HVAC reviews in Sumner, Washington

We had A/C added to our existing central heating system. Every step of the process, from initial visit for estimate to finish up from install, went smoothly and efficiently. Great job! We're enjoying it!

I’m writing about a phone clerk named Loretta. She is unprofessional and rude; she spoke over me, constantly interrupted, she was sarcastic and then she started laughing maniacally before hanging up on me (without confirming my appointment.) I called to make my appointment for annual maintenance, as I bought a plan with this company over 10 years ago and they were late in calling me to set this up (They should have called me in November or December to arrange). Within the first few minutes of the call, Loretta became verbally combative when all I was trying to do was schedule an appointment!

Loretta has lots of excuses for why things aren’t done in a timely manner. I also mistakenly (apparently) tried to get a better explanation re: why the filters are no longer provided (they were supposed to be included free of charge after I paid into this plan for 10 years) but right at the 10 year mark they decided not to honor this. It was hard to get resolution or information or even set an appointment because Loretta was so out-of-control. She also apparently felt that it was explained adequately to me the year before (which it obviously wasn't or I wouldn't be asking for more information) and then she tried to hard sell me the filters that were initially supposed to be included with the maintenance at a cost 3x market value. I looked it up. They cost about $5 online; she wanted to charge me $15 a piece.

I asked to speak with her supervisor that day; she claimed she wouldn't return until the following Monday (it was a Friday). I called on Monday to speak with her supervisor, Beth, about Loretta's highly erratic and concerning behavior. Beth immediately started out accusing me of mistreating her "employees" without listening to me first or asking me what the call was regarding. First of all, I only spoke to Loretta. Second of all, I was calling to alert Beth to Loretta's unprofessionalism, which she NEVER agreed to address in any way. I was shocked when Beth tried to turn this around and and accuse me of wrong doing! Then she made some menacing statement about making notes about me in their system! Beth was not impartial at all, nor did she hear the conversation on a recorded line, so I don't know how Loretta spun this incident, but Beth never agreed to address Loretta's behaviors.

I hope the owner doesn't condone either of these people's behaviors but I don't think I am going to take this any further and risk further abuse. I've been a loyal customer of this company for more than 10 years; they service 2 of my homes. I am not sure what is going on but I hope they get back to improved and professional service starting with their phone lines soon.

Steve came to my house and gave us the quote. Steve was professional and very nice. As a licensed electrician, he patiently answered all my questions and didn't propose any unnecessary work. We got Coleman for furnace and AC, we had a very professional team (Andy,Mark, Jace and Brian) to come install the machines, the work finished timely. They were friendly and took the time to make sure parts look nice in my garage. Most importantly, the machines come with 10 years warranty in parts and labor. I recommend this company!

We recently had a heat pump system installed into our home. From the very beginning when we began looking into this option the entire staff was very friendly and helpful. Loretta worked with us to schedule an initial quote and walk through with Steve and made a point to be available to answer any and all questions that I had. Andy and his crew arrived right on time and got straight to work, they made sure to explain the process to my wife and walk her through all of the details. Steve even stopped by to check in on the work. The crew worked throughout the day in the heat to make sure that everything was working properly before leaving. We even got a follow up call the next morning from Loretta to ensure that everything was to our expectations.
Dick's Heating & A/C were very professional and helpful. We highly recommend them!

We always get wonderful service with Dick’s Heating and AC.
Our technician, Ryan, is the best! He’s courteous, respectful, tells us what he’s doing and why. Ryan is an asset to the company and represents the company well!
The company gives us a follow up call the day after service to see if all is well!
5 stars for the company and Ryan!

First let me start out with GREAT COMPANY. Can not say that enough!! Second I have a mobile home do those arw not the easiest houses to work on so I give the installers all the credit in the world for having great patience and stayed on track even when other people work on the home before them was crappie.Great installer guys very professional!!! The wonderful ladies in the office are also very professional and very very helpful with payments and questions!!! The company from the office to the field workers always kept me in the loop with my installation! If there was a problem or not they always kept me updated. Will definitely use them again!!! 👍

Ethan was very understanding and did my yearly furnace inspection. He also explained how to keep my furnace up to date. He also explained how to install a built in a.c system into my furnace which was very helpful. Overall the service was very helpful and help me gain knowledge about how to keep my furnace clean and running.

Steve Farris and his team installed our unit . Excellent and professional service. Did a awesome job! Answered all of our questions in detail , gave us the best options for our size home. Everything is working excellent. Fast and efficient! We now have air conditioning yeaaahhhhh! Thank you Steve!!!

As always amazing service. We've had many different employees over the years to our home for regular maintenance, we were very happy to get Ethan this time and hope to continue to have him in the future! Excellent service and customer support!

Dick’s Heating and AC just sent tech Charlie to perform annual maintenance on heat pump and mini-split units they installed last year.
He did a great job, very thorough with all phases, with in-depth explanations of all questions regarding most efficient operation
of units, to a few tips for preventive maintenance.
I’ve been a customer of Dick’s for over thirty years, finally retiring the problem-free Trane unit they installed thirty years ago.
I’d obviously recommend Dick’s, a class organization that takes care of their employees, “and it shows”!
Highly recommended!!!
George C.
Redmond

Needing an inspection and service done on my furnace I called Dick's. The technicians came on time and ready to go. They were quick, knowledgeable, and offered information on my furnace to help me to keep it maintained myself even after they were finished. The price was fairer than other companies had quoted for the work. I would absolutely recommend them to anyone who needs work done.
Great job! Thanks again!

5 stars across the board. Dick’s installed a new gas furnace and heat pump system in our residence in November 2022. Professional and personable describes everyone I met with or talked to about the work. The salesman I worked with anticipated problems that might occur at our house and took care of any potential issues before they occurred. They patiently explained things to me and answered my questions. Everything was done on schedule, no small accomplishment at the present time what with supply chain difficulties. Equally impressive is how well the system works. According to the gas company, in the 30 days since installation I used 1/3 less gas than the same time one year ago and lowered my bill for gas by over 25%. All the more remarkable when this Billing period had lower average temperatures and the market price of gas is higher. I couldn’t be more pleased or recommend Dick’s more enthusiastically.

AWFUL service and customer service. Furnace went out and they came to "fix" it. Did not fix it because it went out after couple hours again. I called them to see when the next time they would be able to come fix it was, but it wasnt until days later and it was FREEZING in the home. We got it fixed by family and has been working perfectly fine for a month now. Called them for a refund when it happened and they said a manager would get back to me and they never did. Terrible. Will never use or recommend them to anyone.

Clay came out to give us a free quote and was awesome! He was able to fix our dryer vent same day, he helped pull our dryer out and set everything back up. 10/10 will use them again!

This company is amazing. Not only was their price great, it included annual care for a long time (I can't remember how many years). My new furnace feels loved and I thank you. These guys are so great, call them!

Great service and fair pricing. Called Wednesday, and estimate on Thursday. Following Monday old furnace removal, new heater, and new AC system installed. Super accommodating with my family and dogs. Ask for Edgar! Will be a repeat customer.

We had a side discharge A/C installed yesterday. The crew was great. I was impressed with them all. They even went above and beyond and cleaned our furnace! (Our home is new construction and it was filled with paint chips and sheet rock debris). The office staff is also very professional and pleasant on the phone, and scheduling was quick and convenient. Overall, I’m pleased with the work they did and would highly recommend to family and friends.

We had this company replace our furnace and AC units and couldn’t be happier. The team that did the work was extremely professional and knowledgeable. This was a project that basically took an entire day to accomplish and it was clear that the installers new exactly what they were doing. I would highly recommend them to anyone who needs furnace or AC work. Our new high-efficiency system works better than our old system ever did. Great company and a great team of technicians.

Third time in 26 years I’ve used them. I was able to call on a Sunday and have a technician at my house Monday morning. Their crew is friendly, polite and hard workers. Would recommend them to anyone.

Outstanding group of professionals. Technitons and sales staff were great. I would recommend Dicks any day of the week and twice on Sunday.

Per technician, they don’t service Bryant and don’t know what to do with it. We called cos our furnace is not working. He came out same day which is nice but didn’t see what’s wrong. We paid for the diagnostic $69 plus tax. Next day no heat again, called them again and he came out again and asked us to call Bobs cos they installed our Bryant furnace and can’t fix it