HVAC reviews in Jackson, Wisconsin

Z Ellis was an awesome technician. It was at my son's home. He was efficient and very patient with my questions. Cleaned up very well. Great job!

Installation was good - this was around 2020/2021, but then the business was bought out, so I hear. Now, service is not reliable. I had two separate service calls for a simple problem with the furnace they installed, both techs (within the span of two winters) came out to basically sit me down at my dining room table to upsell me on other things, all while NOT fixing my problem - which was easy! It needed a new damper control/switch. The techs somehow weren't trained to spot that. Their solution? Make up a reason that my door is somehow causing the thermostat to mis-read the temperature. So I eventually called someone local and they realized the issue within 15 minutes of being here. I would think twice, three times actually, before going with Mr. Hollands (since I don't think there is a "Mr. Holland" anymore), unless you like sitting down for presentations and looking at 30 pictures of the inner-guts of your furnace.

I then called back and asked them about a manufacturers warranty on the defective damper switch mechanism. The result? Ghosted...it's been several months with no call back on my warranty question. They only want to sell and it doesn't seem that they truly care. It's not the people, they were all very nice, they are just not adequately trained or supported, which is a business problem, not staffing.

To the owners - sorry, your service didn't meet expectations at all and don't think by me placing this review here, and you responding to it, that I will now want to "make things right"....you had plenty of chances and opportunities for that. This review is 4 years in the making...your making. Please do not reach out to me trying to make it right at this point, it's way too late for that.

I had two furnace installed thinking I would get a better price. He charged be $4100.00 a piece. The next day I found a gas leak so I called them at 11:00 and didn’t get here till 5:00. By that time I had nausea and my grandson had a head ache. 4 days later I still have nausea.

We had Mr Hollander out to service our 25 year old air conditioner. After assessment, we were provided with all the options from service to replacement. We chose to hold off on repairing until we talked with their sales rep/project manager. Rudy was very professional and knowledgeable and, again, left us with lots of information and options. No high pressure sales at any point.

We did go with replacement, not just of AC, but also aging furnace. They were able to get the work on the schedule within days. The crew showed up on time, took steps to protect our interior, very polite. They identified a problem due to space/access limitations but worked creatively as a team to address the problem. We were very impressed with their knowledge and the pride they took in their work. Great clean up and a walk through at the end of the day.

Great job! We’ll be using Mr Hollands for future needs.

I had an emergency backup. They were able to come right away to unclog my sewer line. They gave me a free inspection. Turns out I needed hydrogen jetting. They were very honest and came out in a timely manner. Would recommend this place. Staff also was very friendly and courteous.

Our hot water heater went out. I spoke to Stephanie who was very friendly and kind with my concerns. She got me in contact with Tyler who walked me through everything I needed to do to shut the water and gas off to the water heater. He was great and was able to get a new one scheduled to install in a just a few days since we were looking for the same brand and he needed to order it. The day of I had the technician Johnathan Beck text he was on his way and was on time. Johnathan was awesome! Very prompt, courteous, friendly and explained everything he would be doing. He put floor mats down in the hallway not to scratch my wood floors.. .All around from the first phone call to the installation, Mr Hollands staff was amazing! I highly recommend this company! Great team - Jen Gallo

Professional who showed up for quote was very good. After I read thru the quotation I realized they had missed one item needed to complete the job. I received a second quotation just for the missed item. I asked for one consolidated quotation on a single piece of paper. I called 3 times for this. The office staff seem to have no idea how to do this. As of today I haven't received what I asked for. Poor customer service by office staff.

We had two electricians in to set up new lighting and plugs around an unfinished basement. One was in training, but despite that, they both were thorough, professional, and quick workers. Much appreciated!

I choose to use your service because you bought the company that installed our boiler. After talking with a scheduling person and informing them of the brand and model boiler I had we decided to go with the annual VIP maintenance program. This I was told included a tune up and discount on future repairs if necessary. After the tune up it was determined some minor maintenance parts were needing replacement. The boiler we have is discontinued and I was then informed that due to "liability" reasons they could not do any repair work. The recommendation was to replace a perfectly working boiler. That's not happening. And if it does it will not be work Mr. Hollands will be doing.

Josh was fantastic. He’s knowledgeable, super friendly, and really easy to communicate with. He did quality work and made the whole process stress-free. He’ll be back to finish tomorrow, and I wouldn’t hesitate to call him again or recommend him to anyone.

I’ve had an issue with roots in my sewer mainline and have called multiple times other companies before. Mr Holland is by far the best. Best response time on getting someone out, best price and friendliest staff. Josh is who can out to fix the issue for me and he did a fantastic job. Super friendly, punctual and informative. Took he just a few minutes to clear everything up and even helped set up someone to come out and cam the line so we can get to the root of the issue. 10/10

I requested a simple quote on what the cost would be to install a battery backup sump pump. I was informed a technician would need to be sent to the house before providing a quote. At no point was I ever told that we would be charged a $98 service charge for them to come to our house for this quote.

My wife was home when the technician arrived, and she asked the technician if he could also write up a quote for what it may cost to install a water-powered backup sump pump. The technician had no idea what she was talking about. He said he'd have to talk to his manager. After talking to his manager, he informed us they don't do that work. How a sump pump technician doesn't know what a water-powered sump pump is - I have no idea, but it sure seemed like a red flag to me!

The technician then showed my wife a quote on his iPad for $3500. While I'd like to say that sounds like an outrageous price for a battery-powered backup sump pump, I can't say for certain, because the only "quote" we received via email afterwards was for the $98 "service fee." Again, we were never told about this fee in advance, nor is it advertised anywhere. All we wanted was a quote. What "service" was done? We still haven't received any actual quote, including the pictures and videos that the technician supposedly needed to take while at our property.

We'd like the "service fee" refunded, and we will not work with this company in the future.

At first they were very promt and professional. But after waiting several days after I was supposed to get my quote. I reminded them that I had not received it yet. It's been a week and nothing. Not even a text message. That s all I need to know about this company.

Drain specialist Z Ellis was sent to my home to unclog a bathroom sink drain. He was very communicative in letting me know arrival time etc, and he was extremely thorough in his work. It took extra time and work for him to reinstall the pipes and have them not leak and Z Ellis performed this extra work without complaint, which I appreciated greatly. My drain now works well and the pipes are not leaking. I will always use Mr. Holland's for similar jobs in the future!

We had the best experience with Mr hollands. We had several companies come out for quotes or repair...they are (Matt) the only ones who got back to us the same day not weeks later or some companies didnt get back to us at all! Our boiler went down and they were here the next day to install an entirely new system....they were professional and did excellent work, not to mention true to their word! They went above and beyond and highly recommend them to anyone!!! We are very happy!

We had a great experience with Josh. He came out the day before Thanksgiving and cleared a clogged drain quickly and efficiently. He was friendly, explained everything he was doing, and even gave helpful suggestions to prevent future issues. His clean-up was excellent-it looked like he'd never even been there. We really appreciated the timely service and professionalism. Highly recommend!

.Making an appointment was very easy. Chris came out and did a great job, fixing our problem and checking our furnace for any other problem. He did a great job explaining the club they have for the best possible service.

Josh is an extremely nice,polite guy. Enjoyed the service call with him. Unfortunately, he made the wrong diagnosis. Thought the septic back up was because the holding tanks were full. Called for next day pumping. They said tanks were fine. Called they're recommended repair guy. He came out within 3 hours and freed the restriction.with Christmas in a few days we wanted someone with more septic experience.

Erik was very helpful kind and very nice He explained what he does and what he can not do. When we need you guys in the future we will like to have Erik Kotila to come and do the work. He was also very understanding. Thank you Stephanie

Despite the very recent and constant bad scheduling issues. Their technicians continue to do great work. Very personable and thorough. Please please get your heads wrapped around your customers time when scheduling. It always seems as if a technician gets "stuck in traffic for 1-2 hours". The last 2 scheduled times this has happened.

I have been a long time customer of Mr Holland and have had a membership with them for a long time for yearly furnace and A/C maintenance. Since I am a long time customer of theirs I decided to try their electrical service for the removal and installation of 3 pendant lights in my kitchen. I called days prior to the appointment to get an estimate on how much it woudl cost and they would not give me one as they weren't sure what they were getting into and weren't sure how much time the work would take (red flag #1).
The appointment was scheduled for between 8 am-12 pm. I received no communication from them by 10:00, so I called and asked for an update. Someone didn't call me back until 11:00 and was told the person was on their way. Person was not there by noon so I called again and was told it was going to be another hour (red flag #2). I asked at that time that the trip charge be removed and it was. Person arrived a little after 1:00 and started the work.
He looked at the work that he was going to do and charged me for 2 lights instead of 3 and the cost was still going to be $550. My eyes about popped out of my head, which he did notice. He said I could shop around if I wanted to but he was already there so I told him to go ahead. He was done in a little less than an hour. So basically I was charged for $550 for an hour of labor.
I called Mr Holland two days afterwards and spoke to the electric manager who told me they charge by the task, not the hour and that I was already given a discount since I was only charged for 2 lights, not 3. I am not sure how they can feel good about knowingly overcharging a customer for the work that was done. I will be cancelling my membership and never working with this company again due to the lack of customer service and disrespect for the loyalty of their customers.