Reviews of local pros in Mauston, Wisconsin

I was in a hard spot at my parents farm, nothing worse than a boiler dying in winter with potential for water pipes to freeze. Arrived on time for estimate, quickly assessed situation, provided a reasonable estimate that blew the competitions estimate out of the water, did quality work, and stuck to the estimate! I had a service business for 24 years and provided top quality service to our cliental, so this means a lot to me. This is the guy you want doing your repairs!

Sherrie Palm

Extremely fast service! He explained everything he did, was polite and professional. Our furnace went out over night and it was fixed within 2 hours of my initial call. Highly recommend!

Called on 4th of July when A/C unit quit with a house full of guests. Dale came out within an hour of 1st contact and repaired immediately. He could have charged double due to the holiday but didn't. Highly recommend him to anyone. Thanks Dale. You rock!

Put a new heater in last year he had to repair it once already . Now it won't stay lit .promised to repair it and never showed up as promised . Won't answer the phone now and he left my 3 children in the cold. Don't recommend them to anyone

Highly don't recommend. After a month not even half done. Worked half days when he did work and many days didn't show up when he said he would. First week didn't work at all and said because our floors were being worked on ..fine. 2nd week about 20 hours, 3rd week maybe 15 hours and 4th week maybe 5 hours. Usually worked from 11 am to between 3 and 4. Told us he would be done at end of 4th week but only worked one half day that Thursday and didn't show up Friday or the following Monday. Still no way near half done. Tuesday we nicely thanked him for what he did do and said we were going to have someone else finish it. So with no notice, he ripped out the condenser A/C unit with all the wires and other stuff exposed. We had put $10k down and still have the furnace. He said the entire job would be about $15,500. No way did he put in $6K in labor. After we fired him, he never said anything about us owing him money or that he would send a bill etc .. just took the A/c in July. So now it's a civil matter. Use him at your own risk.

Dale was able to diagnose the problem with our furnace promptly for a fair price. He is an honest person and even offered to help me over the phone if I had any more problems. He figures out how to improve the system you have and doesn’t just start replacing parts that don’t need to be replaced.

I have NO Idea how someone would give this company a 1 star review. Dale was nothing but a pleasure! Its a Sunday afternoon, 92 degrees and my husband called to find out if he would know what was going on with my AC unit. My husband has some knowledge and assumed a part was the issue. Dale talked with him and confirmed that it was probably that part. He did have 1 in stock and we were able to stop out to his location and pick up the part. He did inform us that if the part was not the issue, to call him back and we would set up a time to have him take a look. He was gracious and such a saviour as he was the ONLY company in the entire area that was listed as open on a Sunday. Can not thank him enough! MY dogs appreciate him as well!

Went to look up D&D because a neighbor needs furnace help in this below zero weather and I realized I have been remiss in not leaving Dale feedback for all the work he's done for us. Great guy, very good at what he does, very reasonable on pricing - installed a new furnace for us when the old one was clearly shot and when we had a problem, got the work and parts done on warranty right away. When a snake got wrapped up in our AC compressor fan and burned it up I went to replace it myself and he gave me some parts he'd taken off of another unit and wouldn't take anything for them. He's a real find and very much appreciated.

Our furnace went out on a Wednesday, and we had a brand new furnace by Thursday. Sabrina was very receptive and responsive to my concerns on the phone, and Rose and Kayla were prompt in sending me requested information. Corey went above and beyond, making two trips out to lend us heaters and install a filter. The installers were respectful and professional. I would highly recommend BTU.

It's tough when you see a formerly good company go bad, but that's where BTU is now. We used to use them for all our HVAC needs and had no issues. But we hired them to install a new natural gas furnace and range in our trailer. We later decided to go with an electric range instead of gas, so deleted that part of the project. Paid 15% up front. Took them almost a year to do the work, and required continual phone calls from us. Now they keep billing us the original amount, not deducting the work they didn't do fir the range. Now we are supposedly 90 days in arrears, and each call to the office ends with "well, let me talk to Corey and we'll get this corrected." Needless to say we'll be going elsewhere for HVAC services from now on.

BTU is top-notch, they fixed my furnace, even sent their handsomeness employee as I requested. My cat will be nice and warm for tonight. She always likes the warmth. John, is you this, just know, it’s hard to stop a trane.

If you wanna experience, sweet, sweet, perfection, call BTU management, they will fix your furnace and your marriage.
They saved me from being cold last night. Which got the wife in a warm and good mood, if you know what I mean.
In all seriousness, BTU is top notch. Their techs are clean, well dressed, and extremely knowledgeable. They got out here reasonably fast for how cold it was. They found a mouse in my small blower motor thing. They got her running nice and good, and the furnace runs good too.
I will recommend btu management to all my friends, so no one. I have no friends. I will also recommend BTU to everyone else. If you want your in wife in a good mood, call BTU Management.

People actually answered the phone and we're very pleasant. They sent a person out the same day, ordered parts and were here within a week. 2 very nice young men came right away in the morning and stayed till it was fixed. Highly recommend this company.

We have worked with BTU many times over the years, and they have never let us down! Through the installation of a new unit, to routine service and maintenance, to even an emergency, BTU performs at the highest levels and takes care of their customers! AND that goes for the office staff and the field techs: such an amazing team! I highly recommend!

Edit: Just want to add that BTU did acknowledge my issues and even provided some compensation for having to clean the carpet. The woman I spoke to in office and on the phone was polite about the whole situation. I believe that the proper response to the issues deserves credit.

It’s not very often I would do this, but I’m pretty irritated by several issues including the new AC not working for the hottest weekend of the summer. Then after calling BTU’s after hours emergency line this weekend when waking up to 86 degrees 🥵 inside my house, then not receiving a call back, I have to submit a review. They had just recently installed a new AC unit and definitely disappointed. First off I paid 1/2 the $4k last fall and was told they would reach out this spring to schedule the install. Well, I never did get a call and ended up having to call them 3 times to finally set a date as summer drew near. We set a date for 5/28 and I took PTO to be home that day. On 5/27 I was called and they elect me know they planned on being on site 5/29. Not sure where this mix up was, but I scheduled my PTO while I was on the phone scheduling the appointment for 5/28. Anyway, they worked around the issue and 2 guys came on 5/28. I was told it was a 4 hour job. It ended up taking all day and still wasn’t done. 2 extra trips were needed. The next 2 trips I wasn’t home, so whoever was here decided it was ok to walk through my house with muddy boots. I mean this is fine if I don’t care about the carpet, but I do especially seeing as it’s brand new carpet. I really do appreciate having to shampoo the carpet seeing as it was too much of a hassle for the techs to take their boots off.

Anyway, moving forward… (Keep in mind my last AC unit was working fine. Just old and original to the house) I spoke with the tech on the 3rd day to ask what was going on. He told me he had to go buy 2 fuses because for some reason they were blown and he found the thermostat wire wasn’t connected at the condenser. He finally got it working and that was it. I spent some time cleaning up after their mess and was glad it was finally competed… or was it? Well, I hadn’t used the AC because temps were nice until this past weekend reaching up over 90 degrees. Perfect time to test the new AC unit right? Well, it did blown cold, then warm, and cold, then finally only warm Sunday morning when I woke up sweating. I called BTU and it went to their answering service which gave an emergency number to call. I called and left a message. After 2 hours, no call back so I decided to look at it myself. First I noticed that when turning on the AC the fan didn’t kick on, but a relay would click. I went to the electric service (where the 2 fuses were replaced) and checked for 240 Vac. I had 240 coming in but then after the fuses one line had 120 while the other line was low and bouncing around. I went to check the fuse for that line and this is when I found that the fuse holder had been damaged. This caused the fuse to not hold properly and fit loose. Not sure how this wasn’t caught by the tech, but I corrected it and got the condenser working again. After this, I decided to check the rest of their work. When I went to look and where they cut and installed the new evaporator coil/sheet metal, I found a lot of cold air leaks. Basically I was losing more cold air here than would blown from a vent. The sheet metal was not sealed anywhere, just screwed on. There was and extra hole where the pipes went through and just left blowing cold air out. I ended up correcting that as well because I still had not received a call back from their emergency line. So, I had to fix the electrical issue, shampoo my new carpet, seal area around the evaporator coil, add insulating to the pipe outside feeding the condenser, and clean up the floors downstairs where their worked/walked.

All in all, I extremely disappointed with how this entire process went down. Definitely would not recommend BTU to any friends or family. I also have yet to get a call back.

So nice to get that hometown service! Our AC wasn't working properly so called BTU as they had originally installed our unit when we built our house! Technician was here that day to inspect! Recommended a new install! Following week Cole came to do estimate and witin 2 weeks we had cool air again! From start to finish everyone was friendly and professional! Cole even called 1 week after install to make sure everything was going well!! Love that hometown care!! We wouldn't go anywhere else for our heating and cooling needs!

Couldn't tell you. It's been better than a week. I'm still waiting for them to call me back. How and why Google is asking me for a review is a lesser mystery.

Thank you for prompt emergency service this morning! Nate and Austin were great to work with. Thorough, neat and conscientious.

Jake and Joe are very professional and answered every question my Father had they also called and informed us that they could come out today instead of Wednesday which was a definite plus. Will definitely be using this company again for any of are plumbing needs. Highly recommend Mauston Plumbing and Jake and Joe.

These guys are amazing! They totally replumbed my whole house with Pex in about 2 Days. They did an outstanding job and they are so easy to work with. Victor has been nothing less than awesomeness when it comes to helping us with getting the right parts for our little projects around the house. I will definitely recommend these guys to everyone I can.

We used them to do an inspection which they failed due to not having sample tap installed. It did indeed have a sample tap, one that they installed years prior. Our efforts, along with our realtor to get a hold of them proved fruitless. We still haven’t gotten a response. Made the home buying process incredibly more difficult and stressful. Do not recommend them.