HVAC reviews in Jackson, Wisconsin

We have used Gary for years. Our old AC unit finally gave up the ghost when temps hit close to 100, no problem. They had a new unit in stock, scheduled call, showed up @ 8:30, installed new unit, gone before lunch.

Our ac went out on the 2nd floor. Called them immediately and received same day service.
Tony came out and easily fixed the problem. He explained everything he was doing, was very professional and very nice.
Extremely reasonable pricing too
Jackson Hardware Heating AC & Tony: You Rock!

Unethical business practices. My husband diagnosed an issue with our furnace and called this business to get a part. They assured us that couldn't be the issue and sent a tech. The tech found that my husband's diagnosis was correct and replaced the part. This resulted in a $198 service call. They would have gotten the money for their grossly marked up part making it a win for everyone. Instead they lost any future calls from us.

Unfortunately do to this pandemic I cant really afford to pay anybody for a service call on my broken down furnace, however, when I do get back to working regularly, I will without a doubt be taking my buisness here. Gary is the gentleman I've been speaking with and he has been so awesome. Knowing that my heat is out and i cant afford to pay for it he has loaned us some space heaters until we can get this figured out. He didnt have to do that. But he did. It shows that this place cares for their customers well being and that is everything to me.

Our small local business in Slinger has been using Jackson Hardware, Heating, & A/C for over 10 years now. They're the most responsive out of ANY contractor or company and will always get the job done! They are definitely our go to business for heating and a/c and one of the most trustworthy businesses out there!

Honest, hardworking, and efficient! I had a furnace repair done last year, and they told me the furnace was almost at her end. I did not want to bite the bullet at that time, but they were surely correct. It died this week, and they came and replaced the furnace and thermostat.

As a a single woman, I didn't feel them being condescending as they described issues, and explained the new furnace I would be getting. They did not try and upsell me to something I didn't need. They also cleaned up after themselves beautifully. I would strongly recommend Gary and his crew. "Tell them, "Jill Maria sent you!" :)

I am very happy with the quick and prompt response to turn my heat back on! Especially thanks to Kevin for the knowledgeable service and friendly conversation. I would recommend Jackson heating and A/C to anyone.

Called multiple HVAC repair companies in the area. Jackson Hardware was at my house within the hour of my call! Gary showed up and got to work immediatley. He fixed the problem in munites, but took the time to check the entire system. It was a minor repair and the value of the cost of repair was fair, especially what the other repair companies were quoting over the phone. Would recommend them for anything related to HVAC.

Our A/C stopped working, I called and Gary called back in 15 minutes. He came over and had our system working within a half an hour. These are some of the nicest people that I have ever worked with. I would highly recommend this company.

furnace stopped working November 13 2022, in a panic. Gary came out told me the problem, said its 28 yrs old you got your moneys worth. so I ordered a new furnace Great price, excellent workmanship, and would recommend to any one in a pinch like I was Thanks

Our AC broke on the hottest day of the year. Gary came out to help us right away. He was not only professional and knowledgeable, but also kind, caring, and understanding. I can't recommend him highly enough! JHHAC has our business forever.

I've had Jackson Hardware service my furnace and air conditioner for years. I just had them install a brand new central air unit. They did a professional job as always. They were on time, clean and friendly. I highly recommend them.

Steve B
Jackson, WI

I HIGHLY recommend this company! My furnace quit at 10:00pm last night and I found Jackson Heating on the internet shortly after that. I called them this morning, Gary (the owner) called me back within 45 minutes and said he could be out in an hour to get started on installing a new furnace (as an aside, my furnace was 30 years old and he had a replacement in stock), roughly an hour later, he and a crew of two were here! They got right to work, did a quality job and didn't try and "up-sell" me on anything.
I called two other HVAC companies as well and the first one I called, I never made it past the secretary before getting frustrated and feeling "small". I called the third company and left a message. Gary called me back and explained things on the phone, told me a price and I "pulled the trigger" not even knowing the price from the third company. I then got a call back from the third company and they were $2.00 apart! I told the third company that Gary was already on his way and that's when the third company started trying to fill me with guilt for going with an opposing company who may be using an inferior product - pretty much berating me! And after hanging up with me, the third company had the audacity to call me back to have ME question why he (Gary) just happen to be available with a one hour notice on a winter day! I understand that rule of thumb but sometimes instincts just take over. I have owned and operated my own small remodeling business in the Grafton area for over 25 years and I have a pretty good "gut instinct" with people and I do not regret my choice.
I apologize that this is so lengthy but finding a company/person that is responsive, polite, and a pleasure to work with is rare in this day & age.

Ron Dowty
Dowty's Home Improvements, Inc.

We had a problem with are air conditioner on a Saturday. Tony called and told us what to do so by the time he came he could add freon. Gary installed the new A/C unit on Tuesday and we are very happy with it. I would highly recommend Jackson Hardware Heating & Air Conditioning.

Our AC wasn’t working so we called for a service/repair. The guys came out and said it was low on refrigerant and they could fill it up but it could have a leak. They said they couldn’t check for a leak because they were booked. I didn’t really know what else to do so I had them fill the refrigerant as they suggested.

Next time we went to use the AC it didn’t work so we called back. Gary was quick to respond and came back right away the next morning. Turns out now the refrigerant was too high because it expands in hot weather, so he took some out. Still didn’t have time to address the leak though. I understand that places are busy right now, but I just wish they would’ve been up front about what they had time to do or not do when we scheduled the initial service call.

I do appreciate Gary coming back out and correcting it. We were issued a refund for the extra refrigerant that was taken out. They were on time both times, which is hard to find these days, and Gary was fair and honest when he came out for the adjustment.

Amazing experience with them! Gary and Mike both came out to look at my air conditioner after I received numerous quotes from other companies that were very expensive. Very responsive as I called and they came out within the hour. And I received great service at a very reasonable price. I will be using them for all my furnace and air conditioner needs from now on!

All I needed was a very simple capacitor for my air conditioning unit. He quoted me at $140. Immediately after telling me the price, he made sure I knew this part was non-refundable. It seemed very fishy. Why so adamantly inform me of this. Made me think something was up. I went on Amazon and got the correct part I needed for $17! I also was on hold for at least a half hour before even being able to speak to anyone. Don't think I'll be contacting them for anything in the future.

The 32 year old air conditioner was not working correctly so I called Tony to check it out. After looking it over I was given a repair quote or asked if I would like a quote on a new A/C unit which I decided was the best option. The new unit was installed the next day which was July 4th (I did not request special service on that day but was very thankful they could install it due to the hot & muggy weather). The work was done very professionally, the area was cleaned up and all old equipment and packaging of new equipment was taken away. The new unit is working well and I was given Lennox product warranty information for an extended warranty and a Lennox rebate off my bill. I was very pleased with the service and advice I received. Thank you.
Polly M.

We just had a new hvac system installed. We are so happy with Gary and his crew. He is hands down the most professional, personable hvac company owner. He took the time to make sure that we knew the options and where to spend our money and what to prioritize on our selections. In addition, he walked us through our new system, how to use it and how to register it with both the Lenox company and the state for our rebates. Thank you so much! Such a pleasure!

We decided to be proactive and replace our 31 year old AC and Furnace. Gary and his team arrived on time, and in 6 hours replaced my units with new Lennox equipment. They took the time to explain the process of bleeding the AC lines and why, advised for a furnace filter option that needs to be replaced every 2-3 years instead of monthly, and were professional in every aspect. Leveled off my AC pad and gave tips on how to save energy costs when operating each unit. I would recommend JHHAC for all your AC/Furnace install or service needs.

If you are reading customer comments in search of an A/C professional, you can stop reading and call this company! Gary is the owner and the technician that fixed my 27 year old A/C unit. Considering the age of my equipment I was concerned that I would be in the market for a new system. Gary stopped my home, diagnosed the issue and provided a complete inspection of the equipment! I was very impressed with his excellent service! Thank you Gary! All is Cool !