General Contractor reviews in Madison, Wisconsin

Our salesman Tony was great to work with. Clear and prompt communication throughout all the endless questions I had. When the job was assigned a project manager several things started slipping through the cracks. I had to continuously follow up to get answers and updates on the status of our project. I then tried to contact our project manager with no response. I called the main facility in Madison and was told our project manager was no longer with the company. That wasn't communicated to me until I called them. Once I spoke with our new project manager I found out our supplies wasn't even ordered and he did get things ordered and moving along. The roofing guys did a great job and communicated clearly. They cleaned up after themselves and I wouldn't of known anyone was on the roof. However, the subcontractor that they hired for the siding on our house did not do a good job and even broke one of our windows (which RJI did replace at no cost to us, which is why I am giving a star) when I expressed the concerns about several things that were done poorly I was told the issues I am bringing up are cosmetic and they are things only I would notice, which is what I was told by a guy named "TJ" however if we were to resell our house these issues would be noticed by any buyer because you can't miss them. Numbers were crooked on our house which we had them take off and replace a new piece of siding so we could do the numbers ourselves. When our downspouts were put back on by the contractor one of them was broken and placed on a rock to make it look like it wasn't broken. The caulk that was completed around our a/c line is so embarrassing it's almost sad. When they took off the siding and foam board there was pieces of everything all over my mulch, completely covering my mulch. When I said something about this I was told I could lay new mulch over it..The siding on part of our house was initially done wrong and thankfully Tim came to our house to check on things because it had to be completely taken off and redone. Seams were not taped on the foam board, which would have caused water damage. Siding was nailed too close together. There was no caulk around our windows initially. It took 2 weeks for siding to be completed on our house when our neighbors had their projects done within days. Our entire neighborhood was redone due to a hail storm and to see other quality or work compared to ours is upsetting. This whole experience was very frustrating and I would not use RJI again for a future project or recommend them.

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Todd, the regional manager reached out to me regarding these concerns. He got the issues taken care of when weather cooperated. I appreciate Todd reaching out and wanting to get things taken care of for us. I appreciate his communicating throughout the follow up process.

My wife and I were very pleased with RJI. Tony was a pleasure to talk to and work with to get things underway with our roof and siding and the crew that came out was fantastic. Communication was great, the crew worked quickly, and did the job very well. We highly recommend working with RJI!

Unprofessional and substandard workmanship! Deceiving sales practices. They are General Contractors that sublet the work to out of state roofing companies. They tried to over charge my insurance company when they replaced my roof on my house. $55K for one day roof job!

Prompt & professional service!

From the sales team to the management team to the actual work the experience was wonderful, helpful and professionally done!!
Thanks

Great people to work with. They came and quoted me for new Pella windows and roof and they got them approved by my insurance company. couldn't be happier.

Crew did a great job. James was easy to work with and kept everyone informed. Even arranged for second inspection.

Great company to work with. Had hail from a storm in June and they got my insurance to pay for the roof!

They roofed it in a day and I couldn't be happier. Clean up was great.

James Larkosh and RJI worked with me and my insurance to make sure I was paid out correctly for all the hail damage to my house. He was able to identify damage that I would not have known was from hail and made the whole process easy. Thanks guys!

We worked with James, and he was amazing! From start to finish he was prompt, professional and helped us to get our claim approved. Would highly recommend.

RJI was amazing start to finish! Very happy with our roof and siding. Would recommend to others!

We had our roof replaced by RJI!! Crew was respectful of our landscaping and did a very thorough job! Very pleased!!

Had hail damage from the storm in June and RJI got my roof fully approved through insurance. The work was done well and they gave me a 50 year warranty. Couldn't be happier!

James was prompt professional and kind. He assessed my roof for hail damage and was patient and thorough. Since I had minimal damage it was refreshing that he didn't advocate for us to replace the roof.

We used RJI when we had wind and hail damage to our roof and gutters. RJI was excellent at working with our insurance and getting everything approved! They also did a great job explaining everything and walking us through each step.

James and RJI as a whole were great to work with. James worked well with our insurance company which simplified the insurance claims process. The roof was done in a day and they did a great job on clean up too. Thanks James!

Great company! James was great to deal with, very professional and educated my wife and I throughout the whole insurance claim process after we received hail damage. He even helped me push my riding lawnmower up my driveway after it broke. Would love to work with them in the future and can't recommend them enough.

James is great to work with, knowledgeable, professional, caring to your needs. Unfortunately we didn’t get approved for the roof replacement, but I blame insurance company for that. I definitely would recommend James for your roof needs. Im sure we will use their services in the future!

We had hail damage to our house roof as well as our garage roof. RJI Professionals stopped to check it out. We never felt pressured to go with them. Dave was here when the insurance adjuster came and pointed out the trouble areas. They were good at staying in touch and about a month later the work was done on our home and garage. Dave & Taylor were here to supervise the entire time. Their workers were amazing. Fast, but did a good job. They tore off all the shingles on both structures and our yard was spotless of debris when they left. The only break they took was for lunch. They took care of getting all insurance paperwork done too. We received our insurance checks on a very timely manner. We are very happy we went with RJI and more than happy to recommend them for roofing work.

Originally my insurance claim was denied by my insurance. Some of my neighbors where working with RJI Professionals and they all got approved. Figured id see if they could help me out with my claim. James ended up coming to my home and getting necessary photos to prove to my insurance that a hail storm did hit my home. We ended up getting a 2nd adjuster out to my property and it ended up getting approved. The installers did a pretty good job! I had one issue but they came back and fixed it. Thank you RJI.

I was worried about my roof after a recent hailstorm, so I contacted RJI for a free estimate. Taylor and Calvin were very responsive and came out the next day to assess the damage. They were thorough, kind, and honest, and they took the time to answer all of my questions. Even though they didn't find any damage this time, I was so impressed with their service that I'm already planning to use them for any future roof repairs. I highly recommend RJI to anyone who needs a roofer.