Home Services reviews in Spokane, Washington

Alaura and Marco did a great job cleaning our home. They are professional, friendly and efficient. I gave monthly house cleaning to my wife as a Christmas gift last year. I know, not very romantic, but she LOVES having the Cleaning Authority Teams clean our home.

Jana and her team have been doing our house for quite a while. Everything is done right and we are so pleased with the work and the workers.
Life really is too short to clean your own house.

As usual, the team was on time and ready to work. They did the job in a most efficient and quick manner. The cleaning job was excellent. I highly recommend this crew.

Charged $436 for an incomplete and low effort cleaning job.

I needed a move out clean and called to book an apt, the worker on the line told me to book through the website but the website didn’t have a move out option so I booked a one time cleaning. I called afterwards and told two separate employees that it was a move out clean and I needed the house cleaned thoroughly. I went over everything that was expected to be cleaned and even triple checked with the employee that the cabinets and drawers would be cleaned. I emphasized the importance of the job being done well and that I needed to know everything that wouldn’t be done so I could clean it before hand since the buyers of the home would be coming by when they were done.

When I walked through the house after the buyers didn’t sign (the house agreement was that the home would be professionally cleaned) I found the following; bathroom cabinets untouched, kitchen cabinets cleaned halfway, piles of dirt and garbage throughout the upstairs, incomplete mop job in some areas, un-mopped areas in others, kitchen drawers untouched, under the sink untouched, laundry room floor untouched. There was mouse droppings in the kitchen that were left behind as well. However when I talked to Tabitha she informed me that they don’t clean up rodent droppings and that they sent a disclaimer going over that. But the disclaimer doesn’t specifically state anything about rodent droppings it says that the cleaners won’t clean feces outside of the toilet which I took as talking about human feces.

Some of the excuses Tabitha gave me to the poor cleaning job did make sense, for example I can understand why a cleaner wouldn’t want to clean rodent droppings or if a house is really dirty you may need to come back to finish the job another day. However communication should have been way better, they need to be more clear in their disclaimer or call and inform ahead of time that they can’t do the job in one session or maybe when they found the droppings call to say they can’t clean that. So adjustments can be made. Other excuses made no sense to me, like the floors not being mopped because the wood wasn’t sealed, but the wood is sealed and that doesn’t cover the vinyl in the kitchen or tile in the laundry room. Or saying that I never informed anyone it was a move out clean when I had talked to two different people. And then of course no explanation for the missed stains, missed shelves, missed cabinets, dirt piles, or random garbage.

The best resolution to this issue Tabitha could come up with was a $40 refund for the cabinets not being done. I know the company has multiple different cleaners so maybe a different team could do a better job but for me I just spent 436 dollars to have so much I had to clean myself. Wouldn’t recommend Team 19 Krysten and Cassie as cleaners or The Cleaning Authority as a company to manage professional and high quality services. Don’t roll the dice find a better company.

Very pleased with the cleaning done by Misty and Relic! This was a one time clean as we are getting ready to sell our home and it was exactly what we needed. If we weren’t moving we would likely continue to use The Cleaning Authority regularly. It truly is such a treat to have our house looking great and something off of our plate during a busy time. Would definitely recommend TCA and I felt the price was reasonable. Misty and Relic were lovely, very friendly and they did a fantastic job.

Jenn , Marco and Carly came today! This team was phenomenal! Great attention to every detail! They went right to work and cleaned my house thoroughly! I love the fact that they give me a list of areas that get special attention and treatment! The house looks and smells amazing when they are through! Great job , guys ! Very personable and professional! Job well done ❣️

These guys are amazing! I needed a cleaner for a flip I finished and they really left it sparkling! Highly recommended and fair pricing. Can’t wait to use these guys again!

Empire Cleaning Services is so reliable and so fast I love their instant priced estimator that leads you right to the schedule so I can sign up from literally my bed. I got a deep cleaning, A carpet cleaning and my exterior windows cleaned. I had a special request about cleaning the underside of my cabinets and vacuuming behind my master bed that I had pulled forward for them.

Top company

Awesome boss lady really respectful

Great company Brianna is a great worker

So brianna is a great cleaner she is so great at cleaning!

Marie and Danika always do a great job.

Great company. Brianna does an amazing job.

Great company and people. Brianna and Kayla do a great job.

Marie does a great job and timely and she's very friendly

Very professional individuals, on time, punctual. Exceptionally clean service. Will continue to use this firm with my future projects.

Brianna, Taylor, and Kelsie are great workers. Grateful for all of them!!

Shala and Taytum Did a great job cleaning my house and picking up and organizing things. Highly recommend.

Empire Cleaning Services did an Amazing job on my office! Would recommend them to anyone!!!!!

Great gals! Excellent work ethic. Always on time and they keep our office sparkly clean!