Service Patriots

Also got a free maintenance tune up from Home Depot, I’ll be complaining to them next. I have 7 children and they tried to scam me out of over $15,000. For the product they wanted to provide and the work that needed to be done I’ve been quoted by 3 other very reputable companies at around $12,000. Service Patriots wanted to charge me $30,000. Cedric came to my house and was honestly a really nice kid. But, they called the day before the appointment and asked if I wanted to change my time slot from 2-4 to 12-2 so I agreed. Still didn’t show up till 4. Then, created urgency to replace furnace and AC unit and had a salesman Rick come out to my place for “safety concerns”. Asked for a quote and scheduled to go over it on Saturday at 12, didn’t show up until 4:30. Quoted me $30,000 for a $15,000 (tops) job. Didn’t conduct a manual J and suggested a 4 ton AC which I know I only need a 2.5 ton because I had a manual J done prior to meeting with them. They never sent me pictures of all the things they said were wrong as they said they would. Complete waste of time. Also found a screw on the ground after they put my furnace back together. Cedric, find a better job man.. you’re better than this. You might be able to fool the fans, but you can’t fool the players Rick, don’t fall for the the hype. Do yourselves a favor and call a reputable company. They have 3.2 stars on Facebook for a reason.

It's difficult to truly articulate just how impressed I am with Service Patriots! From the consultation to the scheduled maintenance on my existing unit, all the way to finally purchasing a new furnace - they've provided a world class experience!

During the semi-annual maintenance Meeschak educated me about the various components of my furnace and their distressed condition and how it impacted the quality of air (and potentially gas) that was entering my house.

The sales consultant (forgive me but his name escapes me at the moment) joined the transaction explored the different packages and their price points. Although they offer bronze, silver, gold, and platinum packages he felt like the gold package best suited my use case. Additionally he swayed me away from unnecessary items, saving me money in the process.

An HVAC system is a BIG purchase second only to the house itself and this can feel intimidating. Due to this they offer several options to finance. It's not cheap, but it's a worthy investment for those looking to fortify the heart of their home.

When installation day arrived I was greeted by Kyle, a tall, friendly man who immediately put booties over his shoes and entered my home. We briefly discussed everything and he let me know it would take them 3-4 hours to remove the old system and install the new one.

Shortly after I met Miguel and Vlad and the three of them went into action. Aside from a brief 25 minutes or so of banging and drilling the install was otherwise pretty quiet. About 3 1/2 hours later the install was complete and Kyle explained how to operate the new thermostat. They cleaned up behind themselves and left an incredibly positive impression on me! Service Patriots is on a short list of businesses that truly understand the lost art of customer service.

Drake did an amazing job and his customer service is top-notch. He is helping with a warranty issue and was very thorough in his description and explanation of what is needed. I would recommend service Patriots to anyone else who is looking for any HVAC work. They've done a great job for me and I would use them again.