All reviews for Williams Heating and Cooling

Our technicians Mason and Nick did a wonderful job doing a full assessment on our gas furnace and AC unit. They were respectful and extremely thorough in their work. We plan on contacting them again to install a mini split into the older home we are purchasing. Highly recommend using this company.

Mason, their installer, came today to remove an old microwave/hood vent and install a new vent to a different location after our new cabinets were installed. Mason was very friendly and helpful. He answered many of my questions and the installation went great. The outside sidings will need to be fixed but the contractors will be coming next week to fix that so he added insulation and sealed the outside cutout of the old vent to prevent any moister and cold from getting in since we're going to have heavy rain this weekend. Overall he did a great job and I would recommend his services in the future.

Today we had Mason T come down and work on our single room mini split system. Mason did an excellent job telling us what he was doing to do, and found us our best financial options to fix our problem. He did a full clean and refurb of our unit, and it works wonderfully. Mason was professional and very kind, and Williams Heating and Cooling got us helped out in 24 hours from my call.

I fully recommend this company, and definitely appreciate Mason specifically. We will be calling again for our next big project.

Update: 9/4/24
Just had our first annual PM and we continue to be impressed with Williams. Our technician, Mason, was prompt, courteous, and went above and beyond making sure both the outdoor and indoor units were looking good. Scheduling was quick and efficient, and Mason even gave me a call when he was heading our way to let me know his exact arrival time. We look forward to continuing to work with Williams for the lifetime of our system!

Original: 8/31/24
We have been immensely impressed with the customer service at Williams. Chris was so quick to respond to my questions, and was willing to provide me with several configuration quotes while we were deciding on the best Heat Pump/Mini-Split for our home. His installation team was prompt, courteous, and friendly. I would highly recommend his services, and look forward to working with him again in the future.

Edit: This business seems to have taken our money and disappeared completely. I'll leave my previous review in place so as to give them proper credit for the good work they've done, but from what I can tell, they've all disappeared off the face of the planet.

We keep getting notifications for our upcoming maintenance appointments, but then no one shows up. Calling them goes straight to a recording saying their mailbox is full. Contacting them on Facebook messenger shows that someone reads the message, but no one calls back or acknowledges our existence.

Something is going on over there.

Avoid them - they'll take your money and disappear. They're not accredited with the better business bureau, but the BBB is about to get a complaint anyways.

=== Previous Review Below ===

Right in the middle of one of the worst heatwaves we've had here in Vancouver, WA in a long time, my compressor went out. Not only did these guys come out the same day for a diagnosis, they worked their butts off to install a new compressor and heat exchanger for me. All in one day. During a heat wave. Not an easy task at all.

I can't express how much I appreciated their hard work and bedside manner. It felt like having friends over for a day. :-)

A genuine thank you.

I have been trying to get a hold of someone to come and looked at my mean pinched power cord in the attic from a leak from the drip pan that was installed incorrectly I email them call the office slow response nobody’s come out I recommend nobody uses this business I will be filing a report to the Better Business Bureau

This company appears to have gone out of business. We had a unit installed 8 months ago that is now not functioning and was covered under their warranty but their phone number, email and website no longer work.

I was not happy with your last visit on my AC maintenance. The visit lasted about 10 - 15 minutes and basically nothing was done. The technician seemed unconcerned when I mentioned that most other technicians from different companies had spent up to an hour cleaning and checking my AC. I hope I never have to use Williams again. I would never recommend Williams based on my experience with that technician.