Appliance Repair reviews in Sun Prairie, Wisconsin

Our dishwasher had started on fire. I went to Handy Appliance to replace it. The very helpful man there asked me what kind it was. Then he informed me that it had been part of a recall. He gave me the number to call and we are working on getting it replaced. So very grateful for the heads up! Especially since the holidays are so close. The expense would have been devastating. THANK YOU❣

What a great group of people the staff is amazing. We have truly enjoyed working with Handy Appliance. Ron the owner is an asset to this community and knows his stuff. We have use their services time and time again at home and at our business. A+

I had these guys stop out to repair a gas dryer that wasn't drying the clothes properly. The technician was not on time, I understand these guys are busy but a courtesy call would have been appreciated. My biggest complaint is the whole "diagnosis", they charged me 63.30 to come out to tell me the dryer needed a new igniter, they didn't have the part in the truck. Laundry is piled up and honestly I needed a running dryer. Then the technician tells me if I come in to the store and bought a new dryer from them they'd haul away the old one and credit me part of the service call, sounds great right? I went into the store and see an area filled with dozens of peoples old appliances that they are selling. Take from that what you want but I ended up calling another company and had the dryer fixed in less than 30 minutes for just under 100$

Very rare that I provide 5 stars as I feel there is always room for improvement, but have no issues with their service. Very pleasant people and did what they said they would. Pricing was reasonable (bit higher than I would like), but also less expensive than people I have used in the past that have tried to run me thru the coals. Would recommend 100%

We have used Handy Appliance for repairs over the last 20 years. Always great service. Recently my daughter was moving away and was going to take our old microwave but it was missing the roller ring under the glass plate. After unsuccessfully trying to get one online and from the manufacturer, I called Handy Appliance. The owner said, "Sure, I have a stack of those in the shop." He found one that fit our microwave. Great old fashioned small town service.

Discovered this business when a new range bought elsewhere had to be totally replaced by the manufacturer last December. The delivery and installation were well done. I have since replaced a washer and microwave purchasing them from Handy because of their installation and delivery crew. I did pay a few dollars more but worth it to support local businesses.

My LG refrigerator stopped freezing. Since we did not personally buy the refrigerator (came with the house) I researched on the LG website and this company came up. The guy was literally here for 5 minutes. He opened the freezer and stated it was not cooling (which I already knew since that is what I called about), said he would look into it and left. That is literally all that he did!!! Now I get a bill for $100 in the mail for him telling me that it is not freezing. I wouldn't recommend.

We had them out for 5 different washer and dryer repairs in Madison and Cottage Grove. They only repaired 1.. 3 they said the parts will be over $500 so we might as well replace it, and the last 1 they said the unit was off balance, when I said it was level they said it was a low water pressure issue. But, he never even ran it. Not recommended.

They were not occurrent Lg certified repair, but they referred me to a company that they trust, and it turned out to be great. Thank you for your help. I'll consider you in the future for my other appliances.

Have waited well over a month for them to fix and return our oven door!! 😡

We have had 3 repair guys in to fix our 7 year old fridge; first guy says it's too complicated of a fridge and doesn't feel comfortable working on it, second guy was sent by whirlpool warranty service tries to tell us it is NOT a part that is covered under any warranty but could "upgrade" it for an extra $600+ and no guarantee it will work because "whirlpool doesn make good refridgerators".
Then there is Handy, a shining example of human decency! They could have charged me for MUCH more but we're honest with me and informed us the part needing to be replaced was a known issue and was covered under a special warranty. In the end, they ordered the part and I paid about $100 for the repair, all together.
Unllike the other hustlers whom had come before, Craigs demeanor was like an honest uncle who cares about you and wants to truly help you with your problem. Go figure, leave it to A LOCAL, FAMILY RUN BUSINESS and you get great quality, friendly and honest service. We are fortunate enough to have them in our area! Put their number in your in your phone and feel confident youve got the best guys for the job!

Appliances have been working much better, so we're grateful for that, but follow-through was terrible from the company. Had to call constantly because nobody was getting back to us with the status of things or when they could come get our appliances fixed. We were told one reason for no follow-up one time, but then a different reason the next time. I know some of the delay was because it was a warranty fix, but took about two months+ to get our freezer fixed.

Not pleased.
Had a tech out to assess the dryer. He thought the entire gas valve assembly would need to be replaced; told us it would be 2-3 days to get the part. A week later we called and were told "Oh, we thought someone had called you. It will cost $450." We declined their offer.
I googled the symptoms, and found out I can fix it myself for under $10 in parts, and it will take me maybe an hour total.

We received exceptional service from Handy. A replacement part was needed for our dishwasher. They ordered the part and had it installed in just a few days. The serviceman was extremely courteous, and we are beyond pleased to recommend them.

These guys are great. Ron, the owner, stopped by my house to fix an ongoing leak in my dishwasher. He was knowledgeable, helpful and spent extra time teaching me about the machine and what to lookout for in the future. Absolutely recommend these guys!

Called Handy to come in and look at a Bar refrigerator that wasn't cooling. They were VERY up front that while it may be only be a replacement part that is needed, that it may also have just worn out, as they don't last long without other issues coming up. Well worth the service call price for their time to figure out the issue which was a replacement part. Now it's working great! Thanks!

Very happy to have done business here. Handy Appliance was recommended to us. The staff was helpful in finding what we were looking for instead of what they wanted to sell us. We decided on a REFURBISHED washer and dryer set. Although delivery and set up was offered, we transported the units ourselves. After hooking everything up, the washer had an issue. Ron came out the same day I called! He quickly fixed the issue. Turns out we had knocked a wire loose moving it into our laundry room. We were not chared for the house call or repair. Great local business with a great staff! Definitely will do business there again.

Great customer service and men that pur in dryer! Great service overall!

We called Handy, as our dryer was making a very loud noise and our microwave wasn’t working. Both were fixed in less than an hour, we were shown what was wrong, and the repairman was very nice. Great professionalism, tremendous knowledge and skill, and wonderful responsiveness. Any future appliance repair or purchases will be going to Handy. Great job!

In June I called Handy Appliance because our washing machine stopped running after a certain point in the cycle. They were able to get a technician over fairly quickly to diagnose the problem. The technician told me he thought it was an electronic filter and explained how that worked and what typically caused it to fail. He also said the cost wouldn't be very expensive and that it would be about 2-3 days to get the part since it was a Friday. After a week of not hearing anything, I contacted them and they said they weren't sure why it wasn't there yet and that it should arrive in a few days.

After a few days we called again and said they could be out on Friday morning. We were out of town and made arrangements for someone to be there to meet the tech. However, the tech never showed up for the appointment and we didn't hear anything from Handy.

After contacting them again we were told that the part wasn't on the truck. They didn't think to call and let us know so we could communicate this to the people that were waiting at our house.

Another service time was scheduled and the technician arrived and spent a few minutes in the basement and returned upstairs and said "right part number, wrong part" and that they'd overnight the correct part.

A few days later and the part arrived and was installed quickly and the washing machine was working again. This process took roughly three weeks.

By August we realized that we never received an invoice and emailed Handy let them know. They never replied, instead an invoice arrived a few days later and was dated late June. The invoice didn't explain anything about the parts that were replaced except a part number and an amount that was a lot higher than I was lead to believe it would be.

I spoke to Ron at Handy to get an explanation of the invoice and was told at that time that the issue wasn't the filter, but the main control board, which was a much greater cost. I don't mind paying for the part that fixes the machine, but I expect to be informed about these changes so I can make an informed decision about making the repair or purchasing a new machine.

Overall, they got the work done and the washing machine is still working, but they were disorganized and not communicative about the work they were doing. I've only worked with Handy this one time, so I'm aware this could have been an isolated experience. I hope others don't have the same issues and that Handy can learn from this to improve their customer relationships.

My advice:
- Communicate with your clients. Nobody can look inside a machine and know for certain what is wrong with it - we understand this is your best guess and years of experience at work. If you are wrong, that's fine - just let us know about it - especially when there is going to be a significant cost increase.
- Have an option to send invoices by email, it saves a stamp and the time it takes you to print and stuff an envelope.
- Update the description of service. Yes, this might take a few extra minutes but we would all appreciate the details about what work has been done.

Handy Appliance is an honest and excellent appliance and service store. I cannot recommend Curtis and Handy Appliance more highly!! They helped me through a difficult time and saved me thousands of dollars with knowledge and insight no other dealer or factory service repair could offer! I had a 5 year old refrigerator that quit working. The factory service rep came out and told me it was too costly to repair. He said I would have to buy a new refrigerator. The appliance store I purchased it from also just wanted to sell me a new one!

I’m just glad I stopped at Handy Appliance to get another opinion. Curtis asked me for the model and serial numbers of the fridge and was able to see that there had been problems with that appliance and that the factory was providing parts at no cost to the buyer. Within a few days the parts were ordered and installed and the refrigerator works again!! All for the cost of one service visit even though he came back two times to be sure everything was working properly. This is the kind of business everyone should support and I thank them from the bottom of my heart!!