HVAC reviews in Shawano, Wisconsin

Imagine this. You have a baby, 1 year old, it's November.. You wake up at 4am to a freezing cold house, your heater fan blowing non stop but the house isn't getting any warmer. You change the batteries on the thermostat, press all the buttons, go into the basement and stare at the furnace practically willing it to heat the house. Nothing. So worried at this point that your baby is upstairs freezing you cover them in blankets and just pray they finish sleeping while you figure this out. You called the first HVAC place on Google, but at 4am nobody answers, so you call the second one you see, again no answer but you leave a message. Finally, the third number I find, a lovely lady picks up. She is sympathetic and kind. She does let me know that emergency services are a bit more pricey. I'll do whatever I need to so my baby can keep sleeping. About 30 minutes later, I have a kind older gentleman at my home checking out the furnace. I sat in my basement along with him and quizzed him about all the things we can do to prevent this again as a first time homeowner, and he answered all my questions. He even talked us through how to change out our thermostat to a programmable one. It was about 2 hours to change out a piece and get it all up and running again, before my baby even wakes up. The house is warm and my baby hasn't even stirred. This was my first experience with Montour-Engle. Our second was just last week to have our AC serviced. Both great experiences with no regrets. They've made a faithful customer! At 4am when no one answers, they answer, and they do the job well! ❤️

Our furnace quit overnight and we called next morning. They were here within 3-4 hours and determined the circuit board was burnt out. Left and was able to find a replacement and installed. Great customer service and will definitely recommend!

I’m a new customer to Montoure & Engle.
I decided to give them a call about my AC after my usual provider, never kept their appointment with me.
I had a service tech named Josh, who made time in his busy day to come and service my AC unit which was not working properly he. squeezed me in at the end of the day. I really appreciated that because my house is running in the 80s for the last three days and I was not digging it! He was very thorough, incredibly polite, very respectful of my property and sweet to my little dog! He not only fixed my problem he left a lasting impression. I will definitely be back to Montoure & Engle for my future needs. I recommend them as a service provider and if you’re fortunate enough to get Josh, you’ll definitely appreciate the quality and consideration you get from their technicians!

Just wanted to share that we had a wonderful experience with Montour-Engel company, purchasing both a furnace and air conditioner for our cottage. Their Lennox product is great, and the pricing is reasonable. The technicians who did the install were super guys! They were prompt, very friendly, considerate of locations of thermostat and vents, and cleaned up daily! Would highly recommend this company for all your heating and cooling needs!

Over as many years I've called them twice to fix problems with my older A/C unit. Both times were during peak A/C season and I was expecting to wait for days to get service.

I was pleasantly surprised that they were able to show up within hours of my call. Both times the problem was fixed quickly and for a fair price. The persons they sent were courteous and knowledgeable. I highly recommend Montour-Engel!

I had a furnace emergency in winter and they were able to come out the same day. The worker was very friendly and professional, and I felt the pricing was fair.

If we could give them more than a 5 star review, we totally would! Not only did they respond to our emergency middle of the night (2am) call on the weekend, but they were to our house in less than an hour of calling. Even though our furnace was not fixable, they provided us with space heaters and reassured us they would get us a new furnace as soon as they could. Not even 24 hours later we got a phone call that they had one and would be over at 8am Monday morning. Great customer service, Great response time, Even better people!

My furnace went out at 2am. I called at 8 an Mitch was at my door at 8:45. I needed a new furnace. The estimate was quick and fair and they were able to install the next day. Both techs, Daryl and I'm sorry I didn't catch the other's name, were polite, friendly and knowledgeable. I will never go anywhere else. God bless you all including Debbie and Glenn in the office for treating me so kindly and helping me get heat back in my home quickly.

Recently moved to the area and our furnace went out overnight. I called and they had a tech out within a few hours and solved our issues and got it running better than it was before. If your having issues with an oil furnace this is the place to call!

Furnace went out on Jan. 1st and on the 2nd. Knope was here and installed a new Carrier Infinity 59MN7 furnace. Great service people, very friendly. Two techs came and installed the furnace and they did an excellent job. I thank them for it! Had the furnace up and running in about 5 hours. Great furnace, quiet and really heats up this old house quickly. Have been using Knope for many years and always have been very satisfied with their services. They even brought over 4 portable heaters on New Years day to help heat the house! Great place!

I've always had positive experiences with Knope from tune ups to emergencies.

Knope does us well! They look out for the customer’s interests and well-being. Jay has worked there forever, knows the business and is always MORE than fair, treating the customer as if it were he that had the need.

As well, Carrier furnaces have served us excellently well the past 30+ years.

Currently renovating our lake home near the county park. Knope was easy to work with, very professional. Call backs were done in a timely manner. I would recommend Knope HVAC to anyone.

I left two messages at the front desk to get an estimate on a new furnace and air conditioner. I’m sure they were probably busy but at least they could’ve called me back and tell me that or set up a later estimate time. Week and a half later never got a call back. I was really hoping to use this company but now I can’t trust they would show up for repairs!

One of their drivers nearly ran me off the road. I called the office, spoke to a guy said he would get back to me. The reply I received was that “ I must have been in his blind spot”. Not sure how that can happen when he was passing me up on the left then turning right at the last minute to make an exit.

Tech came out on said heating system working after he opened a valve. It did not work and immediately shut down after tech left. (And the valve was not to be open per the system spec). I was then told to get a new boiler and they would install. Reese said it could be installed in about 3 weeks. I called every 10 days for a status update and was told I needed to be patient. It is now over 3 months and no contact. I am beyond disappointed. I found someone else to install the part after waiting 2 months(It only took about 1 hour to complete). However, I am out the $158 service call that accomplished nothing! Lousy customer service.