House Cleaning reviews in Tacoma, Washington

Nadia is the absolute best! She really takes care to clean my floors well. Hope she comes to my home every time!!

The crew Manda, Miranda, and Melissa arrived on time and were professional and polite. I‘m very satisfied with the cleaning they did.

Lisa and Rae are thorough, professional and always do a fabulous job each time they come! They make a great team. Lisa has been cleaning our home for years so it’s always nice to see her!

Professional, respectful, and friendly. My house is always very clean when they finish. Bathrooms, kitchen, hallway very nice. They do a super job of cleaning even my pet hair!

They did an excellent job. Crew of three did a professional and detailed cleaning. They arrived within the appointment window. Cleaning took longer than expected, but that's a good thing - they were thorough. Crew were all very considerate and worked without disturbing our cats. 9/10 would recommend. There is a mail flyer that gets you $50 off your first visit.

Nadia, Tiara & Rosa are very pleasant & do a very great job cleaning our office. Kudos to the ladies!

Tiara and Nadia showed up and were very pleasant. Focused on bathrooms this time and everything was spotless. They are hard workers and easy to get along with. Would recommend. Happy with their work

Tiara and Nadia did an excellent job cleaning today. They took real care with the work and paid attention to little things, like setting each room to rights after they finished cleaning. Thanks!

Melissa and Ricardo do an amazing job, as did Miranda when she joined them yesterday. We are so glad that they have become our regular team!

Diligent, friendly individuals each time we get a service. Seems a bit expensive but it’s sure nice to have the whole house cleaned the same day.
I wish we would be given a better estimate of when they would arrive. We sat around for several hours waiting for them to arrive. It felt like a terrible waste of time for us.
Once they arrived they got right to work and were done and gone in 1 hour. They did a great job.
We loved this team. Professional, friendly, great results.

Lisa, Dawn, and Rene left our house beautiful and smelling fresh and clean for the holidays. They work so quickly and efficiently every time and do such nice work. We appreciate them so much!

The two ladies did a great job! We are looking forward to future cleanings with your team. Thank you for helping our family. We appreciate you.

We love the rotation cleaning schedule with TCA. They do a maintenance cleaning of the whole house each time but detail a couple focus area in particular. Nadia, Carlos, and Conny are so fast and thorough!

I already left a post…I scanned the QR code but it does not allow you to add a new post. So I had to change an old one. My cleaners today were Ricardo, Melissa, and Bobbie Jo…they were great! You can see more on a post that looks like it is 4 years old! Great job!!!

What a hard-working bunch of ladies, my Dad's house has never looked better. The fiberglass stovetop looks brand new. They do such a great job! Thank you Tiara, Nadia, Kaiya!!! 😊

We have been satisfied customers for a few years. Our team is led by Tayler who is always mindful in ensuring our home is well cared for. This week Tayler and Sierra did an exceptional job!

Well, we started with The Cleaning Authority about a month ago. We started off on what I thought was a rocky road. I was not completely happy and let Kim know. She scheduled another team to come out and fix it the very next day. Since then, my house just sparkles ✨️. I highly recommend you call for an appointment today!

My first deep cleaning (post construction after months of remodeling) was excellent. It felt so good to come home to a house that was clean from top to bottom. I was impressed by the thorough attention to detail, especially in a guest bathroom that literally sparkled for the first time since I moved in!

My wife and I love the great work all your teams do! Sydnee, Ara, and Amy did an exceptional job today making our home sparkle for our upcoming party. If you have any reservations about getting a house cleaning for your home look no further than The Cleaning Authority! Thanks so much!

After posting a well deserved 5 star review of The Cleaning Authority in December 2024, unfortunately our experience with their house cleaning services has deteriorated. In March, they did such a poor job, we decided to terminate doing business with them. Kudos to their operations manager, Kaeden, who reached out to us to try to remedy the situation. After visiting our home and seeing how poorly the cleaning crew had done, she offered us two free cleanings with the option of continuing with their services if we were happy with the cleanings. We were and decided to give them another chance. They did well for a while, but yesterday’s cleaning was worse than the one in March. The vacuuming was rushed, there were dirty spots and streaks on our laminate flooring, and crumbs left on the kitchen counter. I called immediately to cancel further cleanings. In all fairness, some of the employees do a great job, but others don’t . It’s too hit or miss. No one should have to clean up after the cleaners. We’re done with The Cleaning Authority.

I called multiple times to speak with management and even the HR department here and no call backs - Smh poor service!

Update --
I reached out directly as advised and David wouldn't respond after I introduced myself and then hung up on me! So much for the professionalism you speak of!