff turned my backyard from rocks and weeds to beautiful green lawn in 1 day for a very fair price. They were professional and timely. Will definately use them again. Thanks! Daniel Butcher

He was super nice and informative + gave an easy run down of our new system + helped us find hidden sprinklers we thought were flooded so ended up saving us money!

DewDrop put in my back yard (sod and sprinkler system). The back corner 25% of my lawn started flooding the very first month. When I called them, they sent someone out who said I was watering too much. They turned my watering times down and the lawn died. Except for the back section that was still so flooded that you'd get muddy just walking over there. The next year I powered the system up but did not start watering my lawn. The back section flooded! With DewDrop you can have a swamp with green grass all year long, or half your lawn dead and the other just very soggy. Neither are great. I'm ready to rip it out! They also put in a paver patio, and they did a really Great job with that. They were also very accommodating when I added that at the very last minute. For that they get 1 star. P.S. I don't know what sod they use, but I got some sod from a place on Dishman Mica to use in a couple areas. That sod is WAY better than whatever DewDrop gave me.
Hope this helps! P.S.S. There actual rating if you take an average of there reviews (1+5+5+1+2+1+5) = 20. Divide that by the number of reviews (7) = 2.85 stars. Don't know how google gets three and a half! If they were actually willing to take responsibility for their work and fix this botched job, I would say: "after several years of being frustrated with my sprinklers, DewDrop fixed my sprinklers and my law no longer floods!" Because you're reading this you should take stock that they don't stand behind their work.

After moving into our new Viking home and having several lawn issues---Dew Drop has not only corrected all issues, but has shown outstanding customer service. This company rectified our unsatisfactory lawn and explained why these issues plagued us . I am happy to say that I will be recommending this company and look forward to doing future business with them.

Technician that came out to blow out my Sprinklers was rude I told him to get off my property and cancel my service -- company still billed me. Had to call office and explain several times that no service was conducted. Will not call again or recommend to anyone.

We had winterization services performed as a package that included spring startup the following spring, according to the technician and included a discount, whether it was veteran or package sign-up. NICOLE, whom works in the office, did not provide a courteous or professional interaction over the phone, said that we did not pay for that service, tried to sign us up for a new service and after NOT allowing me to work with somebody else, or the technician whom apparently quit, rudely told me to find someone else and hung up on me. I will not use this company ever again and I hope that you don't either.

Contacted them about coming out and explaining to me what to do with my sprinklers system. Spent about a 1 hr out there. Fixed some leaking pipes. Gave me the suggestions on what sprinklers to install and why. He was great with my son. If i have any problems again. Im going to call them again for sure. Once again. Thank you.

Dew Drop did the irrigation and hydro seeding for our house as part of a new house build. They totally skipped one section of the yard and the part that did spray didn't come in. We were told they would respray in the spring but when I contacted them they were not pleasant and didn't want to respray. They told me it was my fault because my neighbors yard looked great and mine didn't My neighbors yard looked so bad he decided he would just sod it and not deal with Dew Drop but that's what they compared my yard to. They finally said they would be out in a couple weeks but never showed up. I got fed up and reseeded the yard myself.

Amazing detail is put into their service. They know what they are doing! Most sprinkler guys walk my lawn, turn on my sprinklers, charge me a fortune and do nothing and say, everything's fine. These guys go through everything and give a detailed report, make minor adjustments along the way.

I called about having sprinkler systems installed on two properties. I called back twice afterwards to see if I was on the estimator's schedule as I had not heard back. It's been three weeks and no call. I called today to have my name removed from the estimator's list of possible installs so that maybe others would get their estimates in a more timely manner. That's just poor business.