Appliance Repair reviews in University Place, Washington

First off I want to say I removed a previous post due to UP Appliance contacting me to discuss my recent service issue. They were quick to inform me that the technician sent out was new and made a mistake. Sergey was quick to come out and correct the issue. I was impressed by Sergey’s politeness, professionalism, and how informative he was I highly recommend using UP Appliances, they have top notch customer service/satisfaction. You won’t be sorry. ⭐️⭐️⭐️⭐️⭐️

Fabulous service! Appointment made without any difficulty, he Arrived precisely on time. He took a history examined the appliance and came to a remarkably simple solution. It was something that the owners manual might have suggested but did not. I was very happy with this visit and will use them in the future if we have a problem.

Really surprised by all the good reviews here. I'm a property manager and had them out to fix a washer in one unit and a dryer in the other. The washer wasn't draining and he didn't come prepared. No buckets, shop vac, etc. We had to find buckets for him to use to get the water out of the washer. He dropped it and got dirty water all over me and all over the floor. At the unit with the dryer, he kept saying that it was drying properly. At my insistence he finally cleaned out the hose and pulled out a link/hairball the size of a softball. Not sure why he didn't want to do the job I was paying him to do.

The whole situation was extra frustrating because we had to use google translate the entire visit which was slow, painstaking, and confusing. You have to be able to communicate with your customers and this guy could not.

I liked that I could get an appointment for the next day. Technician Ray explained concisely what the problem with my dryer was and also showed the parts that were worn and needed replacing. The replacement parts came quickly and he came out asap to install. Thank you for the great service.

I called UP Appliance Repair in Gig Harbor for dryer service, and the experience was excellent. The technician was knowledgeable, professional, and did a high-quality repair. Their customer service was friendly and quick to respond, and I really appreciated the same-day service.

The technician worked neatly and respected my home, keeping everything clean throughout the process. Pricing was fair and definitely worth the quality of work. I also liked being able to track the technician’s arrival in real time — that’s a great feature.

Overall, the whole experience was smooth, fast, and stress-free. I highly recommend UP Appliance Repair to anyone in the Gig Harbor area who needs reliable appliance service.

I decided to repair my 10-year-old dishwasher.
There was not any hard water damage and looks like new inside. Unfortunately, it needed a circulation pump, which is one of the more expensive parts on a dishwasher to replace, but I decided to go ahead and fix it. They ordered the part and we scheduled an appointment to come and fix it. They gave me a window of three hours, which is fine. I know how these things go, and I had to wait a little bit, but it was all worth it.
Roman, the technician was patient and was able to fix the problem and make sure there was no other problem going on - which takes time!
I’m very, very happy with his work and will definitely call UP Appliance, Appliance, ER in the future. Thank you again Roman!

Thank you Alexander!!! Just wanted to share that we called Gig Harbor Appliance on 12/31 and they came the very next day, 1/1 (new years day) Alexander from UP Appliance was super professional, really nice, and knowledgeable. He got everything done super fast and even gave us some great tips for other stuff around the house. We’ll definitely be reaching out again and asking for Alexander if we need anything else done. Thanks a lot!

I'm SUPER happy with UP Appliance Repair. I contacted UP Appliance Repair via Text last night. I received a quick reply and got on their schedule for this morning. "between 9am and Noon" today. At approx. 11:00 am, Technician, Roman, texted me that he would arrive in "23 minutes". He quickly diagnosed and fixed
our Microwave. He charged $100 for the service call...that was it.
FIVE Stars is not enough praise for Roman and UP Appliance.