HVAC reviews in Sumner, Washington

Had this company out to my 1912 Craftsman in Tacoma a few weeks ago. Kyle specifically, and his crew arrived on time and were cleanly and polite. They did a great job quickly and efficiently. Most striking was Kyle's honesty about what services I did and did not need for my two chimneys. Honesty wins me over as a repeat customer and I will be sticking with The Chimney Specialists in the future for that reason.

Toby and Isaac arrived earlier than expected (they called ahead to make sure that was OK). They were friendly, knowledgeable and professional. I had someone from another company come out last week and quote me over 3 times the amount advertised after they did their “inspection” so I called The Chimney Specialists to get a second opinion. Toby explained everything very well and pointed out some issues that need to be addressed in the future. He got my fireplace and chimney cleaned and safe to use for the quoted price. Beware of companies that do the bait and switch! Call The Chimney Specialists instead! They were GREAT!!

Excellent experience with The Chimney Specialists. Arrived on time and did a very professional job cleaning our chimney which badly needed it. Bonus points for making a minor repair to the fire screen which I was unable to do myself. Provided a recommendation for routine cleaning based on frequency of use. Tip: don’t wait until fall to schedule!

I couldn't be more pleased. After 50 years of cleaning my own wood stove, I figured my time on roofs is over. Lenny and Isaac were all I could have hoped for. They not only did a better job than I could have ever done on the wood stove, they also checked out another fireplace chimney and tried to find a mason willing to repair separating stone. When they hit a couple of dead ends they gave me a excellent resource for finding a mason.

Our old/original 1962 chimney leaked. There were loose bricks, missing mortar, the crown was cracked. And now it leaks no more! The guys showed up and in 3 days we had a beautiful new chimney. It took 3 days because the first day they had to stop because of thunder and lighting. The guys did a fantastic job! Their cleanup was immaculate. You couldn’t even tell they were there! Now when it’s pouring down rain outside it’s not leaking inside! Very pleased with the service we received and highly recommend The Chimney Specialists.

Absolutely the best in every way (responsive, efficient, professional, cooperative)! Had a least a dozen before them with leaks appearing within months of purported repairs. Chimney Specialists came in, diagnosed what was needed and their crews so very enjoyable to work with. Chimney looks tight and (finally) right after all these years. Would recommend without any reservations whatsoever!!!

Our landlord set this cleaning up for us, but we were so impressed by them! Communicative, easy to schedule with, efficient, and really informative about how to keep our chimney in good shape! Definitely recommend!

Straight forward honest people.

I booked cleaning for 2 chimneys for my home i just purchased. Techs arrived and immediately advised only 1 chimney needed cleaning. They could have easily just cleaned both and i would have not known better.

I will be using them again. Thank you!

Love these guys. Best there is.

More reasonably priced. But really dont want to help you, they have too much business. If you need response don't waste your time here. Some techs here dont want to work they only complain. Ask for the older guy he is good.

Dude, driving one of the vans completely cut me off I almost hit him and he had the nerve to flip me off for cutting me off. I’d say poor poor attitude. I wouldn’t trust these people to work on my house. FYI to the guy that was driving this van you just made the company look very unprofessional.

One of the worst experiences with dealing with proper care of the Stripmall I own. Had many issues with our Hvac’s that are old but were supposedly being services and maintained on a yearly contract. Finally had someone else from a different company go check on the Hvac’s and found nothing was maintained or communicated properly.
I thought we had worked out how to be compensated for paying money for services that were not rendered appropriately and they were apologetic. I agreed to keep using them and was hoping it would be different. It was not. Two more machines wouldn’t work after about 60 days of resolving things they said they had fixed. And i had to pay other companies to bring the machines back to working condition. Then still had to pay them for past work.
The owner finally contacted me and was dismissive, very unfriendly and had no idea of their past history with me. She said go somewhere else and had no interest in talking with me unless i paid for the work that i was trying to tell her was not finished.

Dear Costco;

I am and continue to be extremely pleased with Costco and the way it does business. So I was disappointed and expected more of the same customer care from the service providers you partner with for contracted work. We recently requested an in-home consultation from MM Comfort Systems, your partner for heating and air condition installation. I received a notice from Costco stating someone would contact us within 24 to 48 hours to schedule an appointment. It took MM Comfort Systems 5-7 days to call us to schedule the appointment for May 24, 2023.

Brandon Roberson, the Comfort Consultant, arrived later than expected. However, he did text to say his previous appointment was running over. Brandon was very personal, and I explained that our city had a noise restriction. We asked him to check with the city of Tukwila to find out the distance needed from our neighbor's home to install the unit. Brandon informed us that he would speak with our local city and reply back to us by Monday.

Six days passed, and I had not heard anything from Brandon. I sent a text, and I emailed Brandon requesting an update. I received No response! I called the company office for MM Comfort Systems and asked to speak with the manager. I was informed that "the manager was at a conference and was unavailable by phone." I gave all of my information to the person on the phone, who assured me that the current way I was being treated was not typical of how they do business. She informed me that she would speak with Brandon and get me an estimate by the end of the day.

We received our estimate on June 7, 2023, after I called Brandon's cell phone, which continued to go to voicemail or disconnect. I eventually received the text. "Hi, I'm in a meeting, can I please call you back in 20-30 Manav", to which I responded yes. I waited over an hour and a half, then called again. I then received the following text, "Hi, I'm just getting finishing up now. I'm in a bad service area gonna get stopped in just a moment and check and see what's going on. I'll make sure you have the proposal within 15 mins."

Next text: "Hi Allen, looks like the email was sent to the al back on the 24th. Could it have possibly hit your spam folder? Next text:
Getting ready to resend it now, gonna revise it to add an additional discount for you. Next text:Getting ready to resend it now, gonna revise it to add an additional discount for you. Next text:I just sent it can you please confirm ifviou received it? My response: Yes I did.

Next text:Let me know if you have any questions or if you want to get on the schedule. If you decide to work with us I’ll try to pull some stings and get you installed in the next couple weeks.
How easy would it have been at this moment to call and talk with me about any question I might have?

My text: Did you call the City of Tukwila?

Never once did Brandon or the manager of MM Comfort Systems reach out to us when we requested a call. I ask Brandon to call us numerous times to discuss where we wanted the unit to be located. We never heard from anyone in the company. When we looked online at the reviews their company received I would agree with them 100%. Well over 85% for the response is negative about their customer service and follow up.

It took thirteen days to get an estimate. that I am not even confident would work due to city ordinance. Unfortunately, due to the lack of follow up, call back, and customer service, we will never know. We wanted to purchase our home air conditioner from Costco because we love what it stands for and the way it handles its business and customers. We hope that you will find a new partner in Seattle soon.

Very disheartened members
Allen Mosley

Comfort Mech. company was hired to complete quarter maintenance through out our NHSTC club buildings for the 2018 yr. I have not seen any tech onsite since Jan. 2018, when I went and checked filters on all the units I found that no maintenance was done since January 2018 but we have been getting billed quarterly for maint. work that was never completed. When I called to discuss with service manager she was busy and the front desk lady could not believe that I was calling about invoice from the previous year and wanted to know why, my reply is why should I pay your company for work that was never completed per contract and NHSTC club should be reimbursed.

Great service

Great company

Driver pulling almost ran me off road

Great company with great service

Have an aggressive driver out there. #117

They are coming Thursday to fix my oil heater

Devin and Michael were very professional installers.