Reviews of local pros in Brookfield, Wisconsin

The technicians converted my wood burning fireplace to a new Mendota gas insert. They did a fantastic job! Would highly recommend Chimney Concepts for any fireplace needs.

Dylan was prompt, courteous and professional. Dylan explained exactly what he was doing and when his work was completed everything was clean and after I explained a few issues regarding my fireplace, he offered some suggestions and I followed up with one of the sales reps that went out of his way to try and help me. Would definitely choose Chimney Concepts for my fireplace assistance. Thank You, Michael.

Tighearnan was great. Very professional, knowledgeable and personable. He gave us great advice and alternative ideas. We’ve already received our estimate. We plan on visiting your store Monday to look at an electric log set and sign the contract.

Excellent service! Tyler was extremely helpful. Showed me how to light the pilot light and told me I could always call chimney concepts, if I was having trouble, and they could help talk me through it. He pointed out a problem, corrected it and reset the logs. Fireplace looks great!

Every aspect of the process of converting our wood burning fireplaces to gas logs was positive and pleasant due to the team members at Chimney Concepts/The Fire Factory. Stacy and Dan were patient and knowledgeable and answered all of our initial questions. Kyle and his partner and Jerry and Alex were amazing-- patient, kind and professional. We're so pleased with the work they did-many thanks!

Our technicial, Devon, was very efficient and friendly. He was early for the appointment and called ahead to confirm schedule change, then did the cleaning and inspection and left area around the firleplace exactly as it looked when he arrived. Greg Job!

We had a great experience with Chimney Concepts...as usual! Tighearnan, our Tech that came on site was courteous, highly skilled and professionally detailed. We will be having some follow-up work done and I have every confidence that the experience will be equally as great!

Devon did a great job cleaning our fireplace and chimney. He was quick, efficient, and easy to communicate with. He also pointed out a problem with our gas chimney brickwork that will need attention. We'd highly recommend him.

As always, the whole Chimney Concepts team did a great job. Dave was very accommodating in setting up our appointment and Tyler did a great job performing the service. Everyone was right on time and Tyler left the area cleaner than when he arrived. Thank you to all.
Steve

My technician Devon did an excellent job. His Communication and attention to detail was great. I would never hesitate to use chimney concepts again. Great company to work with.

Dan did an excellent job! He was on time, very pleasant, worked efficiently and answered all our questions. We would not hesitate to recommend him or Chimney Concepts.

Dylan was our guy and he was very thorough and talked with through the entire inspection and cleaning. He took extra care not to get anything dirty except for the tarps he was using. We were very very pleased with him and would recommend chimney concepts and Dylan in the future. He was concerned for us when delivering some bad news regarding some damage we had. He offered possible solutions with cost estimates as well. Both the expensive way to go as well less expensive options

Tighearnan was great to work with - communicative, professional, friendly, and identified other issues that needed addressing beyond what I originally noted. Nice to see someone go above and beyond. We’ll be a repeat customer!

I had a fantastic experience with Devon from Chimney Concepts. From start to finish, he was professional, friendly, and incredibly knowledgeable. He took the time to thoroughly inspect our fireplace and chimney, explaining everything clearly and helpfully. He provided valuable information and practical tips to keep our fireplace in great shape for the long term.

Very professional and knowledgeable. On time. Totally satisfied with workmanship. Definitely know what they are doing and answered all questions.

Tyler did a great job doing a check up on a gas fireplace. He gave us peace of mind knowing it is running safe and efficient. Also advice a fireplace screen in front of glass to keep children away since glass so hot. Thanks again!

Tyler visited our home to do maintenance on our gas fireplaces. He was courteous, respectful, and had a solid skill and knowledge base. He allowed time for us to ask questions, which was a huge plus, especially with my 94-year-old mother. He listened carefully to our venting issue with one of our gas fireplaces, understood the problem, and offered some possible solutions. I was very pleased with the service call!

Cody was very good, we love the way the fire place looks and it does heat up the room very nice. He was very considerate about taking off his shoes which I said he didn't have to worry about that, and he was having some difficulties removing the old fire place but he got it out! We were very pleased and would recommend you to anyone, thank you

Tier-Nan was so wonderful. I could adopt him as a son. He explained everything so well, so we could understand. It's not easy for us old folks. He did a wonderful job, and our dog Pierre just loved him. You have a gem as an employee. I would recommend him again. Thank you so much.

Devon was great! He came early and gave us advance notice. He came in and was very professional and efficient.
He explained exactly what he was doing and was extremely thorough in the inspection both inside and outside. All around Devon and Chimney Concepts were a great experience.

This is a fair and honest company with great customer service. My technician, Kyle, was knowledgeable and professional. I've been happy with all the service through Chimney Concepts, from gas fireplace repairs to chimney work. They problem solve and don't try to upsell on unnecessary products or services.