All reviews for K Komfort Heating & Cooling

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    4

    Service call guy said it was the circuit board that was the issue. Part was ordered and had to wait two days for service. Eugene came the second time and resolved the issue. Issue was not circuit board. Eugene recommended the pressure switch be replaced. Pressure switch done furnace restored to working condition prior to temperature drop below -20 degrees. I would recommend Eugene to come for any issue with your furnace. Great customer service skill. Willing to go above and beyond to satisfy consumer. Thanks Eugene.

    3

    Called K Komfort because I saw they had positive reviews. When I called the lady I spoke to told me diagnostic would be $79.99 and once they figure out what is wrong they would tell me a price before fixing the problem. So the technician comes out and is here for 45mins and hands me a invoice for $209. One they changed the diagnostic from $80 to $100 and two he fixed the problem with out my consent. I don't mind paying for my furnace to be fixed put the way they conduct business was not very professional.

    Reply to your response.
    Yes he did adjust the price back to $80 after insulting me by saying I didn't want to pay. I have no issue paying if I knew what I was paying for. On top of that you are suppose to tell your customers what you are fixing and how much it cost before you fix the problem I wasn't given that option. And yes it is a commercial building I have commercial space heaters in my shop to keep me and my technicians warm. The furnace he fixed which is for my waiting area is not a commercial furnace it is the same furnace a 1000 sq ft. and under apartment/studio/loft would have I think that qualifies as a residential furnace? Correct me if I am wrong. I really appreciate you guys coming out so soon and I wish we didn't get off on the wrong foot but your tech wasn't very understanding since I tried to explain to him the situation but the only response I got was "I'm just the technician I don't know". We live in a generation were people expect hand outs and that's not what I'm looking for. The industry we are in is very similar I hope you don't get mad this is a review so you can see what went wrong and what you can do to fix it next time. Thank you again! I hope you have a nice Thanksgiving.

    2

    i don"t hate the player. i hate the game. but you have got to be kidding. they charged 509.75 for a motor that i found after the fact on google, retails 55.00. seriously? you mark things up to 1000 percent? how can these people sleep at night? probably very comfortably. absurd. the actual install involved 2 plug style electrical connectors and the screwing in of less than a dozen screws. less than 2 hours of labor. the tech was good, except he should have told me before he even brought it over it was going to cost 500 bucks. the prices are egregiously inflated...i guess you really need to do your home work before calling k komfort. they gots no shame.

    2

    It took them four visits to actually complete the job as there were multiple issues (including our thermostat not working) after they "completed" it the first time. They drilled a hole in our ceiling in the wrong place entirely. Despite repeated requests one of the techs took his mask off repeatedly, included when talking to us. After it was all said and done the product works, but the process left much to be desired and will require us repainting our ceiling.

    1

    Not sure if the small angry man I just encountered in one of your trucks on Main St. in Racine, WI was an employee or an owner but whoever they are, they have issues. Clearly marked upcoming lane closure, they decide to punch it up to easily 10-15 over the 30 mph speed limit. Then when the lane closure is nearly upon us, they use no blinker and expect people to know they demand to be let in. Finally, once they realize nobody is going to let them push in line, they throw a blinker on, throw their arm out the window and start yelling at me as we pass. They then follow my vehicle, tailgating inches behind me and with their high beams on constantly for about 1/2 mile before turning off recklessly. I have video footage of this entire incident and will be turning it over to Racine police to investigate.

    1

    I had a furnace/ac combo unit replaced but the workers broke the bottom of my door and the office has not responded to multiple calls and emails about remediating it. When the workers left they had taken pictures of damage and assured me I'd get a large discount off my installation once conferring with office, but since then no one will respond to my messages. A large chunk of the wood was ripped out and now I might have to replace the door which is going to be expensive, it is extremely unprofessional to leave a work site in this condition with no followup. The installation went fine otherwise, but I would never use them again in case something went wrong.

    1

    Do not waste your time. We discussed getting a new relay for my furnace that was not working causing the heat not to kick off. I was told they had to look for the correct parts and would schedule an appointment. I followed up multiple times to get the service completed but have yet to receive a callback. The worst part is they sent me an invoice for work that was never done.

    1

    Terrible service and professionalism after purchasing a $7500 AC that was overpriced! Expect to buy a warranty cuz they don’t give you a complimentary tune up the 1st yr like many co. and if you complain, you are black listed and can’t be serviced when it broke down in 100 degree weather!! Who does that!! We live in the the same town and that’s why we gave them the Business even if they were pricier!!