Constraction reviews in Middleton, Wisconsin

Anytime we need knew flooring or appliances our first place we go to is Nonn's Flooring. I've always been greated with a smile, and someone is always right there ot help. We have never been disappointed with the service we receive and all products have a Nonn's guarantee. I highly recommend this place if you are looking for any flooring, cabinet, or appliance needs as they will help you out and you will always be treated like family!

Thanks Nonn's!

If I could give 0 stars I would! Horrible customer service when I arrived it took about 10 minutes to have someone help me, which I thought was odd but I was ok with that. When I did receive help Annie greeted us by saying” I’m sorry I didn’t realize we had an appointment” after which I reminded her the we spoke about an hour ago on the phone to notify her that I was coming in and have been communicating via email for a week. Still I attempted to give her the benefit of doubt, my last straw was again feeling that I was inconveniencing her while looking at flooring. I was planning on spending tens on thousands between quartz countertops, flooring and backsplash but they will ever see a cent of my money. I would reconsider even stepping foot in this place!

Great quality carpets, huge selection. They also let you take samples to test at home. Very busy but also flexible and catering to individual needs. E.g. the crew during installation noticed an area where it smelled from pet urine (old accident) and recommended we apply Kilz before they continue. We were rebooked easily within the next 3 weeks and the job was completed afterwards. Highly recommended.

We stopped at the Madison location looking for carpet and LVP. We took carpet samples home on a Tuesday morning, decided on a carpet and LVP. I called back to Kathy , sales associate, and left a message on her extension we would like to schedule for measuring that same afternoon. Never got a reply back. On the next Monday we returned the samples and Kathy asked if we would like to schedule for measuring, I said I had left her a message previous Tuesday afternoon. She looked like she was in another world, no answer. So we scheduled measuring. The guy showed up , measured and said we would hear from Kathy, we are now 3 1/2 weeks later and still no estimate. I would say NEVER will I stop at or use Nonns for anything.

Kelsey, was fantastic to work with during our new construction build. Nonn’s customer service and installation was first class. I wouldn’t go anywhere else.

We paid in full for flooring and countertop this September and 4 days before our countertop is to be installed we find out it's on back order until end of December. I've never written a negative review in my life but we get to have a house full of loved ones over for Thanksgiving and Christmas in an unfinished kitchen. Pretty disappointed to say the least.

I went to nuns on a weekday just after lunchtime recently and I had a bad experience because I received no customer service. I was in the store for nearly 15 minutes I walked slowly through every department but no sales person said hello or smiled at me or made any attempt to greet me or ask me why I was there or if I needed help. I tried to help myself by looking at the kitchen displays and reading the signs on the counters but I wasn't able to find any samples or get the information that I needed on my own. so I left and drove halfway across town to gerhart's where I received wonderful customer service.

Choose another company. They don't stand by their products and the installation in shoddy. Good luck getting a response from them either. The sales person we had was dressed in camouflage. Rather unprofessional for a parade company.

Great service, excellent team! Can't say enough about this business. I went to every place in madison. If you are considering remodeling, stop into Nonn's. They will take the time to explain all your options and find what fits your needs. Our kitchen looks amazing! Strongly recommend.

I was in there looking at bathroom tile for maybe 10 minutes. Prices were higher than the flooring place off the beltline I had just been to, but I wanted to compare. It was a nice, clean store and they had a decent selection, but price is my priority. A little tip: play music. It was dead silence in that back room. Music makes people linger longer.

Kelsey, Nonn's staff, countertop and tile installers were great. The kitchen project went flawless. Everything came together with a great updated kitchen. Kelsey went the extra mile to get the right piece of stone. Thank you everyone for our great looking kitchen update.

I have used Nonn's Flooring since 1999. I highly recommend them. From the beginning, their team has exhibited incomparable professionalism, courtesy, and exceptional quality of workmanship. They are my go-to company. I continue to enjoy the hardwood floors, ceramic tile, granite counter tops, carpeting, and other home improvements. Their level of service, provided with a smile, is excellent!

Nonn's did an awesome job helping us design multiple office areas at our location in Middleton. They had great ideas and knowledge regarding the layout and design for our spaces. The quality of the products they installed were excellent.

If it was possible to rate as Zero stars, I would! We contracted Nonn's to install new flooring. Selection process was smooth. Installation was a complete disaster! First, installer was lazy and had to stay until 9:00 for two nights in order to complete project. Then, turns out installation was not done correctly. Workmanship was incredibly poor. Entire project had to be redone (not until another 7 weeks later). As an added bonus, the first installer caused damage to our home (damaged doors, fireplace, among others). I could go on, as this is just a summary. Bottom line, if you want to deal with massive headaches and have your project take 8 weeks longer than what you signed up for, Nonn's would be great for you!!

I will never buy another appliance from anyone else. Our new fridge stopped cooling last week. I made 1 phone call to Mary Kay, the sales rep I had been working with, and in less than 2 hours I had a loaner fridge, then five minutes after he left the technician arrived to assess the issue. Best customer service ever!! 👌

I made an appointment to talk with a sales person about some stupidly high end Italian appliances at the Middleton location. When I showed up, no one was there to meet me - despite the appointment. So I wandered around looking for the appliances I was interested in for about 20 minutes or so. I even managed to drop a filter from a vent hood and made a LOUD clanging noise. Still no one bothered to check with me. Not sure if it is because I am visibly queer, or don't look like I could afford the appliances I was shopping for, or just basic incompetence, but I will never be back. I ended up buying my new appliances from Brothers Main. So all Nonn's accomplished was sending their competition my $20K in business. As another Vivienne famously said - Big Mistake. Huge.

We recently placed an order for cabinets/counters and working with Cyndi C. was an absolute dream. Cyndi is extremely knowledgeable about all things cabinet- and kitchen reno-related, and her expert guidance and advice throughout the process has been so appreciated. She remained in communication with us about everything from start to finish, and quickly revised our cabinet drawings after we requested a last-minute change. Many thanks!

Visited several tile stores, and I found a tile that would work at Nonn’s. I was ordering a small order and they said I would have to pay for it upfront and there would be no returns. I said well if I get the product that I order, there will be no returns. I received a call in less than two weeks and excited. I went to pick them up at their warehouse, which is not at the store. Took a look at them before I signed and they were a completely different color than what I ordered. So I had to sign for them and I did and wrote on the sales slip pick up that they weren’t the right color and I’m not taking them home, but I’m taking them back to the store to discuss it with the sales person. I took them back and discussed it with the person who sold them to me and she was adamant that they were within close enough to not except the return. I left them there a couple of days never heard back from her and she was supposed to talk to the owner. I contacted them after a few days in the same story that the color was close enough. Wow, which started out to be nice people and a great conversation with anything, but that when the tile came in the wrong color. I took my wife out so she could look at the colors because she actually didn’t see, the ones that came in. After looking at them with the sales lady, my wife said you don’t see a difference in the color and she said no they are the same as the floor sample. My wife said are you serious and she said I’m dead serious. And we left. I contacted my credit card company to let them know we did not take the tiles and they were the wrong color. Within a day I received an email from the sales rep saying that they’ve credited in my credit card for the amount that I paid for the tile. I’m putting this out there because I think people should know who they’re dealing with and I think the store is just not really caught up in many aspects of their show samples and how they conduct their business. I’m not putting in the sales person’s name because I feel this is a management or owners position because she seemed a bit frightened about the whole thing. So I probably won’t ever go there again.

2 years ago we remodeled our entire kitchen. we purchased appliances from Nonns... the fridge came in wrong, then the replacement came in dammaged.. then after 6 months, the under counter ice machine quite working.. and still to this day is not working. They sent out repair person and got the unit up but 6 months later, not working. very frustrated especially with how expensive the products were, the sales rep responds but does nothing to get this resolved. I will not be making any future purchases with Nonns.. not local anymore and clearly not responsive to their customers.

Nonn’s sent completely unqualified tilers/installers to install our walk in shower during a bathroom remodel. The initial floor install was so bad there were over half inch gaps between the floor and the wall…and the floor was severely crooked. There were also bare cut tile edges where metal edging should have been installed and additional uneven and crooked tiles. After a manager was called, they ended up tearing out a portion of the shower to reinstall the tile and taking twice the time of the provided estimate. I think they worked in the shower for about 6 or 7 days (including the time to tear part of it out and redo it) when it was supposed to be 3 or 4. After the “fix”, it still is not what I would expect from anyone calling themselves a professional. Everyday I still look at the slightly crooked shower floor and think about their shoddy job.

I am writing this after years of frustration with this company. Everyday I look at the countertops that Nonns installed in the house we built. To say we are dissapointed would be a huge understatement. The worst offense is the slabs they installed were either stained by them or switched out on us and now I have red stains in my white & grey countertops in the center of my island. They also installed them with a crack which seems like they glued back together hoping i wouldn't notice. I used them for countertops, flooring, tile, etc. I have had no luck getting them to help since, not to mention even admit they screwed up and up apologize. They blame me and say I chose the slab. To them it is just another job, but to me it was my new house and every day I am reminded of my poor choice in using Nonns. Beware, they do not care about your home or satisfaction. Just want your money.