Swimming Pool Contractor reviews in Oregon, Wisconsin

They put up pool, 30x15 everything that goes with it, beautiful ladder, 12 yrs ago, and came and took it down, did nice job, I couldn't take care of it anymore.

Had an above ground pool put in by RC, and nothing but problems, liner coming loose, will they come back and fix? Nope, charge! Liner is wrinkling, will they come back? Nope, no warranty, and another charge, just called last week, and the girl told me it was easy, I could do it myself. (Sure then they can really say no warranty because I tried to fix it myself, I'm not stupid!) No warranty for the liner??? Have to go through the manufacture, I DIDNT BUY IT FROM THE MANUFACTURE RC DID), anyway, I wont go there again. And I won't recommend them!

They charged over $3,000.00 for 2.5 hours of work. They didn’t use any heavy machinery. The estimate described a difficult job that didn’t match reality. They also didn’t do what I had discussed with the owner when setting up the job. They left my deck a mess.

This company damaged my yard while installing a pool for my neighbor. They entered my property without permission and caused significant damage to my yard as the ground was very wet when they decided to start the project and got the crane stuck. They then proceeded to dump several dump truck loads of gravel onto my yard to try to get the crane out, again all without my permission. The "grass" they planted was almost all weeds and when I tried contacting them simply to request treating my yard to eliminate the weeds, they refused to talk to me. The receptionist is very rude and kept saying "what do you want us to do about it?" She repeatedly refused to allow me to talk to the owner until I threatened to sue them or report to BBB. At that point, the owner said they would come by within a couple of days to assess and treat the yard and never showed up so I ended up reporting them. Terrible company. I got nothing but attitude from them and they clearly don't care about the quality of work they leave behind or customer satisfaction.

The work they did seems to be high quality, but the customer service was poor.

There were two problems with their customer service:

1. The person helping to close our pool was very rude to my wife and to me.

2. They ended up needing to make two separate trips to our home to close the pool, which resulted in an extra $90 charge - something they never told me until they sent the bill. It sure would have been nice for them to tell me ahead of time instead of surprising me on the bill.pkmhugugcsjxcadkvdf;kzcbkdb,ljhmkhiuuhutucu[idgy y ftviubuiipm;iouelsdj klxgklbd

September 2019 Recreational Concepts installed a new liner. At that time Recreational Concepts were to remove light below diving board. Light hole was to be covered but a screw was left pushing on liner. They patched new liner and rubber cap and no compensation for shortened life expectancy of new liner, and is still a very noticable flaw.

On March 2021 pool opening Recreational Concepts person notice a small leak in a pipe. On 4/1/2021He tried to repipe the piping and ended up with more leakes and breaking the top of my sand filter. By June 29, 2021 I still had leaky pipes and Recreational Concepts never returned to fix. I hired a new pool company that tore out what person from Recreational Concepts had done with piping. New company installed new pipes and fittings in less than 2 hours. Water is now circulating in pool much better and there are no leaks. Recreational Concepts still sent a bill for piping work that was never completed

Winter Snowplowing
I can't say enough good about the plowing job that I have recieved. Even during an ice storm, they came just before and salted. I had just wet walks. I am retired, and I told them not to hurry to do my drive, and when they do come, it is shoveled to clear walks, and the drive cleared, just like I was first done. You may find a cheaper contractor, but I doubt that you will find one as attentive.

Great Service !!! The Best!

I've been with them since they opened. Always friendly, courteous, and responsive when we had problems. They have supplies on hand when other companies don't. They are a 5 STAR company. I give them my highest rating.

They installed my new pool liner and they did a fabulous job! The crew was joyous, fun, and very fast! They made sure I was 100% satisfied before they left.

One of the worst customer experiences I've had. Looking around to get estimates for a pool install; tried contacting them through webpage, barely a response; emailed them, no response; called them, seemed incompetent on the phone and wanted to give me a quote over the phone -after a few mins told them I didn't think they would be a good fit. I won't trust a company that tries to do a quote over the phone for a large project like this. I'll take our 250k budget for a pool elsewhere where they value customers.

Exceptional team in and out of the office. Office staff is friendly, knowledgeable and understanding of any problems I encounter with my in ground pool. Technicians are extremely helpful identifying and fixing problems. Highly recommend for anything pool related!

WARNING DONT USE THESE GUYS IF YOU NEED OR WANT CUSTOMER SERVICE!!!! Ordered a hot tub with them. Took forever to get it no followup the entire 3 months we waited for it. Also 1st one was damaged with shipping company. Ended up taking over 3 months to get. The opener broke the 1st time we used it and have gotten run around with getting it working properly which its still broken. They have been miserable to work with and are very challenging to get on the phone. They have no issue with hounding us for the final payment but they cant seem to get our hot tub fully functional yet. I made a giant mistake using this company. WE have purchased a hot tub from Patio pleasures in the past and they were 5 STARS across the board. WARNING DONT USE THESE GUYS IF YOU NEED OR WANT CUSTOMER SERVICE!!!!

We had Recreational Concepts inststall an inground pool in 2017. Although we had a problem with a leaking liner initially. They replaced it and built a beautiful trex deck around it and have been opening the pool every spring and closing every fall since . We would definitely work with them again.

I had my winter cover loosened in the last windstorm. They came and recovered the cover around the whole pool including the deck on a rainy day.
They did a wonderful job, and excellent service! Thank you for your service!

Recreational Concepts did an excellent job installing my inground pool, hot tub, outdoor kitchen and fire place. I would strongly recommend them for any of your projects. I have recommended them to numerous friends for projects and they have all had enjoyable experiences. It is also great having their store locally in Oregon when purchasing anything needed for our pool or hot tub. I look forward to using them for future projects.

Jeff and the entire team at Recreational Concepts were wonderful to work with. Like any large undertaking, installing an in-ground pool has inevitable bumps in the road. Jeff was always very calm and reasonable in working through any issues, and he remains available and responsive whenever we have questions. We are very pleased with our pool and the service that we continue to receive from Recreational Concepts. We have no regrets and highly recommend "Rec Con" for your needs, especially for first-time pool owners like us.

Had a 45x18 above ground pool provided & installed by recreational concepts. Have had nothing but problems with the pool since day 1. The pool is less than 6 years old & already on 2nd pump. 2nd heater . And 3rd salt cell generator. 2nd liner and the list goes on. Recreational concepts stood behind none of it. The only thing they were good at is collecting the 35K to do the job. Past that they have done nothing to rectify any of it. As previous reviews clearly show they are good at charging a price for everything they do when it should be under warranty but once your pool is built & water is in it good luck getting anything taken care of when something goes wrong. Some words of advice to anyone looking for pool work to be done or a pool to be built. Take your business elsewhere.. Recreational concepts is terrible!!

Great folks who stand behind their work. All companies have suffered with employee shortages, but RC seems to have managed this better than most - retaining good people who know what they're doing. They made some quick recommendations to balance chemistry (remove phosphates) that made our chemistry perfect through the summer. Glad they're in Oregon - just a couple of miles away from our house.

We had Recreational Concepts build our inground pool in Spring of 2012. We have been very happy with it!! When we do need service, they try their best to get there as soon as they can, sometimes even after hours! I would recommend them for sure, and have to for a few friends who also had their pools put in by them.

We purchase a swim spa for our lake house in Wisconsin. They designed the landscaping and sunk the spa into our deck that they built. We also purchased a water trampoline and other toys from them. We liked it so much we bought another spa and hot tub for our home in Barrington, IL from them. They did an amazing job on both projects.

The staff are knowledgeable & helpful. We did not purchase our hot tub from Recreational Concepts (wish we had!), however they are amazing to work through water chemistry issues and recommending products. Highly recommend