Reviews of local pros in Jackson, Wisconsin

My experience with a recent refrigerator warranty repair could not have gone any better, from scheduling through work completion. The office staff and service technician were polite, efficient, and professional. Highly recommended.

Had issue with my oven not heating up.
The technician was very efficient and diagnosed the issue quickly. He ordered the part needed and returned several days later to install the part.

So far no issues.

Only down side was the technican did not wear a mask while in our home.

Always Great Service!

This is the company my home warranty uses. They are always accommodating and will not stop until the problem is solved. They have always worked around our schedule and have a technician at the house ASAP. Would highly recommend! We have had them fix our dishwasher, washing machine and now our oven. Everything is still working.

We are the unfortunate owners of an LG refrigerator. It broke. Modern is one of two companies that will service LG appliances. LG covered the cost to replace the compressor and Modern did the work. Within a few weeks, the refrigerator was making a loud noise. Long story short, LG refused to replace it but Mary at Modern harassed LG enough that they finally agreed. And it's nice a quiet again. Thanks!

Repaired my oven under warranty. Came out super quickly and solved the situation! Easy to contact and talk to on the phone.

DO NOT USE THIS COMPANY!
I called the number on my LG washing machine and I was given several companies that repairs my make/model of washing machine. Out of the 4 companies I contacted Modern Appliance had immediate openings to come out, diagnosis, and possibly repair my washer (red flag). I clearly explained to the receptionist when making the initial appointment that the machine wasn’t spinning, and I made sound effects on what my machine was doing. The receptionist at the time found that to be funny as she thanked me for being very clear as to the problem I was having. The serviceman came out and was in my house a total of 10 minutes and stated the motor/drain pump was no good and needed to be replaced. It took a week for the part to be ordered and the serviceman came back out a few days later and replaced the part. Prior to ordering the part I asked the expertise of the service repairman if it was worth purchasing a new machine or should I invest in my current machine. The service repairman stated it was worth investing the money which was almost $250. A week later the washing machine started doing the same thing not spinning and making the horrible noise. I contacted Modern Appliance to let them know the problem wasn’t resolved. The same repairman came out a few days after contacting them on a Friday and placed a large part he removed from my washer on top of the washer, he left and never called or returned until I started contacting the company that Monday and all-day Tuesday. Finally, the repairman contacted me and stated I needed another part that I had to purchase which was the spinner drum. I was extremely upset as I contacted this company for their expertise and due to the repairman misdiagnosis, I will now be out of almost $500 which I could have purchased a new washer. I contacted the office and spoke with the receptionist that was extremely unprofessional, rude and had the nerves to start yelling at me because I questioned why I am responsible for another part that the serviceman misdiagnosed. I tried to reason with the receptionist and the more I tried to get an understanding she continued to yell “WHAT DO YOU WANT US TO DO”!!! At this point, I just decided to pay the additional price for the part that I originally complained about, as the receptionist or repairman did not take ownership for the part I was told I needed and didn’t need and the price I had paid due to a misdiagnosis. NEVER should a customer have to deal with this unprofessional behavior, ignorance, and not returning of calls, that this company Modern Appliance displayed. Be smart and choose another company.

If I could give 0 stars I would. Do not use this company! They did not show up for a repair and reported back to LG that I refused service when they arrived even though they never called or showed up. This way they get to keep their contracts with LG for warranty work and now LG won't honor their warranty as Modern Appliance indicated that I told the technician I did not want him to fix my washing machine. I'm not sure why they would say this other than I was the last service call scheduled for the day and the technician must not have wanted to work, but it has created a disaster on trying to get LG to fix the washing machine now. Avoid this company at all costs and push back on LG if they refer you to them!!!!

Compressor failed on 4 year old LG fridge. Modern Appliance came out within 2 days. Tech diagnosed and replaced failed parts in less than 1 hour. Great service! Recommend.

I saw these negative reviews after booking an appointment with Modern Appliance and was concerned. But my experience with the company was great. I booked an appointment last week. Received a text message reminder last night about the appointment. The repair person was on time, called prior to arrival, and knew exactly what they were doing. They were done within an hour. The fridge seems repaired, but I’ll know more in a few hours or so. So far, so good!

This is the company apparently that deals with appliances still under warranty from the manufacture. Far and away the worst company I’ve ever had to deal with. They came out once to “fix” our microwave. 1 month later it did the exact same thing and completely stopped working. They came out. Said we need a whole new motor for the microwave. Said they had to order the part from LG. It’s now been 5 weeks. We don’t have a microwave. They didn’t show up for their scheduled appointment to fix it. I have called them over 20 times over the last month and they haven’t returned a single phone call. I don’t understand how this place is even still in business.

Our washer was not draining properly. Was referred to modern appliance by a local company that does not offer repair services anymore. The technician spent 10 minutes looking at the machine and says we definitely have a faulty pump. A new one will cost $300, and I had to pre-pay on the spot before it could be ordered. I paid, and the part was ordered and the technician was back out to replace the pump less than a week later. After testing the pump the water still was not draining properly and that the problem was not the pump but the transmission. I was told there was no refund available on the part, and that the transmission replacement was almost as much as a new washing machine. I paid 300 dollars to replace a part that was not faulty and to find out the machine wasn't worth repairing at all.

I never write reviews, but our experience is worthy of one. Our refrigerator and freezer went out over a week ago. They just came to our house for the third time and it is still not fixed, "a couple more days for the part." They initially put in a new compressor which would have cost us $840 without our home warranty and that wasn't even the problem. I tell them that fix didn't work and that a "4" keeps flashing on the fridge temperature control. A quick google search reveals that is a control board issue. I tell them this on Monday. They send someone out here two days later just to tell me what I told them on Monday and they still need to order a part. They will have been out to our house FOUR TIMES and we will be without our only fridge/freezer for more than a week and a half. Was tied to them through our home warranty, would definitely look elsewhere in the future.

I was not given the choice to work with Modern appliance, I was assigned to them under my warranty. At first they were responsive, they came over in a timely manner and serviced my dishwasher. But after they left I ran it and I got the same error code. They came back and serviced it again. After this happened for the third time they simply stopped returning my calls, and they must screen their calls because THEY NEVER ANSWER THEIR PHONE. I would call at different times a day hoping someone would answer, but nope, never and after 12 messages unreturned, I called LG and asked them to find another service repair company. Very unprofessional.

Company completely ghosted me after coming out to look at a warranty repair issue for my LG refrigerator. I left three voicemails and never received a call back. Needed to call LG back to start an entirely new warranty claim. Terrible customer service. Maybe they are no longer in business?????

After 2 months of working with another company to have our LG fridge serviced under warranty, Modern Appliance came out and was able to expedite the process. Ken worked quickly during the repair and had the fridge up and running in no time. Thank you!

I have to tell you Modern Appliance has been an absolute blessing to deal with. Extremely professional, very nice and fast service from the fist call to the repairs. Dealing with LG was a nightmare as was dealing with the first service center they sent to us. This other company (not sure if I can mention names but they should never be used as they are definitely no competent and seem to have a very poor reputation. If thats what LG wants and does not seem to care then so be it. LG and their go to appliance repair company are the absolute worst to deal with. I am glad I fought LG hard to demand they send out someone else for our refrigerator. I got further with one call with Modern Appliance then I did weeks of back and forth with LG and the other service company. Modern is the best and we will continue to use them for any issues we have down the road with any appliance we have or purchase in the future. Please give Modern a try - I guarantee you will not be disappointed. They have been very good to us through tis entire process. We will definitely be recommending them to others.

Our LG refrigerator stopped working and Modern Appliance Service came to our home within one day to evaluate the problem. Parts were ordered and the repair was completed within two days. Ben is amazing and explained the process to us. Excited to have our refrigerator back on and working.

Modern Appliance fixed my LG fridge compressor. They had it up and running in about an hour. They were on time, quick, and did quality work. I called other companies that did repairs for LG, but they would now do compressor related repairs. And Modern Appliance does not normally service Port Washington, but they came to Port Washington because they knew I needed my fridge up and running. I had a great experience with them and would use them again.

The company was easy to contact.
Service was prompt, professional and well done. The repair person was efficient and on time. He communicated clearly with us and addressed any concerns. The repair was thorough and seems to have fixed the problem with our fridge's ice maker and water dispenser.

Frigidaire set up this appointment for a new range repair. The tech arrived, said he also noticed something else amiss, would order parts and schedule repair date. A day or two before the actual repair date I received a voice message saying they would have to cancel as the part was not working(?) and a new part ordered and service rescheduled. I never heard back, I called and left a message and again did not receive a return call. I contacted Frigidaire and they said the company never contacted them regarding anything. Extremely poor customer service.

Modern appliance did a wonderful job with repairing my LG refrigerator. LG had us work with another company that after 10 weeks had still not repaired the fridge in fact had done more damage. We were then directed to Modern appliance. We had an appointment in a very short time and they were finally able to get our fridge working again. Ken the technician was on time, very communicative and checked up on status after repair had been completed. Would not hesitate to recommend.