Bruss Heating & Cooling

Failed twice to show up or call for service appointments, when I called the office to cancel because of 2 no shows, my response was, ok, whatever. The only reason I called this company was they installed the unit in my new construction.

Fantastic service! Tom was prompt and very professional. We were without heat and he came within 1 1/2 hours of calling. Fixed our furnace and answered all our questions. Price was pretty reasonable. We will be calling Bruss Heating when we are ready for our new furnace.

I'm happy to see so many folks are satisfied with Bruss H&C. Unfortunately, I cannot add to that list. Bruss installed and provided maintenance service for my furnace. I am completely satisfied with my past experiences with Bruss. A few weeks ago I called Bruss and scheduled a maintenance furnace service appointment. The day of the service... no Bruss service person arrived. I called to find out if maybe I had the day wrong. Bruss stepped to the plate and completely owned that he had forgotten about the appointment. Okay, so it happens. No big deal. So we scheduled another appointment. And again Bruss was a no-show. I didn't call Bruss to see where the error was made because I felt it was their responsibility to contact me for an explanation. I never heard from them. No call with an explanation. No call with an apology. No call. I write this in hopes Bruss Heating and Cooling will read it and hopefully improve their service reliability so other customers do not have to wait at home and no service person shows up.