HVAC reviews in Tumwater, Washington

Great experience with this company. Had two separate problems with my furnace and a/c unit called them up and they helped me trouble shoot possible fixes before they came out. I was able to fix the a/c problem and didn’t require them to come out. The other problem happened a year later they came out and found what was wrong with the furnace and helped me out. They are a great business and will definitely recommend them and use them in the future if needed.

My furnace went out the day before 20 people were coming to my house the week of Christmas. I called Community first because my Father had used them in the past and was extremely impressed with their level of customer service and care. Unfortunately, because it was the week if Christmas they were all booked up, but Michelle went above and beyond with the customer service and talking things through with me. Ultimately I was able to get the furnace running myself. Michelle's level of care and concern was amazing. Best customer experience I have had all year. Community is the real deal.

This is my second time using Community heating and cooling for our A/C installation. Both times I've had a great and professional experience with the owners installation techs and electricians. I will continue to refer and utilize Community heating and cooling for all future HVAC needs. Thank you for your hard work and professionalism.

Update: 11/2023, sadly they closed. There wasn’t any notice for it and up until the month of their business closing, they were still charging for the monthly maintenance place.

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I’m 75 miles away from my older parents. Their furnace quits on a Sunday. Someone’s out to check it on Monday. Parts in and swapped out on Wednesday. Something goes wrong. More parts order and swapped out on Friday. More stuff goes wrong. The end is getting a new furnace, installed on the Sunday a week after all this started.

Now for the amazing human side of this story. Kai, Cory, Cameron and Michelle kept updating me on the status of the work being done for my parents. I’m communicating via FaceTime and phone calls. Not once did I feel like they didn’t care, being given the run around, or taken advantage of. Believe me, being far away from elderly parents who need help can make anyone feel helpless. They treated me and my parents with such professionalism and kindness. Did I mention this was the time between the first snow in February and runs into Snowmageddon? They brought space heaters to them, because I mentioned how worried I was about my parents being cold and not complaining. Thank you to Community Heating and Cooling. Your company name is a perfect fit for you. I can’t wait to recommend you to friends and family.

The crew arrived to install a new furnace, crossover pipe and thermostat at 8:45 this morning. Very friendly, professional crew, including the business owner. They did the necessary work efficiently and cleanly, leaving the area cleaner than they found it. We have heat throughout the house for the first time in years. We had no idea our heating system was so bad. After a full briefing on the work that was done and programming our new thermostat to our specs, they were gone by 10:45. All this great service at a reasonable price. Thanks to the crew at Community Heating and Cooling.

Kai and Corey are amazing! Every part of this entire process was so smooth—from initial estimate to installation, including financing. These guys are dedicated to getting things right for their customers and are very straightforward: they gave us options on our quote, and when it was time to install Corey realized one item we’d requested was unnecessary. He explained what he found, asked how we would like to proceed, then promptly updated our quote so we would know exactly what to pay. Not to mention, the work was flawless. We love our new furnace and A/C system, thanks to Community Heating and Cooling! You will not be disappointed if you hire these professionals for your HVAC needs. Truly awesome.

Five Star Service! I asked for a quote from 3 companies for a heat pump. Community Heating and Cooling came in with the best bid by far. They were professional, timely and responsive! They came and did the whole job in just one day. They also worked smoothly with the bank who financed us. They cleaned up after they were done as if they have been never there and provided me with good training on the system. I highly recommend using Community Heating and Cooling. If you are thinking of using them, do it you'll be happy you did. They treated us so well I will certainly use them again. Our home is so comfortable using the system they installed.

Kai is so kind and helpful in every process. She rocks! Michelle returns and answers my calls so promptly! The guys who installed the system were very polite and respectful. I was home all the time they did the work and they were very respectful! Best of all is they cleaned the area they worked after they’re done - like they were never there! Our home is now comfortably warm and I’m looking forward to a comfortably cool summer time!

We are so thankful for the dedication, and wonderful service, from Community Heating and Cooling... they went above and beyond, and totally saved our butts!! We had all but given up on having our system repaired, but Hank dug in and found solutions when everyone else had told us there was nothing they could do. We were just digging in to figure out how to get fiances for a whole new system, when Hank called to let us know he was able to locate parts that "should" work. Fingers crossed, we hoped for the best, still planning for the worst. The parts came in and Chris, a service tech, went straight to work. He made our day when he sent video of him turning on the fully repaired unit. Thank you Hank and Chris for your awesome service today! This is truly a company that takes care of their community!

We had a wonderful experience with Community Heating and Cooling. We did get a couple quotes for air conditioning from different companies, but we were so happy with our choice. Not only did we save a lot of money, but the customer service and work was excellent. There was no pressure to buy anything we didn't need. I got responses by email almost instantly. Their employees were super polite and respectful and I felt comfortable with them being at my home. I would highly recommend them.